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  • Samoa - January 21, 2021

    Samoa’s post advises that the government has extended a state of emergency until Feb. 17. All inbound mail is subject to a three-day quarantine upon arrival and delays in mail delivery are to be expected.

  • Portugal - January 21, 2021

    Portugal’s post advises the government has extended a lockdown through Jan. 30 due to a significant number of new COVID-19 infections. The post will continue to provide postal services but operate with a reduced workforce and subject to new restrictions and safety guidelines. Processing and delivery of all types of inbound and outbound mail will continue to be affected, and the post is unable to guarantee compliance with agreed standards. A force majeure situation remains in place until further notice.

  • Jamaica - January 21, 2021

    Jamaica’s post advises that the government has extended a national curfew until Feb. 28. Revised working shifts/hours will continue to apply across the postal network, affecting sorting operations, mail delivery and dispatch of mail vans as well as timely messaging updates and responses to online customer inquiries. A force majeure continues to apply with an impact on quality of service for all types of mail.

  • Chad - January 21, 2021

    Chad’s post advises that the government has reopened air borders and inbound and outbound postal services have returned to normal. However, due to a lockdown in the city of N'Djamena, the post is not able to process postal items sent to or from the rest of the country.

  • South Africa - January 20, 2021

    South African Post Office advises that the government has extended a lockdown until Feb. 15. The post will continue to dispatch mail to countries if the relevant air carrier is operating. It will also continue to receive mail from countries that send mail for delivery in South Africa. It will not be possible to meet delivery standards for all mail classes. A force majeure continues.

  • Slovenia - January 20, 2021

    Slovenia’s post advises that the government has extended its formal state of the COVID-19 epidemic by 60 days as of Jan. 17. The post will continue to provide services in line with public health measures and other restrictions but with a reduced workforce, which will affect quality of service for all types of inbound and outbound mail. A situation of force majeure is extended until further notice.

  • Latvia - January 20, 2021

    Latvia’s post advises that the government has extended a state of emergency until Feb. 7. A force majeure is extended until further notice. Postal services will continue to function with restrictions. Items normally requiring the addressee’s signature upon delivery will be handed over without signature.

  • Israel - January 20, 2021

    Israel’s post advises that a general lockdown in the country has been extended until Jan. 22 in response to an increase in COVID-19 cases. Postal services will continue to function with restrictions. Items normally requiring the addressee’s signature upon delivery will continue to be handed over without signature. These measures will affect processing and delivery of all types of outbound and inbound mail and will impact quality of service. A force majeure remains in place.

  • United Kingdom - January 12, 2021

    Due to resourcing issues, deliveries in areas are likely to be limited. Customers can collect an item for which we've left a 'Something for you' card from the Customer Service Points at one of the offices, office opening times can be checked at royalmail.com/services-near-you. If customers have not been left a ‘Something for you card’, mail will not be available for collection.

  • Spain - January 12, 2021

    Due to snow storms from 7 January 2021, the collection and delivery of mail has been severely affected in all parts of Spain.

  • Morocco - January 12, 2021

    Morocco’s post advises that flooding in several regions of the country has caused delays in mail transportation and delivery.

  • Barbados - January 12, 2021

    Barbados Postal Service advises that the government has imposed a night curfew until Jan. 14 because of a spike in COVID-19 infections. Service delivery standards for letters, parcels and express mail service items have been affected and a situation of force majeure has been declared until the situation returns to normal.

  • Slovakia - January 6, 2021

    Slovakia advises that the government has extended a general lockdown until Jan. 24 in response to a significant number of new COVID-19 infections. There will be impacts to collection and delivery of domestic and international mail.

  • Korea - January 6, 2021

    Korea’s post advises that several cases of COVID-19 have been confirmed among the workforce of the Seoul office of exchange. As staff shortages are expected during the coming weeks, there will be significant delays in processing and delivery of both inbound and outbound mail items

  • Jamaica - January 6, 2021

    Jamaica’s post advises that the government has extended a national curfew until Jan. 15. Revised working shifts/hours will continue to apply across the postal network, affecting sorting operations and mail delivery as well as responses to online customer inquiries. A force majeure situation continues with an impact on quality of service for all types of mail, including inbound and outbound letters, parcels and express mail service items.

  • Chad - January 6, 2021

    Chad’s post advises that a one-week lockdown was implemented Jan. 4 in the capital N’Djamena to limit spread of COVID-19. All inbound and outbound passenger flights there have been suspended during the lockdown.

  • Thailand - January 4, 2021

    Thailand’s post advises that the government has taken special measures to combat increasing COVID-19 cases, including a lockdown of Samut Sakhon province. There is limited access to affected areas and expect delays in handling and delivery for all types of international postal services. Signature upon delivery may also be suspended. Thailand Post is unable to guarantee quality standards for any category of inbound and outbound mail until further notice.

  • South Africa - January 4, 2021

    South African Post Office advises that the government has tightened restrictions through Jan. 15 due to the COVID-19 pandemic. Some business sectors and public facilities have been closed and international trade is limited. The post will continue to dispatch mail to countries if the relevant air carrier is operating. It will also continue to receive mail for delivery in South Africa. It will not be possible to meet delivery standards for all mail classes. The post is again operating under force majeure conditions.

  • Serbia - January 4, 2021

    Serbia’s post advises that a state of emergency in the country has been lifted and sorting and delivery of inbound international postal items has resumed as normal. However, due to lack of transport routes and restrictions in air traffic, outbound postal traffic has not yet been established with all countries.

  • Panama - January 4, 2021

    Panama’s post advises that the government has issued restrictions on movement in two provinces Jan. 4-14 due to an increase in COVID-19 cases. Post offices in Panama and Panama Oeste (West) provinces will remain closed and no inbound or outbound mail will be accepted. Expect delivery delays during this period for inbound mail arriving at Panama’s offices of exchange and destined for post offices in the affected provinces. All other post offices, mail processing centers (domestic and international) and the airport office are operating with reduced working hours. Administrative offices will be closed during this period. There are outbound international mail operations to the United States and the post can receive inbound mail. Service standards for inbound and outbound mail cannot be guaranteed and a situation of force majeure continues.

  • New Zealand - January 4, 2021

    New Zealand Post advises that inbound international mail services are operating normally for the acceptance and delivery of all inbound mail types and classes (letters and parcels).

  • Mongolia - January 4, 2021

    Mongolia’s post advises that the government has introduced additional lockdown measures through Jan. 6 because of increasing COVID-19 cases. There are impacts to air and road transport. The post is accepting all types of mail to a reduced number of destinations, including the United States.

  • Israel - January 4, 2021

    Israel’s post advises that the government has declared a nationwide lockdown through Jan. 11 due to an increasing number of people affected by the COVID-19 pandemic. Postal services will continue to function with restrictions, including closure of delivery points in shops, quarantines in high-risk areas, reduced working hours in post offices, and reduction of the workforce to minimize contacts between people. Items normally requiring the addressee’s signature upon delivery will continue to be handed over without signature. These measures will affect processing and delivery with an impact on quality of service. A force majeure remains in place.

  • Greece - January 4, 2021

    Greece’s post advises that the government has extended a nationwide lockdown through the end of January in response to the COVID-19 pandemic. There will be impacts on collection and delivery of domestic and international mail.

  • El Salvador - January 4, 2021

    El Salvador’s post advises that its international inbound mail services are operating normally. In addition, outbound services have resumed to all countries where possible. Expect delays in processing and delivery of letters due to safety measures. However, the post is taking all possible measures to provide normal services.

  • Vietnam - December 23, 2020

    Vietnam’s post advises that the COVID-19 situation has improved and normal postal services, including delivery of inbound mail items, have resumed.

  • Portugal - December 23, 2020

    Portugal’s post advises that the government has announced a new lockdown through Jan. 7 to combat a resurgence of COVID-19. The post will continue to provide postal services but will operate with a reduced workforce and subject to new restrictions and safety guidelines. Processing and delivery of all types of inbound and outbound mail will continue to be affected, and the post is unable to guarantee compliance with agreed standards. A force majeure situation remains in place until further notice.

  • Poland - December 23, 2020

    Poland’s post advises that international mail acceptance operations are limited to a few airlines at the Warsaw airport. Mail is being accepted to the United States and some other destinations. Postal services to the United Kingdom are suspended until further notice because of interruptions in air and ground transport.

  • Germany - December 23, 2020

    Germany’s post advises that several European countries have imposed transport and travel bans on the United Kingdom due to COVID-19. The post has stopped accepting transit mail to the UK and Ireland.

  • Canada - December 23, 2020

    Canada Post advises that it continues to experience significant disruptions to its activities because of exceptional precautionary measures implemented to protect the health and safety of its employees and Canadians, as well as persistent challenges relating to availability of transport links. Canada is experiencing a second wave of COVID-19 and all provinces remain in a state of emergency. A previously declared force majeure situation for all international letter-post, parcel-post and express mail service items will remain in effect until further notice. Canada Post continues to follow the guidance and safety recommendations issued by the Public Health Agency of Canada, including physical distancing and self-quarantine for affected individuals. These measures have resulted in delays in mail processing, unprecedented levels of absenteeism among operational staff, and temporary facility closures due to COVID-19 outbreaks. It has not been possible to ensure on-time delivery since March 18 and this guarantee remains suspended until further notice.

  • United Kingdom - December 21, 2020

    Due to Covid shutdowns in the United Kingdom, there are disruptions in the transportation of goods/mail into and out of the country, ultimately adversely impacting transit throughout mainland Europe. We are monitoring the situation closely and making adjustments to our routings as needed. Please note that items shipped since last week will incur delays.

  • Slovenia - December 21, 2020

    Slovenia’s post advises that a national lockdown continues because of a significant number of new coronavirus infections. The government has extended a formal declaration of epidemic. As a result, the post is extending its force majeure through Dec. 31.

  • Lithuania - December 21, 2020

    Lithuania’s post advises that the government has tightened its lockdown measures and extended a national quarantine until Jan. 31. Postal services will be operating under certain restrictions, such as limited working hours in post offices and a reduced workforce in order to minimize contact between people. Items normally requiring the addressee’s signature upon delivery will be handed over without signature. Processing and delivery of all types of inbound and outbound mail will be affected, and the post is unable to guarantee compliance with usual delivery standards. Therefore, a force majeure will continue to apply.

  • Brazil - December 21, 2020

    Brazil’s post advises that its case of force majeure due to COVID-19 impacts will end Dec. 31. Beginning Jan. 1, postal operations will be back to normal. The post will still follow safety guidelines. All items normally requiring signature upon delivery will continue to be handed over without signature.

  • Slovakia - December 18, 2020

    Slovakia’s post advises that, in order to combat the resurgence of the COVID-19 pandemic, on Dec. 16, the government announced a new lockdown, which will come into effect on Dec. 19, and last at least until Jan. 10, 2021. The lockdown restrictions introduced throughout Slovakia include the mandatory closure of non-essential shops and certain other services. Slovakia’s post will continue to provide postal services, but will operate with a reduced workforce and subject to the new lockdown restrictions and safety guidelines. The processing and delivery of all types of inbound and outbound mail (letter-post, parcel-post and EMS items) will continue to be affected, and the post is unable to guarantee compliance with the agreed standards. Therefore, the force majeure situation declared before remains in place until further notice.

  • Samoa - December 18, 2020

    Samoa Post advises that the government has extended the state of emergency until Jan. 16, 2021, and the restrictions detailed before remain unchanged.

  • South Africa - December 14, 2020

    South Africa’s post advises that international inbound postal operations are now running as normal. Outbound services to certain countries have resumed based on availability of flights.

  • Latvia - December 14, 2020

    Latvia’s post advises that the government has extended a state of emergency until at least Jan. 11. A previously declared force majeure is extended until further notice. Postal services will continue to function with restrictions such as reduced working hours in post offices and reduction of the workforce to minimize contact between people. Items normally requiring the addressee’s signature upon delivery will be handed over without signature.

  • Hong Kong - December 14, 2020

    Hongkong Post advises that the government has announced special work arrangements, effective Dec. 1, 2020, in order to limit the spread of the COVID-19 virus. As a result, the processing of all inbound and outbound mail (letter-post, parcel-post and EMS items), as well as the delivery of inbound mail, will be affected until further notice.

  • Netherlands - December 3, 2020

    Netherlands’ post advises that due to a partial lockdown in force to combat COVID-19, it has adapted its operations to ensure continuity of all services provided to customers while protecting the health of postal workers and the general public. Previous restrictions regarding handover procedures will continue to apply and the post may not be able to ensure that inbound and outbound mail standards are met.

  • Jamaica - December 3, 2020

    Jamaica’s post advises that the government has extended a national curfew until Dec. 31. Revised workhours will continue to apply across the postal network, affecting sorting operations, mail delivery and other services. A previously announced force majeure continues to apply with an impact on quality of service for all types of mail.

  • France - December 3, 2020

    La Poste advises that the government has announced a phased easing of lockdown measures through Jan. 20. The post may have to adjust operations of its post offices and processing and distribution centers. Delivery delays are possible and delivery standards cannot be guaranteed. The force majeure will remain in effect.

  • Slovenia - November 20, 2020

    Slovenia’s post advises that the government has extended a formal declaration of a national COVID-19 epidemic for an additional 30 days, until mid-December. Further lockdown restrictions have been introduced throughout the country. The post continues to provide services but will operate with a reduced workforce. Processing and delivery of all types of inbound and outbound mail will continue to be affected and the post is unable to guarantee compliance with agreed standards. A situation of force majeure will continue to apply until further notice.

