facebook google-plus
Skip To The Main Content
Page Heading Image

Terms & Conditions

Please Read Carefully and Keep a Copy of this Document for Your Records
All shipments to or from the Customer, which term shall include the exporter, importer, sender, receiver, owner, consignor, consignee, transferor or transferee of the shipments, will be handled by IMEX GLOBAL SOLUTIONS LLC. (the “Company”)
on the following terms and conditions:

1. Services by Third Parties.  Unless the Company carries, stores or otherwise physically handles the shipment and the loss, damage, expense or delay occurs during such activity, the Company assumes no liability as a carrier and is not to be held responsible for any loss, damage, expense or delay to the goods to be forwarded or imported except as provided paragraph 10 and subject to the limitations of paragraph 8 below, but undertakes only to use reasonable care in the selection of carriers, truckmen, lightermen, forwarders, customhouse brokers, agents, warehousemen and others to whom it may entrust the goods for transportation, cartage, handling and/or delivery and/or storage otherwise.  When the Company carries, stores or otherwise physically handles the shipment it does so subject to the limitation of liability set forth in paragraph 8 below unless a separate bill of lading, air waybill or other contract of carriage is issued by the Company, in which event the terms thereof shall govern.

2. Liability Limitations of Third Parties.  The Company is authorized to select and engage carriers, truckmen, lightermen, forwarders, customhouse brokers, agents warehousemen and others, as required to transport store deal with and deliver the goods, all of whom shall be considered as the agents of the Customer, and the goods may be entrusted to such agencies subject to all conditions as to limitation of liability for loss, damage, expense or delay and to all rules, regulations, requirements and conditions, whether printed, written or stamped, appearing in bills of lading, receipts or tariffs issued by such carriers, truckmen, lightermen, forwarders, customhouse brokers, agents, warehousemen, and others.  The Company shall under no circumstances be liable for any loss, damage, expense or delay to the goods for any reason whatsoever, when said goods are in custody, possession or control of third parties selected by the Company to forward, enter and clear transport or render other services with respect to such goods.

3. Choosing Routes or Agents.  Unless express instructions in writing are received from the Customer, the Company has complete freedom in choosing the means, route and procedure to be followed in the handling, transportation and delivery of the goods.  Advice by the Company to the Customer that a particular person or firm has been selected to render services with respect to the goods shall not be construed to mean that the Company warrants or represents that such person or firm will render such services.

4.  Quotations Not Binding.  Quotations as to fees, rates of duty, freight charges, insurance premiums or other charges given by the Company to the Customer are for informational purposes only and are subject to change without notice and shall not under any circumstances be binding upon the Company unless the Company in writing specifically undertakes the handling or transportation of the shipment at a specific rate.  

5.  Duty to Furnish Information. (a) On an import at a reasonable time prior to entering of the goods for U.S. Customs, the Customer shall furnish to the Company invoices in proper form and other documents necessary or useful in the preparation of the U.S. Customs entry and, also, such further information as may be sufficient to establish the durable value, the classification and admissibility pursuant to U.S. law or regulation.  If the Customer fails in a timely manner to furnish such information or documents in whole or in part as may be required to complete U.S. customs entry, or if the information or documents furnished is inaccurate or incomplete, the Company shall be obligated to use its best judgment in connection with the shipment.  Where a bond is required by U.S. Customs to be given for the production of any document or the performance of any act, the Customer shall be deemed bound by the terms of the bond notwithstanding the fact that the bond has been executed by the Company as principal, it being understood that the Company entered into such undertaking at the instance and on behalf of the Customer, and the Customer shall indemnify and hold the Company harmless for the consequences of any breach of the terms of the bond. (b) On an export at a reasonable time prior to the exportation of the shipment the Customer shall furnish to the Company the commercial invoice in proper form and number, a proper consular declaration, weights, measures, values and other information in the language of and as may be required by the laws and regulations of the U.S. and the country of destination of the goods. (c) On an export or import the Company shall not in any way be responsible or liable for increased duty, penalty, fine or expense unless caused by the negligence or other fault of the Company, in which event is liability to the Customer shall be governed by the provisions of paragraph 8. The Customer shall be bound by and warrant the accuracy of all invoices, documents and information furnished to the Company by the Customer or its agent for export entry or other purposes and the Customer agrees to indemnify and hold harmless the Company against any increased duty, penalty, fine or expense, including attorneys fees, resulting from any inaccuracy or omission or any failure to make timely presentation, even if not due to any negligence of the Customer.

6.  Declaring Higher Valuation.  Inasmuch as truckers, carriers, warehousemen and others to whom the goods are entrusted usually limit their liability for loss or damage unless a higher value is declared and a charge based on such higher value is agreed to by said trucker, etc., the Company must receive specific written instructions from the Customer to pay such higher charge based on valuation and the truckers, etc. must accept such higher declared value; otherwise the valuation placed by the Customer on the goods shall be considered solely for export or customs purposes and the goods will be delivered to the truckers, etc., subject to the limitation of liability set forth herein in paragraph 8 with respect to any claim against the Company and subject to the provisions of paragraph 2 above.