  • Samoa - November 20, 2020

    Samoa’s post advises that the government has extended a state of emergency until Dec. 23.

  • Portugal - November 20, 2020

    Portugal’s post advises that the situation in Portugal with regard to the COVID-19 pandemic has deteriorated. Therefore, the Portuguese government has declared a new state of emergency, effective Nov. 9, which will be reassessed every two weeks. During the state of emergency, postal services will continue to function, subject to the restrictions imposed by reinforced measures aimed at minimizing the spread of COVID-19 and protecting the health of staff and customers. Owing to social distancing measures, such as staggered shift patterns, and the implementation of mandatory isolation and quarantine requirements, Portugal’s post will be operating with a reduced workforce. The processing and delivery of all types of service will be affected, including inbound and outbound letter-post, parcel-post and EMS items. As a result, Portugal’s post is unable to meet its contractual obligations, particularly with regard to delivery times for letters, parcels and EMS items, standard rules for collection of signature on delivery, hand delivery, tracking of shipments (capture and transmission times), processing of cash on delivery, and insured items. Therefore, the situation of force majeure previously declared will continue to apply until further notice.

  • Malta - November 20, 2020

    Malta’s post advises that inbound and outbound mail services continue to be severely affected by limited airline operations due to the COVID-19 emergency. The post also has adapted its operations as appropriate to comply with national health guidelines. The post cannot guarantee delivery standards and times. Delays in mail processing and delivery are expected and compliance with quality of service standards will continue to be affected by force majeure.

  • Jamaica - November 20, 2020

    Jamaica Post advises that the government has extended the national curfew until Dec. 1. While the curfew is in place, revised working shifts/hours will continue to apply across the entire postal network, impacting on sorting operations, mail delivery and the dispatch of mail vans, as well as the timely provision of EDI messaging updates and responses to online customer inquiries. The force majeure situation previously announced continues to apply, with an impact on quality of service for all types of mail, including inbound and outbound letter-post, parcel-post and EMS items.

  • Cuba - November 20, 2020

    Cuba’s post advises that all international postal operations have resumed following reopening of Havana’s airport for commercial flights.

  • Lithuania - November 17, 2020

    Lithuania’s post advises that the government has introduced a nationwide lockdown through Nov. 29, which could be extended. To eliminate customer interaction at the doorstep and meet physical distancing requirements, the post has suspended collection of a signature on delivery for letter-post items. The lockdown measures will affect processing and delivery of all types of postal items. Service delivery standards still cannot be guaranteed and a force majeure situation remains in force.

  • Lebanon - November 17, 2020

    Lebanon’s post advises that the government has announced a new nationwide lockdown Nov. 14-30 to combat a resurgence of COVID-19. The post’s managerial and customer service departments will remain open but operate with a reduced workforce. Similarly, the distribution network and office of exchange will continue to process mail flows but at reduced capacity. Post offices will be subject to partial closures. Beirut’s airport will remain open and continue to send and receive mail dispatches, with outbound mail being sent only to destinations for which air transport capacity remains available. These measures will have an impact on delivery standards for letters, parcels and express mail service items. Therefore, the post is unable to guarantee compliance with agreed standards.

  • Belgium - November 17, 2020

    Belgium’s post advises that the government has announced a new lockdown until at least Dec. 13 to combat a second wave of COVID-19. The post is making every effort to ensure continuity of all services however there could be delays in processing and delivery of all types of mail items throughout the country. The post will continue to provide its services according to safety guidelines. All mail requiring signature on delivery will be delivered with the post employee signing in place of the customer (but in their presence).

  • Sri Lanka - November 11, 2020

    Sri Lanka’s post advises that the government has implemented new measures to combat a second wave of the COVID-19 pandemic. These steps will impact delivery standards. The post is not able to guarantee that it will meet agreed standards. However, all mail items sent to Sri Lanka will be processed and delivered, subject to certain restrictions imposed by the government. The office of exchange and mail sorting centers are operational, but certain areas remain in lockdown. International airports remain closed to all regular passenger flights, and outbound mail transport is restricted to a limited number of destinations with available air carriers.

  • Mexico - November 11, 2020

    Mexico’s post advises that offices of exchange continue to be affected by the COVID-19 pandemic. Due to government measures to combat the coronavirus, the Mexican customs authority will be operating with a reduced workforce until January 2021. As a result, delays are to be expected in the delivery of shipments.

  • Latvia - November 11, 2020

    Latvia’s post advises that the government has declared a state of emergency until Dec. 6 and possibly beyond. Postal services will continue to function with some restrictions. Items normally requiring an addressee’s signature upon delivery will be handed over without signature. Processing and delivery of all types of mail will be affected. A situation of force majeure is again invoked with respect to quality of service until the situation is back to normal.

  • Israel - November 11, 2020

    Israel’s post advises a lockdown declared by Israeli health authorities due to the coronavirus is gradually being lifted and restrictions have been eased, particularly for businesses. Social distancing requirements between employees and customers and among employees remain in place. There are impacts to certain delivery points, procedures for items requiring signature and deliveries to areas under quarantine. Inbound and outbound mail is being processed for all destinations, depending on availability of flights and requirements of designated operators.

  • Greece - November 11, 2020

    Greece’s post advises that the government will implement a countrywide lockdown beginning Nov. 7 in response to the COVID-19 pandemic. This will impact collection and delivery of domestic and international mail.

  • Denmark - November 11, 2020

    Denmark’s post advises that the government has implemented new measures in seven municipalities to minimize spread of COVID-19. Delivery delays are expected in the affected areas until Dec. 3. Quality standards for all products will be affected by this situation of force majeure.

  • Samoa - November 6, 2020

    Samoa’s post advises that the government has extended a state of emergency until Nov. 22 and restrictions remain unchanged. It is able to send only express mail service items to the United States. Normal parcel and letter post remain suspended. Also, all inbound mail is subject to a seven-day quarantine before being processed and delivered. The post says to expect delays.

  • Poland - November 6, 2020

    Poland’s post advises that measures aimed at slowing spread of COVID-19 are still in force and will continue to affect services. In the case of parcel post, insured items and express mail service items addressed to persons in quarantine, the addressee will be contacted by telephone if possible before attempted delivery. If delivery is not possible the item will be returned to the post office for temporary storage and no notice will be left. The delivery will be attempted again once the quarantine is over. International air traffic remains open but operations are limited to a few airlines at the international airport in Warsaw. Poland is accepting mail for the United States and a reduced number of other countries.

  • Maldives - November 6, 2020

    Maldives’ post advises that processing of all inbound mail is now back to normal. However, acceptance of outbound mail for some countries is still temporarily suspended in cases where international postal items are not being accepted or where flights from the Maldives are limited or canceled.

  • Jamaica - November 6, 2020

    Jamaica Post advises that the government has extended a national curfew until Nov. 16

  • Italy - November 6, 2020

    Italy’s post advises that based on the new measures put in force by the Italian government to minimize the spread of COVID-19, the post has restored the addressee’s signature upon delivery of parcels and registered and insured items whenever the addressee’s condition is fully compliant with the preventive measures in place. Italy’s post is committed to adopting different delivery procedures, agreed with the addressee, in the event of specific situations related to the current health emergency. With regard to legal acts, if the addressee’s condition does not allow safe delivery, a notice of delivery with instructions for item collection will be placed in the addressee’s mailbox. Quality standards for all products will continue to be affected by this force majeure until further notice. Moreover, owing to the new wave of the pandemic, certain business categories have been closed or are operating with limited opening hours, and restrictions may be applied to postal service in critical areas.

  • France - November 6, 2020

    La Poste advises that the government has announced a new lockdown through Dec. 1 in response to increasing COVID-19 cases. The post will follow measures aimed at reducing contact and movement in order to protect the health of postal workers and the public. The post may need to adapt hours and operations at processing and delivery centers and at post offices. International border closures may lead to delivery delays or non-compliance with certain standards but the postal network is mobilized to ensure customer satisfaction and continuity in all activities. The post will not be able to accept mail items in closed transit dispatches, either for foreign countries or French overseas territories.

  • Czech Republic - November 6, 2020

    Czech Republic’s post advises that the country has been hit with a second wave of the coronavirus and a state of emergency is extended until Nov. 20. Wide-ranging restrictions include mandatory closure of shops and selected service providers. The post will continue to provide postal services to the extent possible, however, quality of service for all types of inbound and outbound mail cannot be guaranteed.

  • Slovakia - October 28, 2020

    Slovakia's post advises that the government has declared a three-week partial lockdown effective Oct. 24. Postal services will continue with restrictions and impacts to workforce and post office hours. Items normally requiring an addressee's signature upon delivery will be handed over without signature. These measures will affect processing and delivery of all types of services, including outbound and inbound mail, with an impact on quality of service. The force majeure remains in place.

  • Malaysia - October 28, 2020

    Malaysia Post advises that government restrictions due to the COVID-19 pandemic have been imposed in Selangor and Putrajaya, resulting in a reduced workforce. This has affected processing capacity at the post's office of exchange and hub at Kuala Lumpur International Airport, and there are significant processing delays for inbound international mail.

  • Honduras - October 28, 2020

    Honduras Post advises that a countrywide lockdown will continue until Nov. 1. The post is gradually resuming its activities but with reduced staff on site. This will have an impact on the quality of sorting, distribution and delivery of incoming mail as well as processing of inquiries and international accounts.

  • Thailand - October 23, 2020

    Thailand Post advises that a lockdown and curfew have been lifted and all postal services are back to normal. However, delays are expected for outbound mail due to a limited number of flights.

  • Slovenia - October 23, 2020

    Slovenia's post advises that the government imposed a 30-day period of wide-ranging restrictions beginning Oct. 19 to combat the coronavirus. The post will continue to provide postal services to the extent possible, however, quality of service for all types of inbound and outbound mail cannot be guaranteed. A situation of force majeure is again invoked with respect to quality of service until the situation is back to normal.

  • Panama - October 23, 2020

    Panama's post advises that it has begun outbound international mail operations to a number of destinations including the United States. It is also ready to receive inbound mail. However, because of reduced capacity and limited outbound destinations, transit services for all categories of mail remain suspended. The post is not able to guarantee service standards for inbound and outbound mail and the situation of force majeure continues. Post offices, mail processing centers (domestic and international), airport shipment office and administrative offices are operating as normal.

  • Jamaica - October 23, 2020

    Jamaica Post advises that the government has extended a national curfew until Nov. 1 and that will have an impact on operations and delivery. A force majeure situation continues to apply, affecting quality of service for all types of mail, including inbound and outbound letters, parcels and express mail service items.

  • New Zealand - October 15, 2020

    New Zealand Post advises that all restrictions in the Auckland region have been lifted following a government decision to lower the area's alert level under the national pandemic plan.

  • Macao - October 15, 2020

    Macao's post advises that all postal services have been suspended effective Oct. 13 due to a tropical cyclone.

  • Kyrgyzstan - October 15, 2020

    Kyrgyzstan's post advises it is able to receive international mail sent through a limited number of airlines.

  • Hong Kong - October 15, 2020

    Hongkong Post advises that tropical storm Nangka triggered a No. 8 typhoon signal on Oct. 13, 2020, and has had an impact on quality of service. All inbound and outbound letter-post, parcel-post and EMS services are affected. Operations will be resumed gradually and it is expected that it will take at least a day to clear the accumulated backlog once the typhoon passes.

  • Trinidad and Tobago - October 13, 2020

    Trinidad and Tobago Postal Corporation advises that borders are closed to limit spread of COVID-19 and there are no inbound or outbound commercial flights until further notice. Only scheduled cargo flights from the United States are allowed and the post is unable to receive or send international dispatches.

  • Cayman Islands - October 13, 2020

    The Cayman Islands Postal Services has restored all postal services, with the limited air routes available during this period of COVID-19 restrictions as previously communicated in earlier alerts.

  • Zimbabwe - October 8, 2020

    Zimbabwe's post advises that the government has relaxed COVID-19 lockdown measures. With airlines resuming mail transport, the post has resumed limited outbound international mail service. Both inbound and outbound mail will be handled in line with government measures and guidelines. Due to limited staff capacity, the post is still unable to guarantee delivery standards.

  • Guatemala - October 8, 2020

    Guatemala's post is again able to process inbound international mail and it will soon be offering its customers international outbound mail service.

  • France - October 8, 2020

    France's post advises that the government has declared territory-specific alert zones that are subject to varying restrictions due to COVID-19. The post is adapting its services to ensure compliance with these government measures and health guidelines. Delays in mail processing and delivery are to be expected. Despite an increase in international flights, there also are impacts to mail items in transit, whether for other countries or for French overseas departments and territories.

  • Estonia - October 8, 2020

    Estonia's post advises that inbound items will be delivered at agreed delivery standards with some changes to signature procedures for registered letters and other shipments.

  • Australia - October 8, 2020

    Australia Post advises that due to downgrading of COVID-related restrictions in Melbourne, letters and parcels can again be dispatched there (express mail service was not affected).

  • Samoa - September 30, 2020

    Samoa Post advises that the government has extended a state of emergency until Oct. 26. It can send outbound mail and receive inbound mail only once per week because limited flights. It is able to send only express mail service items to the United States. Normal parcel and letter post remain suspended. Also, all inbound mail is subject to a seven-day quarantine before being processed and delivered. The post says to expect delays.

  • Peru - September 30, 2020

    Peru's post advises that certain restrictions to commercial flights worldwide due to COVID-19 are hampering normal exchange of postal items. A state of emergency remains in place in the country.

  • Honduras - September 30, 2020

    Honduras' post advises that it is gradually resuming its operations, including sorting, distribution and delivery of incoming mail. However, there is reduced staff because of public health measures and this will impact quality in handling incoming items. A force majeure situation remains in force.