7.  Insurance.  The Company will make reasonable efforts to effect marine, fire, theft and other insurance upon the goods only after specific written instructions have been received by the Company in sufficient time prior to shipment from point of origin, and the Customer at the same time states specifically the kind and amount of insurance to be placed.  The Company does not undertake or warrant that such insurance can or will be placed.  Unless the Customer has its own open marine policy and instructs the Company to effect insurance under such policy, insurance is to be effected with one or more insurance companies or other underwriters to be selected by the Company.  Any insurance placed shall be governed by the certificate or policy issued and will only be effective when accepted by such insurance companies or other underwriters.  Should an insurer dispute its liability for any reason, the insured shall have recourse against the insurer only and the Company shall not be under any responsibility or liability in relation thereto, not withstanding that the premium upon the policy may not be at the same rates as that charged or paid to the Company by the Customer, or that the shipment was insured under a policy in the name of the Company.  Insurance premiums and the charge of the Company for arranging the same shall be at the Customer’s expense.  If for any reason the goods are held in warehouse, or elsewhere, the same will not be covered by any insurance, unless the Company receives written instructions from the Customer.  Unless specifically agreed in writing, the Company assumes no responsibility to effect insurance on any export or import shipment  which it does not handle.

8.  Limitation of $50 Per Shipment and for Pollution Damages.  The Customer agrees that the Company shall in no event be liable for any loss, damage, expense or delay to the goods resulting from the negligence or other fault of the Company (or the negligence or other fault of any other person or entity that Customer, or anyone else, attempts to attribute to the Company) for any amount in excess of $50.00 per shipment (or the invoice value, if less) and any partial loss or damage for which the Company may be liable shall be adjusted pro rata on the basis of such valuation.  The Customer has the option of paying a special compensation to increase the liability of the Company in excess of $50 per shipment in case of any loss, damage, expense or delay from causes which would make the Company liable, but such option can be exercised only by specific written agreement made with the Company prior to shipment which agreement shall indicate the limit of the Company's liability and the special compensation for the added liability. The Customer further agrees that in no event shall the Company be liable for (i) damages or injuries resulting from or in connection with a pollutant contained in Customer’s shipment, a “dirty” bomb, or an explosive containing a pollutant or similar substance, or (ii) cleanup costs in the event of contamination resulting from Customer’s shipment. 

9. Presenting Claims.  In no event shall the Company be liable for any act, omission or default by it unless a claim therefore shall be presented to it at its offices within ninety (90) days from the date of exportation or importation of the goods in a written statement to which sworn proof of claim shall be attached.  No suit to recover for any claim or demand hereunder shall in any event be maintained against the Company unless instituted within six (6) months after presentation of the said claim, as above provided.  No agent or employees of the Company shall have authority to alter or waive any of the provisions of this clause.

10. Liability of Company.  It is agreed that any claim or demand for loss, damage, expense or delay shall be only against the carriers, truckmen, lightermen, forwarders, customhouse brokers, agents warehousemen or others in whose actual custody or control the goods may be at the time of such loss, damage expense or delay, and that the Company shall not be liable or responsible for any claim or demand from any cause whatsoever, unless in each case the goods were in the actual custody or control of the Company and the damages alleged to have been suffered be proved to be caused by the negligence or other fault of the Company, its officers or employees, in which event the limitation of liability set forth in paragraph 8 herein shall apply.  The Company shall not in any circumstances be liable to damages arising from loss of profit the Customer shall ensure that the Company is provided with such information as it may require so as to enable the Company to dispatch the correct quantity and type of material to third parties.  Such information must be accurate and include the weight and volume of material and the contents of any database containing delivery addresses.  The Customer shall ensure that any information contained in a database or other means of electronic storage or transmission is compatible with the Company's computer equipment In the event that such information is corrupted during transmission or is inaccurate or insufficient the Customer will hold the Company harmless and will indemnify the Company in full for all costs, claims, expenses, postage and freight charges and liability incurred by the Company as a result of the Company relying upon and/or using such inaccurate information.

11.  Advancing Money.  The Company shall not be obliged to incur any expense, guarantee payment or advance any money in connection with the importing, forwarding, transporting, insuring, storing or coopering of the goods, unless the same is previously provided to the Company by the Customer on demand.  The Company shall be under no obligation to advance freight charges, customs duties or taxes on any shipment, nor shall any advance by the Company be construed as a waiver of the provisions hereof

12.  Indemnification for Freight Duties. In the event that a carrier, other person or any government agency makes a claim or institutes legal action against the Company for ocean or other freight duties, fines, penalties, liquidated damages or other money due arising from a shipment of goods of the Customer, the Customer agrees to indemnify and hold harmless the Company for any amount the Company may be required to pay such carrier, other person or governmental agency together with reasonable expenses, including attorney fees, incurred by the Company in connection with defending such claim or legal action and obtaining reimbursement from the Customer.  The confiscation or detention of the goods by any governmental authority shall not affect or diminish the liability of the Customer to the Company to pay all charges or other money due promptly on demand.