  • Cyprus - September 30, 2020

    Cyprus Post advises that it is now possible to send dispatches of all mail classes to Cyprus as a result of a number of air carriers operating flights to the country. However, delivery delays are possible because of social distancing and other measures to combat COVID-19.

  • Bhutan - September 30, 2020

    Bhutan Post advises that the lockdown has been lifted and normal service has resumed. The post is able to receive, dispatch and deliver domestic and international mail throughout the country.

  • Mexico - September 25, 2020

    Mexico's post advises that it is able to dispatch mail to a growing number of destinations, including the United States. Fights are gradually returning to normal although with severely reduced capacity.

  • Jamaica - September 25, 2020

    Jamaica Post advises that the government has extended a national curfew until Oct. 7.

  • Honduras - September 25, 2020

    Honduras' post advises that the country will remain in lockdown until Oct. 4. The post is unable to admit international mail. It asks countries that would usually send their mail to Honduras by air cargo or commercial flights not to do so for the time being. Modified operating hours continue across the postal network, affecting mail sorting, distribution and delivery as well as timely messages and replies to online customer inquiries.

  • El Salvador - September 25, 2020

    El Salvador's post advises that its international airport is gradually reopening to commercial flights and a normal flight schedule is expected to be operational by Oct. 4. However, international shipping services have not yet resumed. Due to a quarantine in place, gradual return of the workforce and large volumes of accumulated mail, there are still delays in processing and delivery of letters and registered items.

  • China - September 25, 2020

    China Post advises that postal services are now back to normal and it is closing the case of force majeure related to COVID-19 impacts.

  • Canada - September 25, 2020

    Canada Post advises that it can accept mail for an expanded list of destinations because of improvements in transport capacity. Delivery procedure changes remain in effect. Items requiring a signature, proof of age or the collection of customs fees will continue to be delivered directly to a post office for pickup by the customer. Additionally, Canada Post has restored a 15-day limit for customers to retrieve their parcels. The post continues to experience significant disruption to its activities and the force majeure situation previously declared for international mail remains in effect

  • Nepal - September 23, 2020

    Nepal Post advises that inbound international flights, domestic flights and long-distance public transport have resumed. The post is able to deliver mail throughout the country. It is still unable to accept outbound mail.

  • Grenada - September 23, 2020

    Grenada's post has resumed full business operations with the reopening of borders to regional and international flights. However, some regional airports remain closed and international flights from Canada and the United Kingdom have not yet resumed, which is affecting receipt and delivery of mail. The post is working to find alternatives.

  • Panama - September 18, 2020

    Panama's post advises that the suspension of inbound and outbound international flights has been extended until mid-October and airlines are not transporting international mail dispatches until further notice. Transit services also continue to be suspended. The post is unable to guarantee inbound and outbound mail quality standards and is invoking a situation of force majeure. However, postal network and domestic and international operational centers have continued to function without interruption.

  • Bolivia - September 18, 2020

    Bolivia's post advises that measures taken to limit spread of COVID-19 have been lifted and the force majeure case previously announced has been closed as of Aug. 28.

  • Poland - September 16, 2020

    Poland's post advises that measures aimed at slowing the spread of COVID-19 are still in force in Poland, and will continue to affect its services. International air traffic remains open, but operations are still limited to a few airlines at the international airport in Warsaw. Poland is accepting mail to a reduced number of destinations only: Australia, Austria, Belarus, Belgium, Bosnia and Herzegovia, Brazil, Bulgaria (Rep.), China (People's Rep.), Croatia, Cyprus, Czech Rep., Canada, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong (China), Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Korea (Rep.), Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, Moldova, North Macedonia, Norway, Portugal, Romania, Russian Federation, Serbia, Singapore, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Turkey, Ukraine, Uruguay, United Kingdom, and United States of America.

  • Japan - September 16, 2020

    Japan Post has resumed outbound international postal services for certain destinations. However, the acceptance of mail destined for many countries and territories remains suspended, in cases where the designated operators concerned are still not accepting inbound international postal items, or reduced or cancelled flights to and from Japan result in insufficient transport capacity. Japan Post regularly updates the list of countries and territories for which acceptance of mail is suspended.

  • Jamaica - September 16, 2020

    Jamaica Post advises that the government has extended the national curfew until Sept. 23, 2020, in order to mitigate the resurgence of the coronavirus (COVID-19) throughout Jamaica. As a result, revised working hours continue to apply across the entire postal network. This will continue to have an impact on sorting operations, mail delivery and the dispatch of mail vans, as well as the timely provision of EDI messaging updates and responses to online customer inquiries. The force majeure situation previously announced continues to apply, with an impact on quality of service for all types of mail, including inbound and outbound letter-post, parcel-post and EMS items.

  • Israel - September 16, 2020

    Israel's post advises that there is a country-wide lockdown until Oct. 11, 2020. During the lockdown, postal services will continue to function with restrictions, including closure of delivery points in shops, reduced working hours in post offices, and reduction of the workforce to minimize contact between people. Items normally requiring the addressee's signature upon delivery will be handed over without signature. All of these measures will affect the processing and delivery of all types of services, including outbound and inbound letter post, parcel post and EMS, with an impact on quality of service.

  • Hong Kong - September 16, 2020

    Hongkong Post advises that the measures taken to limit the spread of COVID-19 have been lifted and the force majeure situation previously announced is closed as of Sept. 15, 2020.

  • Honduras - September 16, 2020

    Honduras' post advises that it is still unable to admit international mail at any of the country's land and sea borders, or at Ramon Villeda Morales Airport in San Pedro Sula and Toncontin Airport in Tegucigalpa, in accordance with the government lockdown of the entire territory of Honduras until Sept. 20, 2020 (or a later date to be communicated in due course). It therefore asks countries that would usually send their mail to Honduras by air cargo or commercial flights not to do so for the time being; otherwise the mails will need to be stored in customs warehouses, generating significant extra costs. Consequently, modified operating hours will continue to apply across the postal network, with an impact on mail sorting, distribution and delivery, as well as timely provision of EDI messages and replies to online customer inquiries.

  • Ecuador - September 16, 2020

    The Ministry of Telecommunications and Information Society of Ecuador advises that it must carry out the necessary procedures for the official designation of a new entity responsible for operating international postal services, fulfilling the related obligations arising out of the Acts of the Union in Ecuador, and ensuring the provision of the universal postal service in that country until Nov. 6, 2020. In that regard, the fulfilment of the aforementioned obligations in Ecuador will be guaranteed by Empresa Pública Correos del Ecuador CDE E.P. until a new postal operator is designated in accordance with the Acts of the Union.

  • Malawi - September 14, 2020

    Malawi's post advises that it is now able to resume inbound and outbound international mail operations following the reopening of the airport and improvements in transport.

  • Honduras - September 14, 2020

    Honduras' post advises that due to the government lockdown extension, postal services will remain suspended across the entire postal supply chain until Sept. 13, 2020, or a later date to be communicated in due course (from admission of international mail at land and sea borders, and at Ramon Villeda Morales Airport in San Pedro Sula and Toncontin Airport in Tegucigalpa). It therefore asks countries that normally send their mail to Honduras by air cargo or commercial flights not to do so for the time being; otherwise the mail items will need to be stored in customs warehouses, generating significant extra costs. An exception may be made for humanitarian aid, which Honducor is able to process with the knowledge and prior authorization of the Honduran Government. Correos de Honduras is in the first phase of reopening, which includes opening dispatches and sorting and delivering items that were received before the government first declared the lockdown on March 16, 2020.

  • Bhutan - September 14, 2020

    Bhutan Post is now able to receive, dispatch and deliver domestic and international mail, due to the government lifting of the nationwide lockdown with the exception of in high-risk areas where movement is still restricted.

  • Spain - September 9, 2020

    Spain's post advises that as a result of improvements in transport capacity and the resumption of flights from and to Spain, the list of destinations for which it is able to accept mail has been further expanded. The post is now able to send mail (letter-post, parcel-post and EMS items) to the majority of countries with which routes are open. However, in the absence of transport links, Spain's post still cannot accept mail (letter-post, parcel-post and EMS items) for a number of destinations (countries and territories). The post does not accept letter-post or parcel-post items for destinations to which no transport capacity is available. Therefore, the force majeure situation previously declared remains in force. This will continue to have a major impact on operations and, consequently, Spain's post remains unable, until further notice, to guarantee quality of service for all types of inbound and outbound mail (letter-post, parcel-post and EMS items).

  • Philippines - September 9, 2020

    Philippines' post advises the government has extended until Sept. 30 community quarantines for various areas of the country.

  • Haiti - September 9, 2020

    Haiti's post advises that all normal postal operations have resumed as of July 1, 2020.

  • Peru - September 3, 2020

    Peru's post is gradually restoring normal activities. However, there are still significant delays in processing of incoming and outgoing international mail. A national state of emergency has been extended until Sept. 30. The previously declared force majeure situation remains in force and the post is still unable to guarantee service standards.

  • Botswana - September 3, 32020

    Botswana's post advises that the receipt and dispatch of inbound and outbound mail still cannot be guaranteed, owing to continued airport closures. BotswanaPost has established an alternative solution whereby inbound and outbound mail can be routed through South African Post Office, with transport by road to and from O.R. Tambo International Airport twice per week. Designated operators can therefore send mail to Botswana on cargo flights to O.R. Tambo International Airport via South African Post Office. BotswanaPost accepts inbound mail received via the above-mentioned system, and will carry out deliveries in accordance with the COVID-19 guidelines mandated by the government. However, owing to limited staff capacity as a result of measures such as social distancing, BotswanaPost is still unable to guarantee delivery standards. The force majeure situation previously announced therefore continues to apply until further notice.

  • Australia - September 3, 2020

    Australia Post advises that government-imposed restrictions in Melbourne due to COVID-19 have affected its operations for the state of Victoria. Because of a reduction in processing capacity, acceptance of inbound international letters and parcels at the Melbourne office of exchange is temporarily suspended. Express mail service items will continue to be accepted and processed. Australia Post requests that all inbound international letters and parcels be diverted to another office of exchange (Brisbane, Perth or Sydney) until the restrictions have been lifted.

  • Samoa - September 1, 2020

    Samoa Post advises that the government has extended the state of emergency until Sept. 27, 2020. There is one cargo flight per week to and from New Zealand. Consequently, Samoa Post can send outbound mail and receive inbound mail only once per week. Furthermore, all inbound mail is subject to a seven-day quarantine before being processed and delivered. Owing to these conditions, Samoa Post wishes to advise all partners and Union member countries that delays are to be expected.

  • Philippines - September 1, 2020

    Philippines' post advises that the government has extended until Aug. 31 a community quarantine within the Philippines, including the National Capital Region and areas in Luzon, Visayas and Mindanao islands.

  • Cayman Islands - September 1, 2020

    Cayman Islands Postal Service advises that the government has extended until Oct. 1 suspension of most passenger flights to reduce spread of the coronavirus. The post is unable to guarantee compliance with quality of service or delivery standards for any class of inbound or outbound mail. It is able to process inbound international mail transported as cargo by air or sea.

  • Spain - August 26, 2020

    Spain's post advises that it is able to accept mail from an expanded list of destinations due to improved transport capacity and resumption of flights. The post is now able to send mail to the majority of countries and territories for which routes are open. However, there are still a number of countries for which it cannot accept mail due to lack of transport capacity. Also, due to the evolving health crisis, acceptance of items for some destinations currently open could be suspended again. The force majeure situation remains in effect. This will continue to have a major impact on operations with the post unable, until further notice, to guarantee quality of service for all types of inbound and outbound mail and delivery standards.

  • Jamaica - August 26, 2020

    Jamaica Post advises it will curtail its operations due to a national curfew, effective Aug. 22 to Sept. 2. Work hours have been revised across the postal network, affecting sorting operations, mail delivery and other operations. The force majeure situation continues to apply, with an impact on quality of service for all types of mail, including inbound and outbound letters, parcels and express mail service items.

  • Israel - August 26, 2020

    Israel's post advises there are delays in the procession and delivery of all types of mail due to government measures to combat COVID-19, including temporary closures of certain areas and postal facilities. The post emphasizes the need for addressees' mobile phone numbers to be displayed on items so that customers can be contacted by text to improve the delivery process. Although some airlines have resumed flights to and from Israel, there still could be delays in mail processing due to cancellation and reduction of flights. Restrictions previously set out regarding service standards and application of force majeure remain in place.

  • Honduras - August 26, 2020

    Honduras' post advises its suspension of postal services is extended until Sept. 6 to comply with a government lockdown of the country. This affects admission of international mail. The post asks countries that normally send their mail to Honduras by air cargo or commercial flights not to do so for the time being. An exception may be made for humanitarian aid with prior authorization of the Honduran government.

  • Suriname - August 24, 2020

    Suriname's post has suspended a number of services until further notice due to a partial lockdown in response to COVID-19 and to protect its staff and customers. Mail can be dispatched to Suriname but processing and delivery will be delayed. Proof of delivery will not be provided for the time being.

  • Hong Kong - August 24, 2020

    Hongkong Post advises that special working arrangements for government employees are being extended until Aug. 23. The force majeure situation remains in place, affecting processing and delivery of all types of mail, with an impact on quality of service.

  • Bhutan - August 24, 2020

    Bhutan Post advises that due to the government-declared nationwide lockdown it is obliged to suspend its daily operations with regard to both domestic and international mail. This will have a direct impact on service quality for international inbound and outbound services, and severe delays are to be expected until the lockdown is lifted and normal transport capacity becomes available. Therefore, Bhutan Post has declared a situation of force majeure in relation to all international letter-post, parcel-post and EMS services.

  • Rwanda - August 18, 2020

    Rwanda's post, the National Postal Corporation (Iposita) advises that following the resumption of international flights with effect from Aug. 8, 2020, it is once again able to accept and send national and international mail. However, lockdown measures will continue to apply in the district of Rusizi until further notice.

  • Portugal - August 18, 2020

    CTT Correios de Portugal advises that a state of alert is in force throughout the country, with additional restrictions in some areas. Social distancing and hygiene measures are still in place, with partial teleworking whenever possible, and work schedule adjustments which have an impact on normal inbound and outbound processing. Inbound operational conditions remain difficult, especially at the Lisbon office of exchange. Road transportation is still in use under operational conditions adapted to the current situation. The unloading of bulky and palletized loads from trucks arriving at the Lisbon office of exchange may also be subject to delays. As regards outbound operations, international transport capacity is gradually improving, but it is still confined to certain airlines only, and flight schedules are limited. Therefore, CTT Correios de Portugal is unable to accept letter-post, parcel-post and EMS items for destinations for which there is no transport availability. The list of available destinations is updated continuously, and is available at www.ctt.pt/transversais/alertas-envios-internacionais.

  • Philippines - August 18, 2020

    PHLPost advises that the government has extended the community quarantine in the following areas: • The provinces of Bulacan, Cavite, Laguna, Metro Manila and Rizal on Luzon island have reverted to modified community quarantine from Aug. 4 to 18, 2020. • The province of Batangas on Luzon island, Cebu City, Lapu-lapu City and Mandaue City on Visayas island, and Zamboanga City on Mindanao island have been placed under general community quarantine until Aug. 15 2020. • The rest of Luzon island and Visayas and Mindanao islands have been placed under modified general community quarantine until Aug. 15, 2020. PHLPost is continuing to transition to the "new normal" in line with government advice and plans. All post offices remain open, while observing strict social distancing measures. Post offices in areas under modified enhanced community quarantine are conducting limited operations, with only domestic postal items being accepted, and deliveries limited to postal items containing vital communications, medicines and medical supplies, pension and loan cheques and perishable articles, along with express items. Other post offices are fully operational and can now accept and deliver domestic and international postal items. The international mail processing centres are still operating with a skeleton workforce, but are already processing and forwarding inbound international dispatches to domestic destinations. Delays may still be expected as transport of postal items is over land within the islands, with a combination of land and sea conveyance used between islands. Sea transport of outbound international dispatches is now back to normal, but outbound dispatches by air are subject to the availability of flights to destination countries. Designated operators may request the processing and delivery of postal items containing vital communications, medicines, medical supplies, perishable items, pension and loan cheques, etc. The use of e-mail to communicate such requests as well as customer service concerns is encouraged, as PHLPost customer service personnel are still working from home. The Global Customer Service system for Post-to-Post customer service remains operational.

  • New Zealand - August 18, 2020

    New Zealand Post advises that the government has moved the Auckland region to national COVID-19 Alert Level 3 from Wednesday, Aug. 12, 2020, provisionally until Aug. 14, 2020. The rest of New Zealand has moved to COVID-19 Alert Level 2 for the same period. New Zealand Post will continue domestic and international inbound/outbound operations. Given the current restrictions, New Zealand Post can no longer guarantee service delivery standards, notably letter-post, parcel-post and EMS items, and is invoking force majeure in respect of any such standards until further notice.

  • Nepal - August 18, 2020

    Nepal Post advises that the government has decided to maintain the suspension of incoming international flights until Aug. 31, 2020. Domestic and international flights and domestic public transport services will be resumed effective Sept. 1, 2020 (and not from the Aug. 17, 2020 date previously communicated).

  • Madagascar - August 18, 2020

    Paositra Malagasy advises that the government has extended the lockdown measures in the Analamanga region until Aug. 23, 2020. In Antananarivo, the Madagascan capital, travel is subject to restrictions and the use of public transport is not permitted, in order to limit person-to-person contact as far as possible. However, post office opening hours have returned to normal. Mail will therefore be delivered to post office boxes, but home deliveries may still be subject to delays. In view of the ongoing situation, Paositra Malagasy remains unable to guarantee quality of service for all categories of inbound and outbound mail (letter-post, parcel-post and EMS items), or to comply with standards for the delivery and export EMS items.

  • Japan - August 18, 2020

    Japan Post advises that following the disruption caused by the heavy rains and massive flooding, postal services have now resumed as normal. All international offices of exchange in Japan are once again operating without any backlogs.

  • Honduras - August 18, 2020

    Honduras' post advises that service across the postal supply chain remained suspended through Aug. 9 in accordance with a government lockdown. The post asks countries that normally send their mail to Honduras by air cargo or commercial flights not to do so for the time being. An exception may be made for humanitarian aid that is authorized by the Honduran government. The post is proceeding with the first phase of reopening and employees are gradually returning to work. Initially, the focus will be on opening dispatches received prior to March 16, and sorting and delivering those items.

  • Chad - August 18, 2020

    Chad's post advises the government has reopened the country's air borders following improvements in the public health situation. The post is again able to exchange postal items with other designated operators.

  • Cayman Islands - August 18, 2020

    The Cayman Islands Postal Service has extended the suspension of most international postal operations until Oct. 1, 2020 (subject to review), owing to government measures to reduce the spread of the coronavirus. During this period, designated operators are asked not to dispatch mail to the Cayman Islands, other than on cargo flights via Miami, as communicated May 1, 2020.

  • Capa Verde - August 18, 2020

    Correios de Cabo Verde advises that it has resumed normal operations following the government's announcement of the end of the lockdown. All conditions for the receipt and distribution of postal items have been stabilized and there are no longer any restrictions on the acceptance of postal items by Correios de Cabo Verde. Additionally, Correios de Cabo Verde is once again able to process outbound and inbound international mail sent to, from or via Portugal as a result of domestic flights operating as normal and essential international flights and sea connections having resumed to and from Portugal. Therefore, all designated operators can now send and receive parcels to and from Correios de Cabo Verde without restriction.

  • British Virgin Islands - August 18, 2020

    BVI Post advises that a curfew has been lifted but borders remain closed to passenger aircraft. The post can only receive mail arriving by cargo aircraft and surface transport. Furthermore, it cannot guarantee compliance with the quality of service and delivery standards for all classes of inbound and outbound mail until further notice.

  • Trinidad and Tobago - August 11, 2020

    Trinidad and Tobago Postal Corporation advises that the country's borders are currently closed to commercial air and sea traffic. Cargo flights are allowed to operate on a limited basis but postal service quality for international inbound and outbound services and service delivery standards cannot be guaranteed until further notice. The post is therefore declaring a situation of force majeure for all categories of inbound and outbound mail.

  • Seychelles - August 11, 2020

    Seychelles Postal Services advises that the international airport has reopened and flights are gradually resuming. Inbound mail is now being accepted. However, as flights may still be cancelled due to lack of demand, acceptance of all outbound postal items remains suspended until further notice. The situation of force majeure previously declared will continue to apply.

  • Mali - August 11, 2020

    Mali's post has resumed normal postal services as of Aug. 5.

  • Lebanon - August 11, 2020

    Lebanon's post advises that it is planning to resume postal services nationwide Aug. 10 and, where possible, create special delivery hubs in areas impacted by the massive explosion in Beirut. Postal operations had been suspended in the aftermath of the Aug. 4 blast.

  • Hong Kong - August 11, 2020

    Hongkong Post advises that special working arrangements for government employees are extended through Aug. 16. The force majeure situation previously announced remains in place, affecting processing and delivery of all types of mail with an impact on quality of service.

  • Honduras - August 11, 2020

    Honduras' post advises that service across the postal supply chain remained suspended through Aug. 9 in accordance with a government lockdown. The post asks countries that normally send their mail to Honduras by air cargo or commercial flights not to do so for the time being. An exception may be made for humanitarian aid that is authorized by the Honduran government. The post is proceeding with the first phase of reopening and employees are gradually returning to work. Initially, the focus will be on opening dispatches received prior to March 16, and sorting and delivering those items.

  • Colombia - August 11, 2020

    Colombia's post advises that the government has extended mandatory preventive isolation until Sept. 1. This will impact operations, including causing significant delays for all inbound and outbound mail. The post is unable to send mail to various countries due to a continuation of force majeure, cancellation of international flights, closure of borders and other measures.

  • Brazil - August 11, 2020

    Brazil's post advises that it is unable to send letters, parcels and express mail service items to various countries. The COVID-19 pandemic continues to have a major impact on its operations and quality of international inbound and outbound services. The situation of force majeure remains in place

  • Peru - August 6, 2020

    Peru's post advises that it is gradually resuming operations, including resumption of air and road transport services, in strict compliance with measures to prevent COVID-19. The situation of force majeure continues to apply. The government has extended a national state of emergency until Aug. 31 with social isolation mandatory in a number of areas where travel is authorized only for essential goods and services.

  • Hong Kong - August 6, 2020

    Hongkong Post advises that special working arrangements for government employees are extended until Aug. 9. The force majeure situation remains in place, affecting processing and delivery of all types of mail with an impact on quality of service.

  • Pakistan - August 3, 2020

    Pakistan's post advises that measures taken to prevent spread of COVID-19 will impact operations and, consequently, quality of service for all types of inbound mail. For this reason, service delivery standards cannot be guaranteed and a situation of force majeure has been declared until the situation returns to normal.

  • Lebanon - August 3, 2020

    Lebanon's post advises that the government has declared a lockdown July 30-Aug. 3 and Aug. 6-10. Beirut's airport will remain open to cargo and commercial flights and mail dispatches will continue. Post offices will remain open and distribution and processing networks will continue operating but at reduced capacity. The post will make every effort to process inbound and outbound mail but the situation will affect quality of service for all mail classes.

  • Honduras - August 3, 2020

    Honduras' post advises that its services remain suspended until Aug. 2 to comply with a government lockdown. The post asks countries that normally send their mail to Honduras by air cargo or commercial flights not to do so for the time being. An exception can be made for humanitarian aid authorized by the government.

  • Spain - July 29, 2020

    Spain's post advises that it is able to accept mail to additional destinations because of improvements in transport capacity and resumption of flights to and from Spain. The post is able to send mail to a majority of countries and territories, including the United States.

  • Hong Kong - July 29, 2020

    Hong Kong Post advises that special working arrangements for government employees are extended through Aug. 2. During this period a force majeure situation remains in place, affecting mail processing and delivery, with an impact on quality of service.

  • Vanuatu - July 27, 2020

    Vanuatu Post advises that the government has extended a state of emergency in response to the COVID-19 pandemic until Dec. 31. International borders remain closed but authorizations have been given for cargo flights to operate. However, postal service quality for international inbound and outbound services and service delivery standards can no longer be guaranteed until further notice.

  • Seychelles - July 27, 2020

    Seychelles Postal Services has suspended all outbound mail dispatches and is only able to receive a few mailbags on special chartered flights operating on an irregular basis. All scheduled international flights to and from the Seychelles have been suspended because of the COVID-19 pandemic. Items may also be delayed due to reduced transportation between islands. Seychelles Postal Services has declared a force majeure situation until further notice.

  • Honduras - July 27, 2020

    Honduras Post (Honducor) advises that its services remain suspended to comply with a government extended lockdown until July 26. The post asked countries that normally send their mail to Honduras by air cargo or commercial flights not to do so for the time being. An exception can be made for humanitarian aid that is authorized by the government.

  • Togo - July 21, 2020

    Togo's post advises that flights remain suspended and borders remain closed other than for transport of goods. It has restored some capacity to process mail sent on cargo flights. However, mail processing is likely to be delayed and postal items are delivered only over post office counters or to post office boxes. Mail processing and delivery times remain impacted. The post has limited transport capacity for outbound mail items due to suspension or cancellation of flights to most countries. Cargo flights operate irregularly and offer only limited capacity for postal items, leading to delays in processing and dispatch of outbound items. Therefore, processing standards cannot be guaranteed.

  • Malta - July 21, 2020

    MaltaPost advises that it has resumed collection of signatures on delivery for all mail requiring it. Confirmation of deliveries will be provided through event scans for products that allow tracking. Delays for both inbound and outbound mail remain, especially at the international mail processing center, due to cancellation of international flights. This disruption is expected to continue until airlines resume normal operations and sufficient transport capacity becomes available. Consequently, the post is still unable to guarantee quality of service and delivery standards for letters, parcels and express mail service items. The case of force majeure already invoked remains in force. Additionally, delays can occur in processing and delivery of all types of domestic and international items due to social distancing rules among staff and between staff and customers.

  • Maldives - July 21, 2020

    Maldives Post advises that processing of outbound mail is gradually returning to normal, following resumption of limited international flights. However, acceptance of international mail remains temporarily suspended for some countries due to lack of flights and lockdown situations in destination countries.

  • Indonesia - July 21, 2020

    Indonesia's post advises that operations have been partially restored, subject to COVID-19 social distancing measures. Due to insufficient international transport capacity, the post is accepting outbound international mail items for a limited number of destinations. The international mail processing center is handling incoming international dispatches. However, distribution to remote customs and delivery offices is still subject to delays. The post is still unable to guarantee quality of service and delivery standards and the case of force majeure already invoked remains in force. Signature on delivery remains suspended but tracked confirmation of deliveries will be provided through scans for products that allow tracking.