13.  Sale of Perishable Goods; Prohibited and Controlled Items.  Perishable goods or live animals to be exported or which are cleared through customs concerning which no instructions for disposition are furnished by the Customer may be sold or otherwise disposed of without any notice to the Customer, owner or consignee of the goods, and payment or tender of the net proceeds of any sale after deduction of charges shall be equivalent to delivery.  In the event that any shipment is refused or remains unclaimed at destination or any transshipping point in the course of transit or is returned for any reason, the Customer shall nevertheless pay the Company for all charges and expenses in connection therewith.  Nothing herein contained shall obligate the Company to forward or enter or clear the goods or arrange for their disposal.  Some products may be prohibited from the mail or prohibited from entering certain countries.  Prohibited products are not permitted in the mail under any circumstances. Customer is responsible for ensuring that mail/package contents can be shipped under all applicable laws. IMEX Global Solutions does not accept any dangerous goods as defined by the IATA Dangerous Goods Regulations (DGR). Controlled products may be permitted in the mail but have special requirements or require special documentation (can be country specific).  For a current list of restricted, prohibited or controlled items, consult http://www.iata.org prior to mailing.

14.  C.O.D. Shipments.  Goods received with Customer’s or other person's instructions to “Collect on Delivery” (C.O.D.) by drafts or otherwise, or to collect on any specified terms by time drafts or otherwise are accepted by the Company only upon the express understanding that it will exercise reasonable care in the selection of a bank, correspondent, carrier or agent to whom it will send such item for collection, and the Company will not be responsible for any act omission, default suspension, insolvency or want of care, negligence, or fault of such bank, correspondent carrier or agent nor for any delay in remittance lost in exchange, or loss during transmission or while in the course of collection.

15.  General Lien on Any Property.  The Company shall have a general lien on any and all property of the Customer in its possession, custody, control or en route (“Property”) for aII claims for charges, expenses or advances incurred by the Company in connection with any shipments of the Customer, and if such claim remains unsatisfied for thirty (30) days after written demand for its payment is made, the Company may sell the Property at public auction or private sale or dispose of it upon ten (10) days written notice to the Customer, or so much thereof as may be necessary to satisfy such lien, and apply the net proceeds of such sale to the payment of the amount due  the Company.  Any surplus from such sale shall be transmitted to the Customer, and the Customer shall be liable for any deficiency in the sale.   If Customer wishes to obtain the return of the Property, it must first pay any amounts due and owing Company, and then ship the Property at its expense. 

16.  Compensation of Company.  The compensation of the Company for its services shall be included with and is in addition to the rates and charges of all carriers and other agencies selected by the Company to transport and deal with goods and such compensation shall be exclusive of any brokerage, commissions, dividends or other revenue received by the Company from carriers, insurers and others in connection with the shipment.  In any referral for collection or action against the Customer for monies due to the Company, upon recovery by the Company, the Customer shall pay the expenses of collection and/or litigation, including a reasonable attorney fee.  On ocean export shipments, upon request, the Company shall provide a detailed breakout of the components of all charges assessed, and a true copy of each pertinent document, relating to these charges. 

17.  Picking Up Shipments Or Samples.  The Company shall not itself be obligated to pick up a shipment from a carrier or a sample from U.S. Customs.  Should the Company render such a service for and on behalf of the Customer, the Company shall not be responsible for Ioss or damage to the shipment unless it is in actual custody and control of the Company or its employees and the loss or damage is caused by the negligence or other fault of the Company or its employee, in which event the limitation of liability set forth in paragraph 8 therein shall apply.

18.  No Responsibility For Governmental Requirements.  It is the responsibility of the Customer to know and comply with the marking requirements of U.S. Customs, the regulations of the U.S. Food and Drug Administration and all other requirements of law or official regulations.  The Company shall not be responsible for action taken or fines or penalties assessed by any governmental agency against the shipment because of the failure of the Customer to comply with the law or the requirements or regulations of any governmental agency or with a notification issued to the Customer by any such agency.

19. Loss, Damage or Expense Due to Delay.  Unless the services to be performed by the Company on behalf of the Customer are unduly delayed by reason of the negligence or other fault of the Company, the Company shall not be responsible for any loss, damage or expense incurred by the Customer because of such delay.  In the event the Company is at fault as aforesaid, its liability is limited in accordance with the provisions of paragraph 8 above.

20. Construction of Terms and Venue.  The foregoing terms and conditions shall be construed according to the laws of the State shown on reverse side hereof.  The parties agree that the rule of construction to the effect that any ambiguities are to be resolved against the drafting party shall not be employed in the interpretation of these terms and conditions.  Unless otherwise consented to in writing by the Company, no legal proceeding against the Company may be instituted by the Customer, its assigns, or subrogee, except in the New York Supreme Court.

21.  Except for Customs entries and duties, we are independent contractors.

22.  The submission of incomplete or inaccurate information related to any import entry, including descriptions, quantities, weights, purchase prices, discounts, commissions, changed selling prices at time of exportation, assists, county or origin, etc. makes you liable to severe governmental penalties or sanctions.  In the event the information forwarded to us, or which accompanied the shipment, does not accurately reflect the entire transaction, it is essential that you immediately notify us so that we can take corrective action.

Last Updated: October 2015