  • Hong Kong - July 21, 2020

    Hongkong Post has announced special arrangements for postal services through July 26 due to government measures aimed at reducing the risk of spread of COVID-19: During this period, all post offices will suspend service but limited mail delivery will be provided. These steps will affect processing and delivery of all types of services, including outbound and inbound mail, with an impact on quality of service.

  • Honduras - July 21, 2020

    Honduras' post advises that its services remained suspended to comply with a government-extended lockdown until July 19. The post asked countries that normally send their mail to Honduras by air cargo or commercial flights not to do so for the time being. An exception can be made for humanitarian aid that is authorized by the government.

  • French Polynesia - July 21, 2020

    French Polynesia's post has resumed all activities. Domestic flights are now operating as normal. Due to resumption of international flights to and from France, Canada and the United States, the post is again able to process outbound and inbound international mail sent to, from or via those countries.

  • Dominican Republic - July 21, 2020

    Dominican Republic's post advises a government lockdown has been lifted. Therefore, the post has ended the force majeure case for letters, parcels and express mail service items.

  • Djibouti - July 21, 2020

    Djibouti's post has resumed normal services with the reopening of air borders and commercial air traffic.

  • Colombia - July 21, 2020

    Colombia's post advises that the government has extended a mandatory preventive isolation period until August 1. However, the postal service is exempt from restrictions on movement and will continue to provide domestic and international services with some impacts. There will be significant delays for all inbound and outbound international mail. Due to the continuation of force majeure, cancellation of international flights, closure of borders and internal measures taken by countries and their designated operators, the post is unable to send mail to various member countries.

  • China - July 21, 2020

    China Post advises that several provinces in the middle and lower reaches of the Yangtze River are experiencing flooding resulting from heavy rains. There are disruptions in the collection, delivery and transportation of all inbound and outbound international mail to and from Jiangxi, Jiangsu, Guangxi, Anhui, Hubei, Hunan, Chongqing, Sichuan, Zhejiang and Guizhou provinces. Processing, transportation and delivery of inbound items to these provinces may be delayed. China Post is therefore declaring a situation of force majeure.

  • Madagascar - July 14, 2020

    Madagascar's post advises that the government has reinforced confinement measures for the region of Analamanga (Antananarivo) until July 20. Post offices in the capital are operating with a minimum level of service. Mail delivery is suspended until further notice. Express mail service items will continue to be delivered and post office box delivery will continue to be provided. However, the post is unable to guarantee quality of service for inbound and outbound mail or meet standards for express mail service items.

  • Japan - July 14, 2020

    Japan Post advises that its postal network has been severely affected by heavy rains and massive flooding. Some post offices have been closed. Some roads are inaccessible, which is delaying delivery of mail and parcels. Japan Post is making every effort to provide all international postal services, including express mail service and parcels, in spite of unavoidable delays. The affected areas are in the following postcode ranges: Nagano: 3800000-3999999, Gifu: 5000000-5099999, Shizuoka: 4100000-4399999, Aichi: 4400000-4989999, Nara: 6300000-6399999, Kyoto: 6000000-6299999, Osaka: 53000000-5999999, Hyogo: 6500000-6799999, Wakayama: 6400000-6499999, Ehime: 7900000-7999999,Yamaguchi: 7400000-7599999, Fukuoka: 8000000-8399999, 8710000-8710999, Saga: 8400000-8499999, Kumamoto: 8600000-8699999, Oita: 8700000-8799999, Nagasaki: 8500000-8599999, 8115000-8115999, 8170000-8179999, Kagoshima: 8900000-8999999.

  • Israel - July 14, 2020

    Israel Postal Company advises that due to new COVID-19 cases in Israel return to normal status has been suspended. Restrictions regarding addressee signatures and physical distancing between staff and customers remain in place and there is still a shortage of postal staff throughout the country. Delays may still occur in processing and delivery of all types of mail. All previously issued restrictions regarding addressee signature, service standards and application of force majeure remain in place.

  • Moldova - July 10, 2020

    Moldova's post has resumed outbound services to a number of countries in addition to those previously announced, which included the United States. Certain airlines have resumed regular flights to and from Moldova. Designated operators can resume outbound services to the country.

  • Jamaica - July 10, 2020

    Jamaica Post is able to send outbound dispatches to the United States and certain Caribbean, North American and South American destinations. Outbound mail restrictions remain in effect for all destinations in Africa, Asia, Europe and Oceania. Jamaica Post will resume outbound and transit services as soon as regular operations can be confirmed with postal administrations and transport capacity becomes available with partner airlines.

  • Grenada - July 10, 2020

    Grenada's post has resumed full business operations. It is now able to receive and send mail regionally and worldwide. However, some regional airports are still closed, which may affect mail delivery.

  • France - July 10, 2020

    La Poste advises that transitional measures designed to lift a state of sanitary emergency will begin July 11 (except for French Guiana and Mayotte). The government will be implementing various measures to combat spread of COVID-19. The post reports all activities are gradually resuming across its postal network (except French Guiana and Mayotte). Parcels up to 30 kg can now be processed, subject to the longest dimension not exceeding 1 m and/or the three dimensions combined not exceeding 1.5 m (i.e. L+W+H must be less than 1.50 m). All post offices will be open to the public during July and August. However, compliance with delivery standards and times still cannot be guaranteed and earlier restrictions to service standards will continue to apply. The processing and delivery of mail may still be subject to delays throughout the country and the situation of force majeure will remain in force until September 30.

  • Tunisia - July 7, 2020

    Tunisia's post has progressively resumed outbound service to destinations listed on http://www.poste.tn/dcpi.php. The post is accepting inbound mail originating from all countries, and is delivering it in accordance with government measures to limit spread of COVID-19. Guaranteed delivery deadlines and quality standards for all types of products remain suspended and the force majeure remains in force until services and flights have resumed as normal.

  • Peru - July 7, 2020

    Peru's post advises that it will be resuming limited operations effective July 1, 2020. Outbound mail (letter post, parcel post and EMS) will be resumed gradually depending on flight availability and cargo capacity. Although Peru's post has been authorized to resume its operations, the government has extended the national state of emergency until July 31, 2020, until which time the borders of Peru will remain closed and all international transport by road, air, sea and river will be suspended, with the exception of transport for humanitarian purposes. As such, all postal items will continue to be delivered in line with the guidelines set out by the Peruvian health authorities, but only in the capital, the Lima metropolitan, as transport to the rest of the country is no longer available. This could cause delivery delays for both inbound and outbound mail, and therefore, the situation of force majeure remains until further notice. Letter post, parcel post and registered EMS will be delivered, and with appropriate social distancing measures where a signature is necessary.

  • Montenegro - July 7, 2020

    Montenegro's post advises that there are no longer any restrictions on the acceptance or receipt and distribution of postal items.

  • Mongolia - July 7, 2020

    Mongolia's post advises that it is able to exchange outbound and inbound international airmail (letters, parcels and express mail service) through Tokyo, Seoul, Istanbul and Frankfurt.

  • Maldives - July 7, 2020

    Maldives Post advises that while operations have been partially restored, certain restrictions remain. Acceptance of international mail for any destination remains suspended due to suspension of flights. Customers should expect severe delays for all outbound airmail until sufficient transport capacity becomes available. Additionally, the international mail processing center is operating with a limited workforce. Consequently, quality of service and delivery standards cannot be guaranteed and the case of force majeure remains in force. The disruption is expected to continue until the epidemic is over. Signature on delivery remains suspended, however, tracked confirmation of deliveries will be provided via the usual tracking event scans for products that allow tracking.

  • Jamaica - July 7, 2020

    Jamaica Post advises that operations are partially restored. However, normal delivery standards remain suspended, including for express mail service items.

  • Honduras - July 7, 2020

    Honducor advises that the first stage of the smart resumption of normal activities was cancelled owing to the rapid spread of the virus in zone 3, as a result of which all postal activities were once again suspended. Postal service across the entire postal supply chain remains suspended in accordance with the extended government lockdown of the entire territory of Honduras until July 12, 2020, or a later date to be communicated in due course (from admission of international mail at land and sea borders, and at Ramon Villeda Morales Airport in San Pedro Sula and Toncontin Airport in Tegucigalpa). It therefore asks countries that normally send their mail to Honduras by air cargo or commercial flights not to do so for the time being; otherwise the mail pieces will need to be stored in customs warehouses, generating significant extra costs. An exception may be made for humanitarian aid, which Honducor is able to process with the knowledge and prior authorization of the Honduran Government.

  • Ghana - July 7, 2020

    Ghana Post advises that following the easing of the partial lockdown and reopening of airports and borders by the government, it has resumed operations and is again able to receive letter-post, parcel-post and EMS items via cargo flights.

  • El Salvador - July 7, 2020

    El Salvador's post advises that while postal services have partially resumed, it is operating with a reduced workforce and on a unique schedule due to public transport restrictions. Inbound and outbound commercial flights remain suspended. Postal cargo received from cargo flights is transferred to the international mail processing center on alternate days. All international departure services are suspended until normal commercial flight operations have resumed.

  • Thailand - July 1, 2020

    Thailand Post advises that the government has begun lifting restrictions due to COVID-19 and the situation is gradually returning to normal. Thailand Post is now able to send mail to many destinations but delays are to be expected. The list of available outbound destinations can be found at www.thailandpost.co.th//un/article_detail/article/11/17151. The post is accepting inbound mail as usual and making deliveries in compliance with government-mandated measures to prevent spread of the coronavirus. However, impacts to transit services remain.

  • Spain - July 1, 2020

    Spain's post advises that until sufficient transport capacity becomes available, it is unable to accept letters, parcels and express mail service items destined for all countries. This continues to have a major impact on operations and the post remains unable to guarantee quality of service for all types of inbound and outbound mail. The previously declared force majeure remains in place until further notice. However, the post is able to resume sending mail to a number of destinations, including the United States.

  • Nepal - July 1, 2020

    Nepal Post advises that the government has extended a partial nationwide lockdown, including suspension of incoming international flights, until July 22. As previously announced, some domestic postal services resumed June 15. The measures implemented to combat the COVID-19 pandemic have had an impact on collection, transmission and delivery of mail, and on postal services in general.

  • Maldives - July 1, 2020

    Maldives Post advises that the government has extended a lockdown of the Malé region until July 4. International flights to and from the Maldives will be limited until July 15. Access to postal outlets remains subject to restrictions and measures to minimize personal contact remain in force.

  • Lebanon - July 1, 2020

    Lebanon's post advises that Beirut's airport will be opened to commercial passenger flights, with reduced capacity, effective July 1. Mail dispatches can be sent to the country using available commercial flights or air cargo freighters. In addition, the post has resumed acceptance of international mail destined for 52 countries and territories, and is making every effort to do likewise for mail destined for other countries and territories as soon as possible.

  • Japan - July 1, 2020

    Japan Post advises that it is resuming acceptance of outbound international mail for a number of counties and territories in limited service categories effective July 1. It has modified the list of countries and territories for which acceptance of mail is temporarily suspended. Further details are provided on the Japan Post website under "Notifications on international mail" at https://www.post.japanpost.jp/index_en.html. Japan Post is making every effort to resume acceptance of international mail for more countries and territories as soon as possible.

  • Italy - July 1, 2020

    Italy's post advises that as part of government measures aimed at preventing money laundering, a number of limitations in the use of cash are to be gradually introduced in the country and concern postal services, specifically, customs duties and cash-on-delivery service for both letters and parcels. Effective July 1, the maximum amount able to be transferred in cash between two parties is being reduced from 2,999 to 1,999 EUR.

  • Poland - June 30, 2020

    Poland's post advises that updated measures aimed at slowing spread of COVID-19 have been implemented in the country. These steps will continue to affect services and impact procedures for collecting signatures for registered mail, insured parcels and other items. These measures and administrative or other decisions that may exclude particular areas from mail delivery will affect operations and service quality. In addition, international air traffic is open but operations are limited to several airlines at the international airport in Warsaw. Poland is accepting mail for the United States and a number of other countries.

  • India - June 30, 2020

    India Post advises that the lockdown resulting from the COVID-19 crisis has been extended, but with certain relaxations. The availability of the air, rail and road network remains limited. However, a few cargo and evacuation flights are operating and are being used to dispatch outbound EMS items and tracked small packets to certain countries. India Post continues to accept inbound international mail items. However, owing to limited domestic transport capacity, it still cannot guarantee to meet declared or otherwise agreed service delivery standards (including delivery time and other quality parameters).

  • Albania - June 30, 2020

    Albanian Post advises that the government state of emergency has ended but measures aimed at minimizing spread of COVID-19 continue. Due to resumption of flights to and from the country, Albanian Post's operations are returning to normal. However, transport capacity remains variable and the list of destination countries is fluid and liable to change from day to day. The post is unable to transport mail and parcels to a select group of countries and it will not accept postal items destined for these countries until sufficient transport capacity becomes available. The force majeure situation remains in place, however, Albanian Post is working to meet delivery standards.

  • Philippines - June 24, 2020

    Philippines' post advises that its central headquarters in Manila will be closed until June 25 for disinfection as a precautionary measure to prevent possible spread of COVID-19 among staff. However, international mail processing centers for letters, parcels and express mail dispatches have now resumed operations.

  • Moldova - June 24, 2020

    Moldova's post advises that all postal services have resumed and it is now able to process and deliver inbound and outbound mail. This includes outbound services to the United States.

  • Maldives - June 24, 2020

    Maldives Post advises the government has extended a lockdown of the Male region until June 30. Access to postal outlets is restricted and measures to minimize human contact remain in force.

  • Estonia - June 24, 2020

    Estonian Post advises the government ended a state of emergency May 17 and all postal services have resumed. All inbound items will be delivered as follows: delivery standards will be met as agreed, registered letters will be delivered to the addressee with collection of the addressee's signature, and all courier shipments requiring a signature will be delivered to the addressee and a photo taken of the address card signed by the addressee.

  • Lithuania - June 19, 2020

    Lithuania Post advises that the government has lifted the quarantine regime, however, measures to prevent the spread of COVID-19 may still result in staff shortages or temporary suspension of the work of some post offices. Lithuania Post will continue to provide services according to safety guidelines, but all letter-post, parcel-post and EMS items requiring signature on delivery will be delivered to the addressees directly, and addressee signatures will be collected (except in cases where the addressee is isolating). Operational conditions remain difficult (with cancellation of international flights, etc.), and this may also cause delays. Accordingly, the usual service delivery standards still cannot be guaranteed, and the force majeure situation remains in force.

  • Indonesia - June 19, 2020

    Indonesia's post advises that the Jakarta office of exchange (IDKTC) has resumed its operational activities as June 18, 2020.

  • Honduras - June 19, 2020

    Honducor advises that postal service across the entire postal supply chain remain suspended in accordance with the government lockdown of the entire territory of Honduras until June 28, 2020, or a later date to be communicated in due course (from admission of international mail at land and sea borders, and at Ramon Villeda Morales Airport in San Pedro Sula and Toncontin Airport in Tegucigalpa). It therefore asks countries that normally send their mail to Honduras by air cargo or commercial flights not to do so for the time being; otherwise the mails will need to be stored in customs warehouses, generating significant extra costs. An exception may be made for humanitarian aid, which Honducor is able to process with the knowledge and prior authorization of the Honduran Government. In addition, Correos de Honduras is one of the government corporations engaged in restarting the national economy. The smart resumption of normal activities began on June 8, 2020, with the reopening of the Toncontin main exchange office (HNTGUA). It is opening and sorting dispatches received up until the week of March 9 to 15, 2020, and making the items available for collection at the office to addressees who are permitted to go out on that day (based on the last digit of their identity card).

  • United Kingdom - June 17, 2020

    Royal Mail Group (including Royal Mail and Parcelforce Worldwide), advises that Saturday deliveries of untracked letters and small packets have resumed as of June 13, 2020.

  • United Arab Emirates - June 17, 2020

    Emirates Post advises that it has now resumed providing all mail services.

  • Papua New Guinea - June 17, 2020

    Papua New Guinea's post advises that the government has lifted the state of emergency effective June 16, 2020. All mail services have resumed as normal, although deliveries may still be delayed. Additionally, only two international flights are currently operating, to and from Australia and Singapore.

  • Nepal - June 17, 2020

    Nepal Post advises that domestic postal services will partially resume effective June 15, 2020, in accordance with the government partially lifting the national lockdown. However, all incoming international flights remain suspended until July 5, 2020. The measures implemented to combat the global COVID-19 pandemic have had an impact on the collection, transmission and delivery of mails and postal services.

  • Maldives - June 17, 2020

    Maldives Post advises the government has extended a lockdown of the Malé region until June 13 and suspension of international flights until June 30. The post is not accepting international mail items for any destination until the situation returns to normal. Severe delays for all outbound airmail are to be expected. The international mail processing center is operating with a skeleton workforce to process incoming international dispatches. Therefore, Maldives Post is still unable to guarantee quality of service and delivery standards and the case of force majeure already invoked remains in force. The disruption is expected to continue until the epidemic is over. Additionally, access to postal outlets remains subject to restrictions, and measures to minimize human contact remain in force.

  • Indonesia - June 17, 2020

    Indonesia's post advises that the Jakarta office of exchange (IDKTC) will be temporarily closed from June 15 - June 17, 2020 as a result of an employee testing positive for COVID-19. All necessary steps are being taken to prevent the spread of the virus in this facility, however, the closure will lead to delays in the processing and delivery of inbound items, response to inquiries, RESDES messages and customs processes.

  • Spain - June 12, 2020

    Spain's post advises that the government has extended a state of alert until June 21. This will continue to have a major impact on postal operations and the post remains unable to guarantee quality of service for all types of inbound and outbound mail as well as compliance with delivery standards for items requiring signature.

  • Samoa - June 12, 2020

    Samoa Post advises that the government has extended a state of emergency until July 2. There is currently one cargo flight to and from New Zealand per week, and Samoa Post is now sending outbound mail to New Zealand only. Outbound mail to all other countries is still suspended until further notice. Samoa Post is also able to deliver any inbound mail with minimal delays.

  • Latvia - June 12, 2020

    Latvia's post advises that the government lifted a state of emergency effective June 10. Some of the restrictions that were in place to prevent spread of COVID-19 have been relaxed and the situation is gradually returning to normal. However, for international mail, due to cancellation of flights, processing of postal items may still be subject to significant delays. The post is continuing to accept outbound postal items destined for all countries and is sending them via alternative routes as required. Restrictions set out in previous alerts continue to apply, and the force majeure situation remains in force.

  • Honduras - June 12, 2020

    Honduras' post has extended the suspension of all postal services until June 14 as part of an extended government lockdown. It asks countries that normally send their mail to Honduras by air cargo or commercial flights not to do so for the time being. An exception may be made for humanitarian aid if authorized by the government.

  • Costa Rica - June 12, 2020

    Costa Rica's post advises that a small quantity of incoming mail on cargo flights is being processed and distributed normally. However, absence of any passenger flights is affecting admission of letters, parcels and express mail service items. When delivering items with a signature requirement, postal employees will check the identity document of the person taking receipt and record their name and ID number on a delivery list or electronic device.

  • Colombia - June 12, 2020

    Colombia's post advises that the government has extended an isolation period until July 1. However, as an essential service, the post is currently exempt from restrictions and will continue to provide domestic and international services. Previously communicated measures affecting operations will remain in place and continue to cause significant delays to all inbound and outbound international mail. Due to continuation of force majeure, cancellation of international flights, closure of borders and internal measures taken by other countries and their designated operators, the post is currently unable to send mail to various countries.

  • Suriname - June 10, 2020

    Suriname's post advises that it has suspended all services across the entire postal chain until further notice. All designated operators are advised not to send mail to Suriname for the time being. Otherwise, the mail will need to be stored in customs warehouses, generating significant extra cost.

  • Philippines - June 10, 2020

    Philippines' post advises that two of its international mail processing centers are suspending operations through June 8.

  • Panama - June 10, 2020

    Panama's post advises it is currently unable to send or receive any category of mail to or from any country due to suspension of airline transport operations as part of measures to limit spread of COVID-19. There will be delays in the arrival of mail to Panama and, accordingly, delays in its delivery to recipients. Therefore, a situation of force majeure is declared and will no longer accept outbound or inbound mail, or mail for transit to other destinations, until such time as airlines resume normal service.

  • Mauritius - June 10, 2020

    Mauritius Post advises that the government imposed curfew was lifted May 30. All postal activities are operational. However, due to cancellation and suspension of flights, inbound and outbound mail will remain subject to delays. Mauritius Post is unable to send mail to a number of countries with the exception of France. Therefore, the force majeure situation is being extended until further notice.

  • Liechtenstein - June 10, 2020

    Liechtenstein's post advises that postal services have resumed as normal.

  • Kuwait - June 10, 2020

    Kuwait Post advises that all postal services will return to normal effective June, 21 2020.

  • Iraq - June 10, 2020

    Iraqi Post is resuming postal operations and will accept inbound mail effective June 15, 2020, onwards.

  • France - June 10, 2020

    La Poste advises that government restrictions to reduce spread of COVID-19 remain in effect until July 10. The post is making every effort to ensure delivery of letters and resume delivery of priority items, parcels, daily newspapers and registered letters, as well as collections from post boxes. Due to staffing impacts, there may be processing and delivery delays throughout the country. La Poste asks that the sending of heavy and bulky parcels continue to be limited as far as possible until the situation returns to normal. This applies to parcels exceeding 20 kg in weight and whose longest dimension exceeds 1 m and/or whose three dimensions combined exceed 1.5 m (i.e. L+W+H must be less than 1.50 m). Accordingly, restrictions previously set out regarding service standards continue to apply and the situation of force majeure remains in force.

  • Czech Republic - June 10, 2020

    Czech Republic's post advises that acceptance of mail for some countries remains temporarily suspended due to the transport situation and continuing lockdown in destination countries. Due to cancellation and postponement of flights, processing of outbound items may be subject to significant delays. In addition, because of social distancing rules, delays may occur in processing and delivery of all types inbound and domestic mail items. Previously communicated restrictions regarding service standards and application of force majeure remain in place.

  • Azerbaijan - June 10, 2020

    Azerbaijan's post advises all international and domestic passenger flights are suspended until June 15. Due to the lack of transport capacity, the post has declared a situation of force majeure since March 29, 2020. The post is still sending outbound mail to a limited number of countries, including the United States. It also continues to receive inbound and transit mail via air cargo, charter flights and other means, and is delivering inbound mail as usual.

  • Tonga - June 8, 2020

    Tonga Post advises the government has allowed one flight per week from New Zealand for the past month. Tonga Post is able to receive and send mail via this flight, but delays are still to be expected. Precautionary measures are still in place for incoming mail and service delivery standards cannot be guaranteed.

  • Myanmar - June 8, 2020

    Myanmar Post advises the suspension of all passenger flights to and from Yangon International Airport has been extended until June 15. Consequently, restrictions regarding processing of international outbound and inbound items, including delivery, remain in place.

  • Mauritius - June 8, 2020

    Mauritius Post advises the government curfew due to COVID-19 was lifted May 30. All postal activities are operational but the government's health directives are being strictly observed. Due to cancellation and suspension of flights, outbound mail will remain subject to delays. Mauritius Post is currently unable to send mail to a number of countries. Therefore, the force majeure situation is being extended until further notice.

  • Maldives - June 8, 2020

    Maldives Post advises the government has extended a lockdown of the Malé region until June 13 and suspension of international flights until June 30. The post is not accepting international mail items for any destination until the situation returns to normal. Severe delays for all outbound airmail are to be expected. The international mail processing center is operating with a skeleton workforce to process incoming international dispatches. Therefore, Maldives Post is still unable to guarantee quality of service and delivery standards and the case of force majeure already invoked remains in force. The disruption is expected to continue until the epidemic is over. Additionally, access to postal outlets remains subject to restrictions, and measures to minimize human contact remain in force.

  • Nepal - June 4, 2020

    Nepal Post advises the government has further extended a lockdown until June 14. This, together with suspension of all incoming international flights until June 30, is affecting all postal operations.

  • Israel - June 4, 2020

    Israel Postal Company advises some of the restrictions in place to prevent spread of COVID-19 have been lifted and the situation is returning to normal. Due to flight delays and cancellations, processing of outbound mail items may be subject to significant delays. Previously communicated restrictions on inbound and domestic mail regarding addressee signature, service standards and application of force majeure remain in place and may cause delays in the treatment and delivery of all types of mail.

  • Honduras - June 4, 2020

    Honduras' post advises all postal services remain suspended in compliance with a government lockdown until June 7. It asks countries that normally send their mail to Honduras by air cargo or commercial flights not to do so for the time being. An exception can be made for humanitarian aid that is authorized by the government.

  • Burkina Faso - June 4, 2020

    Burkina Faso's post advises that due to government measures to combat spread of COVID-19 and declaration of a case of force majeure, there are delays in mail processing and delivery, which will affect quality of service.

  • Spain - June 2, 2020

    Spain's post advises the government has extended a state of alert until June 7 and the previously declared force majeure remains in effect. Consequently, until further notice, the post remains unable to guarantee quality of service for all types of inbound and outbound mail and compliance with delivery standards for items requiring signature. Because of improved international transport capacity and acceptance, the post is able to send mail to a number of countries, including the United States. The post is working on a plan to gradually resume normal operations over the coming weeks.

  • Slovenia - June 2, 2020

    Slovenia's post advises that postal services are now returning to normal. Outbound mail will resume gradually, depending on availability of flights and transport capacity. All postal items will continue to be delivered in line with national health guidelines. The post will end the situation of force majeure on June 1.

  • Peru - June 2, 2020

    Peru's post advises that all postal operations remain suspended in accordance with the government's extension of a state of emergency until further notice.

  • Moldova - June 2, 2020

    Moldova's post advises it is now able to process and deliver inbound mail. A public health emergency is in effect until June 30 and Chisinau International Airport remains closed for regular commercial flights. However, charter flights are operating to various European destinations. The post also has options for surface transport.

  • India - June 2, 2020

    India Post advises a lockdown due to COVID-19 has been extended until May 31. Limited domestic mail exchanges continue in order to provide essential services. However, with the availability of certain cargo and evacuation flights, outbound express mail and international tracked packet services have resumed. All offices of exchange and airmail units are functional; however India Post cannot guarantee service delivery.

  • Hong Kong - June 2, 2020

    Hongkong Post has temporarily suspended the advice of delivery service for incoming mail items, in order to avoid human interaction in obtaining a signature.

  • Honduras - June 2, 2020

    Honduras' post advises services are suspended until May 31 and asks countries that normally send their mail to Honduras by air cargo or commercial flights not to do so for the time being. An exception can be made for humanitarian aid with the knowledge and prior authorization of the Honduran government.

  • Curacao - June 2, 2020

    Curaçao's post, Cpost International N.V., advises that designated operators can once again dispatch letter-post, parcel-post and EMS items via available airlines. The airport is still closed for regular commercial flights, with the exception of KLM flights. All Cpost International personnel have resumed work and all retail counter services are available again, with the exception of proof of delivery (POD), which will not be provided until further notice. Signatures will no longer be requested for any deliveries, to minimize the spread of the novel coronavirus (COVID-19).

  • Cayman Islands - June 2, 2020

    Cayman Islands Postal Service advises the government has extended a suspension on international passenger flights until Sept. 1. While this suspension remains in place, the post will operate limited international services.

  • Botswana - June 2, 2020

    Botswana Post advises the government ended a national lockdown on May 20 and delivery post offices have reopened for full operations. The post is accepting inbound mail and delivering it in compliance with government-mandated measures to prevent spread of COVID-19. However, most partner airlines have not yet resumed conveyance of outbound international mail. Owing to limited capacity, BotswanaPost is still not able to guarantee delivery standards and the previously announced force majeure situation continues until further notice.

  • Honduras - May 21, 2020

    Honducor advises that it has suspended service across the entire supply chain, in accordance it the government lockdown of the entire territory of Honduras will until May 24, 2020 or a later date to be communicated in due course, (from admission of international mail at land and sea borders, and at Ramon Villeda Morales Airport in San Pedro Sula and Toncontin Airport in Tegucigalpa). It therefore asks countries that normally send their mail to Honduras by air cargo or commercial flights not to do so for the time being; otherwise the mails will need to be stored in customs warehouses, generating significant extra costs. An exception may be made for humanitarian aid, which Honducor is able to process with the knowledge and prior authorization of the Honduran Government.

  • Tajikistan - May 21, 2020

    Tajik Post advises that the government has implemented a series of measures, effective from until May 31,2020, to reduce the risk of the spread of the novel coronavirus (COVID-19). These measures include the cancellation of all international flights. As this results in a lack of transport capacity, Tajik Post has declared a situation of force majeure, with effect from March 20. 2020, and the shipment of all categories of outbound and transit mail is suspended until further notice. Nevertheless, Tajik Post asks all Union member countries to continue sending their mail dispatches to Tajikistan via air cargo and charter flights, or by any other means of transport that remains possible. Inbound mail to Tajikistan will continue to be delivered as usual.

  • French Polynesia - May 21, 2020

    French Polynesia's post has resumed all postal services following the full reversal of the lockdown initially implemented to limit the spread of COVID-19. Domestic flights are gradually being reintroduced and domestic maritime routes are operational for destinations that cannot yet be reached by air. As international airfreight flights with France have resumed on a weekly basis, it can now guarantee inbound and outbound international mail to and from France.

  • Djibouti - May 21, 2020

    Djibouti's post advises that the government provisionally plans to reopen airports and allow resumption of passenger flights effective Sept. 1. Specific cargo flights are designated for sending mail to the country. The post also is modifying mail delivery procedures. A signature is no longer required upon delivery and items normally requiring a signature will be delivered using methods that minimize direct contact. These measures are aimed at reducing spread of COVID-19 and protecting staff and customers.

  • Maldives - May 21, 2020

    Maldives Post is suspending the processing of all inbound and outbound mail in accordance with the extended government lockdown of the Malé region until May 28, 2020 (or a later date to be communicated in due course). International flights to and from the Maldives are suspended until May 31, 2020. Access to postal outlets is subject to restrictions, and steps have been taken to minimize human contact. Quality of service and delivery standards for all types of inbound and outbound mail fall under the already invoked case of force majeure.

  • Nepal - May 21, 2020

    Nepal Post advises that the government has further extended the lockdown until June 2, 2020. This, together with the suspension of all incoming international flights until May 31, 2020, is affecting all postal operations.

  • Belgium - May 18, 2020

    Belgium's designated operator, bpost, advises that it is now able to send letter-post and parcel-post items, effective May 12, 2020 onwards, to the following additional destinations: Brazil, Canada, China (People's Rep.), the Russian Federation and the United States of America. The full list of destination countries is liable to change every day and is available at news.bpost.be/en-corona. Currently, bpost cannot accept letter-post or parcel-post items for destinations to which there is no transport capacity. Owing to limited capacity, bpost is still not able to guarantee delivery standards. Under these circumstances, the force majeure situation previously announced continues

  • Botswana - May 18, 2020

    Botswana Postal Services (BotswanaPost), advises that the government lockdown has been extended until May 22, 2020. International flights remain suspended until May 22, 2020. These measures are having a significant impact on the collection, transmission and delivery of all postal products. BotswanaPost is hoping that it will be able to resume its services as of June 1, 2020.

  • Colombia - May 18, 2020

    Colombia's post advises that the government extended mandatory lockdown until May 25, 2020. As an essential service, however, the postal service is currently exempt from restrictions on movement, although this could change in the future. Additionally, they advise that the previously communicated measures affecting operations will remain in place, and will continue to cause significant delays to all inbound and outbound international letter-post, parcel- post and EMS items. Measures on operational and administrative teleworking and flexible working hours will also remain in place. Owing to the continuation of force majeure, the cancellation of international flights and the internal measures taken by countries and their designated operators, it is currently unable to send letter-post, parcel-post and EMS items to various member countries.

  • Estonia - May 18, 2020

    Estonian Post advises that since May 5, 2020, all inbound items are being delivered as follows: •Delivery standards are not yet fully adaptable, but are as normal as possible; •All courier shipments requiring a signature are delivered to the addressee (there is a photo of the address card signed by the addressee); •Registered letters containing documents are delivered without a required signature to the recipient's postal box; •All registered small packets are available via pick up points.

  • Mauritius - May 18, 2020

    Mauritius Post advises that all postal services will resume in accordance with the gradual lifting of the government mandated curfew, from May 15, 2020 onwards. The acceptance of outbound mail items (letter post, parcel post and EMS) will no longer be subject to restrictions, but their dispatch to overseas destinations will depend on the availability of flights. Delivery of all postal items will be strictly in line with the national health guidelines laid down by the government. Registered letter-post, parcel-post and EMS items will be delivered against signature, with social distancing measures applied. However, as quality of service, including delivery times, still cannot be fully guaranteed, Mauritius Post is continuing to invoke force majeure until June 1, 2020.

  • Mongolia - May 18, 2020

    Mongol Post advises that the suspension of all international flights to and from Ulaanbaatar is still ongoing. However, MIAT Mongolian Airlines is currently operating weekly cargo flights between Ulaanbaatar and Seoul, Korea (Rep.). Mongol Post therefore requests that partner postal operators send their letter-post, parcel-post and EMS items for Mongolia via Seoul. Mongol Post is operating normally and is ready to deliver all types of mail with minimal delay.

  • Turkmenistan - May 18, 2020

    Turkmenpost, advises that the government has introduced a series of measures, initiated on January 29, 2020, until further notice, in order to reduce the risk of the spread of the novel coronavirus (COVID-19). Owing to a lack of transport capacity following the cancellation of all international flights, Turkmenpost declared a situation of force majeure with effect from March 18, 2020, and suspended all categories of inbound, outbound and transit mail until further notice.

  • Chile - May 18, 2020

    Chile's post, CorreosChile, will resume the dispatch of outbound international mail (letters, small packages, parcels and EMS) to the following destinations: Austria, Belgium, China, Czech Rep., Finland, France, Germany, Greece, Hong Kong (China), Israel, Italy, Japan, Norway, Poland, Portugal and Spain. CorreosChile is currently accepting inbound international mail (letters, small packages, parcels and EMS) while maintaining the situation of force majeure declared, which could still cause delays in delivery times for all inbound and outbound mail.

  • New Caledonia - May 18, 2020

    New Caledonia's post advises that effective May 14, 2020, the acceptance of inbound mail (letter-post, parcel-post and EMS items) will no longer be subject to restrictions. Additionally, the sending of outbound mail (letter-post, parcel-post and EMS items) will resume gradually, according to the transit capacity of the relevant offices of exchange.

  • Romania - May 18, 2020

    Romania's post, Poșta Română, advises that the state of emergency in Romania is being replaced by a state of alert effective May 15, 2020. Therefore, the situation of force majeure previously declared is being extended until further notice and service delivery standards (including delivery times, and other quality parameters) no longer be guaranteed. The provisions of earlier alerts remain in force.

  • Samoa - May 18, 2020

    Samoa Post advises that all postal services remain suspended until further notice. Additionally the Samoan Government has extended the state of emergency until June 2, 2020.

  • Lebanon - May 18, 2020

    Lebanon's post advises that it will close its entire postal network for a four-day period beginning the evening of May 13 as the government reinstates a lockdown in response to increasing COVID-19 cases. The post says mail dispatches to Lebanon via air cargo freighters can continue.

  • Spain - May 18, 2020

    Spain's post advises that the government has extended a state of alert until May 24 to reduce risk of spread of COVID-19. This will continue to have a major impact on operations. Consequently, until further notice, the post remains unable to guarantee quality of service for all types of inbound and outbound mail and compliance with delivery standards for items requiring signature. Due to increased use of road transportation and operational conditions imposed by the COVID-19 crisis, there could be delays unloading trucks arriving at the Madrid-Barajas office of exchange. The post is working on plans to gradually resume normal operations over the coming weeks.

  • Sri Lanka - May 18, 2020

    Sri Lanka's post advises that it is now able to process and deliver all inbound international mail, although measures aimed at preventing spread of COVID-19 will continue to limit services provided. Delivery will follow national health guidelines and the usual delivery standards for letters, parcels and express mail service items cannot be guaranteed. The force majeure situation previously declared remains unchanged until further notice. The government has partially relaxed the suspension of international flight operations and the post is now accepting mail for destinations to which flights are available.

  • Peru - May 13, 2020

    Peru's post advises all postal operations remain suspended until May 24 in accordance with the government's extension of a state of emergency to limit spread of COVID-19.

  • Nepal - May 13, 2020

    Nepal Post advises the government has extended a lockdown until May 18. This, together with suspension of all incoming international flights (extended until May 31), is affecting mail collection, processing and delivery.

  • Latvia - May 13, 2020

    Latvia's post advises the government has extended a state of emergency until June 9 (subject to review). Therefore, the situation of force majeure previously declared as well as all earlier announcements including suspension of service delivery standard guarantees and notice of delays remain in effect until further notice. The post continues to operate, accepting postal items destined for all countries and sending them via alternative routes.

  • Grenada - May 13, 2020

    Grenada's post advises a curfew is gradually being lifted. Until further notice, the post will operate on Mondays, Wednesdays and Fridays. While the airport remains closed to passengers, it is still able to receive letter and parcel dispatches via cargo flights.

  • France - May 13, 2020

    La Poste advises the government has extended until July 10 a state of emergency and travel restrictions to limit spread of COVID-19. La Poste will gradually resume six-day delivery for priority mail, parcels, daily newspapers and registered letters, as well as collections from post boxes. However, lockdown restrictions will remain in place for certain categories of La Poste staff and certain regions, which could cause delays in processing and delivery. There is no guarantee of meeting normal delivery deadlines. La Poste requests that customers avoid sending large or heavy parcels exceeding 15 kg or larger than 1 m in their greatest dimension and/or having combined dimensions of 1.5 m (l+w+h>150 cm) until the situation returns to normal.

  • Zimbabwe - May 11, 2020

    Zimbabwe Posts advises that post office opening hours have been adjusted as the government eases lockdown restrictions effective until May 17. The post is still unable to guarantee and maintain service quality for all mail until partner airlines resume conveyance of outbound international mail.

  • United Kingdom - May 11, 2020

    Royal Mail Group will suspend Saturday deliveries of untracked letters and small packets effective May 9 due to significant impacts to staff resulting from government measures to stop the spread of COVID-19. These items will continue to be delivered Monday through Friday as normal. Saturday deliveries will be maintained for the majority of tracked parcel services. Royal Mail will maintain Saturday collections from businesses, post offices and post boxes as normal. Royal Mail continues to receive inbound dispatches and to send outbound dispatches for all products.

  • Sri Lanka - May 11, 2020

    Sri Lanka's post advises that outbound international mail operations are suspended until further notice. As a result of an extended government curfew, limited workforce and continued flight restrictions, all inbound mail operations will be subject to delays.

  • Liechtenstein - May 11, 2020

    Liechtenstein's post advises that effective May 11, registered letters and parcels will no longer be delivered in the mailbox without acknowledgement of receipt by the addressee. Customers will decide whether to sign or have the deliverer sign.

  • Honduras - May 6, 2020

    Honducor advises that it has extended until May 17, 2020, its suspension of services across the postal supply chain, including admission of international mail at land, air and sea borders, to comply with a government lockdown. It therefore asks countries that normally send their mail to Honduras by air cargo or commercial flights not to do so for the time being; otherwise the mails will need to be stored in customs warehouses, generating significant extra costs. An exception may be made for humanitarian aid, which Honducor is able to process with the knowledge and prior authorization of the Honduran Government. Service delivery standards cannot be guaranteed and a situation of force majeure has been declared until conditions return to normal.

  • India - May 6, 2020

    India Post advises that the previously announced lockdown resulting from the COVID-19 crisis has been extended until May 17, 2020. International mail exchanges remain suspended. However, the post will send essential goods and medicines for delivery at foreign destinations on a case-by-case basis where cargo flights are available and where the designated operator of the destination country agrees to accept and deliver the shipments. The booking of essential goods/medicines for regular dispatches by EMS is available on a regular basis for Australia, China (People's Rep.), Indonesia, Japan, Korea (Rep.), Malaysia, Philippines, Singapore, Sri Lanka and Thailand as certain cargo flight connections are available. The list of countries will be revised according to the availability of airlines. International passenger flight operations are suspended but cargo flights are operational. All offices of exchange and airmail units are operating but with limited staff. Domestic mail exchanges are continuing as an essential service, and vital goods and medicines are being delivered under strict government regulations. India Post cannot guarantee service delivery standards.

  • Montenegro - May 6, 2020

    Montenegro Post advises it is now able to exchange postal items as normal. All restrictions and suspensions regarding the acceptance of inbound postal items by Montenegro therefore no longer apply.

  • Rwanda - May 6, 2020

    Rwanda's post, the National Postal Corporation (Iposita), advises that the government has begun to relax the measures taken to combat COVID-19, however, it is still not accepting outbound international items. Passenger flights to and from Rwanda remain suspended;; only cargo flights are currently authorized. Iposita is receiving limited quantities of international mails on these flights. Items sent to the capital are being processed, but those for other parts of the country will not be forwarded to their final destination until the lockdown has been fully ended.

  • Maldives - May 6, 2020

    Maldives Post advises that its suspension of all inbound and outbound mail is extended until May 14 in accordance with government measures adopted as a precaution against spread of COVID-19. International flights to and from the Maldives remain suspended until May 31. Access to postal outlets is subject to restrictions and steps have been taken to minimize human contact. Quality of service and delivery standards for all types of inbound and outbound mail fall under the already invoked case of force majeure.

  • Mauritius - May 6, 2020

    Mauritius Post advises that the government has extended a curfew until June 1 to limit spread of COVID-19. The post is unable to meet its contractual obligations, particularly with regard to acceptance and delivery of all types of mail and the situation of force majeure declared previously is extended until June 1.

  • Philippines - May 6, 2020

    Philippines' post advises that the government has extended until May 15 community quarantines in Metro Manila and the rest of the Luzon islands and in areas of the Visayas and Mindanao islands. The post is providing limited services in order to deliver checks, medical supplies and other essential services. The international mail processing centers are operating with limited staff. Incoming items will only be processed and forwarded to delivery post offices once the community quarantine in Metro Manila is lifted and/or an exemption granted to the post is extended. Outbound international dispatches remain suspended until similar conditions are met.

  • Ukraine - May 6, 2020

    Ukraine's post advises that the previously announced country-wise state of emergency has been extended until May 11, 2020. As such, the measures previously announced continue to apply. Despite these circumstances, Ukraine's post is maintaining its operations (with all measures taken to protect the staff and customers), accepting postal items destined for all countries and sending them using alternative routes.

  • Cayman Islands - May 6, 2020

    The Cayman Islands Postal Service will resume limited postal operations, with operational changes in the processing of international mail. Effective May 6, 2020, it will be able to process inbound and outbound international mail using cargo space on Cayman Airways flight KX 2909 from Miami. Capacity is limited and designated operators are recommended t0 pre-book. Normal delivery times are unable to be guaranteed, and Cayman Island Postal Service will give priority to mail for essential services, vulnerable members of the community and the provision of personal protection equipment.

  • Iraq - May 6, 2020

    Iraqi Post advises it has suspended all outbound and inbound mail exchanges as a precaution against COVID-19. It will inform customers when the situation returns to normal.

  • Lebanon - May 6, 2020

    Lebanon's post advises the government has extended some COVID-19 prevention measures through June although confinement measures are gradually being lifted. Passenger flights out of Beirut Airport remain suspended until further notice. Designated operators are invited to use available cargo flights to send their mail dispatches to Lebanon.

  • New Caledonia - May 6, 2020

    New Caledonia's post advises it is no longer imposing any restrictions for inbound and outbound mail. However, there still are restrictions on air and sea transport that will have an impact on these postal shipments. Procedures for mail requiring signature on delivery have resumed as normal in most cases.

  • Slovakia - May 6, 2020

    Slovakia's post advises that collection of signature on delivery has resumed. Deliveries will not be made to customers who are quarantined. Items are delivered to an outdoor location if possible, and recipients are required to observe certain social distancing rules. Delivery staff will not deliver items to individual apartments. In addition, standard collection arrangements have resumed but with a longer collection period. Slovakia's post is able to send mail only to countries within the European Union (with a few exceptions) and to a number of other countries that include the United States.

  • Albania - April 30, 2020

    Albanian Post advises that the Government of Albania has extended the state of emergency until June 26, 2020. As a result, Albanian Post is declaring a situation of force majeure with regard to all letter-post and parcel-post items. Customers should expect delivery delays for all items destined to Albania. Furthermore, Albanian Post has ceased to accept EMS items within its network, and letter-post and parcel-post items will be accepted only for those destinations where transport capacity is available.

  • Peru - April 30, 2020

    Servicios Postales del Perú - SERPOST S.A, has advised that the suspension of all postal operations has been extended until May 10, 2020.

  • Nepal - April 30, 2020

    Nepal Post has advised that the suspension of all postal operations has been extended until May 15, 2020.

  • Poland - April 30, 2020

    Poczta Polska has advised that effective April 21, 2020 and until further notice, new procedures will be used for registered items and items that require a signature on delivery. Registered items that do not require proof of delivery will be placed in the recipient's mailbox. If the mailer refuses to sign for the items that would normally require a signature, the mail carrier will record the last four digits from the ID document, as well as the type of ID and the exact name of the receiver. The force majeure that was previously announced is still effective and mailers should continue to expect delays.

  • Italy - April 30, 2020

    Poste Italiane has advised that the Italian Government has extended the measures aimed at minimizing the spread of COVID-19 until further notice.This includes the suspension of signature service and service standards; limitations on the size and weight of parcels; and changes to the number of delivery attempts that will be made before a package is returned to sender.

  • Kuwait - April 30, 2020

    Kuwait Postal Sector has extended the suspension of all inbound and outbound letter-post, parcel-post and Express Mail Service (EMS) items until June 1, 2020. Therefore, the previously declared force majeure is extended until June 1, 2020.

  • Honduras - April 30, 2020

    Empresa de Correos de Honduras (Honducor) has advised that they are extending the suspension of mail services until May 3, 2020, or a later date to be communicated in due course.

  • British Virgin Islands - April 30, 2020

    BVI Post has advised that the Government of the Virgin Islands has suspended all inbound and outbound letter-post, parcel-post and Express Mail Service (EMS) items until further notice. As a result of this suspension, BVI Post is declaring a situation of force majeure.

  • Georgia - April 23, 2020

    Georgian Post has advised that the Government of Georgia has extended the measures aimed at reducing the spread of COVID-19 until May 22, 2020. The declaration of force majeure therefore remains in effect and unchanged. Customers should expect delays for inbound and outbound letter-post, parcel post and EMS items.

  • Australia - April 23, 2020

    Australia Post has advised that they are declaring a situation of force majeure for all inbound and outbound letter-post, parcel-post and Express Mail Service (EMS) items until further notice. Customers should expect delivery delays.

  • Spain - April 23, 2020

    Correos y Telégrafos has advised that the Spanish Government has extended the state of alert until May 10, 2020. As a result, major impacts on processing and distribution of all international mail should be expected until the situation returns to normal.

  • Honduras - April 23, 2020

    Empresa de Correos de Honduras (Honducor) has advised that they are extending the suspension of mail services until April 26, 2020, or a later date to be communicated in due course.

  • Portugal - April 21, 2020

    CTT Correios de Portugal has advised that the Portuguese Government has extended the measures aimed at combating the spread of COVID-19 until May 2, 2020. This includes changes for items that require signature on delivery and declaration of force majeure. Mailers should expect delivery delays.

  • Jordan - April 21, 2020

    Jordan Post Company has advised that, owing to measures taken to limit the spread of COVID-19, its ability to send outbound letter and parcel mail is currently limited to items for Turkey, Saudi Arabia, the United Arab Emirates and the United Kingdom only. Express Mail Service (EMS) is available internationally to all destinations other than India. Additionally, all items destined to Jordan are being sanitized, and no signatures are being required for letter-post, parcel-post or EMS items.

  • Rwanda - April 21, 2020

    The National Postal Corporation (Iposita) has advised that the suspension of all postal operations has been extended until April 30, 2020.

  • Maldives - April 21, 2020

    Maldives Post has advised that the suspension of all postal operations has been extended until May 3, 2020, or a later date to be communicated in due course.

  • France - April 21, 2020

    La Poste has advised that the French Government has extended the measures aimed at combating the spread of COVID-19 until May 11, 2020. As previously advised, La Poste has suspended the following services; signature on delivery, International Surface Airlift (ISAL), M-bags, returns, and International Business Reply Service (IBRS). Additionally, items weighing less than 33 lbs (15 kg) and with a maximum package size of 12.5 x 9.4 x 9.4 inches (32 cm x 24 cm x 24 cm) will be delivered by its commercial network. All other packages will be subject to delayed service.

  • Curaçao - April 21, 2020

    Cpost International N.V. has advised that the suspension of all postal operations has been extended until April 27, 2020.

  • Cayman Islands - April 21, 2020

    The Cayman Islands Postal Service has advised that the suspension of all postal operations has been extended until May 4, 2020.

  • United Arab Emirates - April 16, 2020

    Emirates Post has advised that it is carrying out contactless deliveries during the COVID-19 pandemic. Deliveries to the addressee's home require the courier to confirm the recipient's name by asking to see ID, recording name and releasing item to recipient.

  • Jamaica - April 16, 2020

    Jamaica Post has advised that the suspension of service standards has been extended until further notice.

  • Italy - April 16, 2020

    Poste Italiane has advised that the Italian Government has extended the measures aimed at minimizing the spread of COVID-19 until May 3, 2020.This includes the suspension of signature service and service standards; limitations on the size and weight of parcels; and changes to the number delivery attempts that will be made before a package is returned to sender.

  • Ireland - April 16, 2020

    An Post, has advised that owing to the cancellation of numerous international flights, it is currently limited in its ability to send outbound mail (letter-post, parcel-post and EMS items) to some countries and ceasing to accept mail destined for those countries until further notice. Details of these destinations can be found at https://www.anpost.com/Coronavirus/Mails-Parcels-services. As of April 15, An Post is sending only letters, large envelopes and packets to the United States; no parcels.

  • Georgia - April 16, 2020

    Georgian Post has advised that the Government of Georgia has decided to extend the measures aimed at reducing the spread of COVID-19 until May 10, 2020. This includes the suspension of signature service and suspension of service standards.

  • Colombia - April 16, 2020

    Servicios Postales Nacionales S.A. 4-72, has advised that, owing to the emergency resulting from the spread of the novel coronavirus (COVID-19), there continues to be significant delays in all of its international inbound and outbound letter-post, parcel-post and Express Mail Service (EMS) items.

  • Sri Lanka - April 16, 2020

    Department of Posts has advised that they are extending the suspension of mail services until April 20, 2020.

  • Nepal - April 16, 2020

    Nepal Post has advised that they are extending the suspension of mail services until April 30, 2020.

  • Mauritius - April 16, 2020

    Mauritius Post has advised that they are extending the suspension of mail services until May 4, 2020.

  • Honduras - April 16, 2020

    Empresa de Correos de Honduras (Honducor) has advised that they are extending the suspension of mail services until April 19, 2020, or a later date to be communicated in due course.

  • Peru - April 16, 2020

    Servicios Postales del Perú - SERPOST S.A, has extended the suspension of all mail services until April 26, 2020.

  • Cuba - April 16, 2020

    Correos de Cuba has suspended all international mail operations due to the cancellation of flights to and from Cuba. Correos de Cuba cannot guarantee delivery times or comply with the established rules for the processing and delivery of letter-post, parcel-post or EMS items.

  • Iran - April 16, 2020

    Iran National Post has advised that the government of the Islamic Republic of Iran has declared a reduction of public services from March 24, 2020 to avoid the spread of COVID-19. Service delivery standards cannot be guaranteed. Owing to insufficient transport capacity following cancellation and reduction of many international flights, Iran Post has limited sending outbound mails (letter-post, parcel-post and EMS items) to a growing number of destinations. As a result it is declaring a situation of force majeure, with immediate effect and ceasing to accept mails to those destinations until sufficient transport capacity becomes available.

  • Maldives - April 16, 2020

    Maldives Post has advised that the Government of the Maldives has decided to extend and update measures taken to limit the spread of the coronavirus (COVID-19), until further notice. Therefore, Maldives Post is suspending the processing of outbound mail destined to foreign countries, including the United States. It is unable to guarantee delivery standards for all inbound mail (letter-post, parcel-post and EMS items), and signature on delivery is also suspended. The disruption is expected to continue until the epidemic is over. Consequently, service delivery standards cannot be guaranteed, and the previously declared situation of force majeure remains in effect.

  • Togo - April 13, 2020

    The Togo Postal Corporation has advised that the Togolese Government has declared a curfew and modified working hours. It has also suspended commercial flights to and from most other countries, restricted movements around Togo and closed land borders, and is promoting social distancing. These various measures will impact he collection, transmission and delivery of mail. Consequently, the Togo Postal Corporation will no longer be able to fulfil its obligations in terms of mail processing standards, or guarantee quality of service for letter-post, parcel-post or EMS items, until the situation returns to normal. It is therefore declaring a case of force majeure for all categories of inbound and outbound mail, though it will carry on providing postal services as far as it is able to.

  • Portugal - April 13, 2020

    CTT Correios de Portugal has advised that the state of emergency has been extended until at least April 17, 2020 and additional precautionary measures have been implemented. Registered mail is now deposited in mailboxes, with the exception of registered mail with associated special services. Instead of collecting the recipient’s signature, the mail carrier will ask for the recipient’s name, and will enter this information, followed by “CV19” or “Contingência”, in the signature field on the handheld device. Items subject to a delivery notice are now available for collection at post offices for a period of 15 working days. The situation of force majeure has been extended until further notice. Further, CTT Correios de Portugal is unable to dispatch postal items to many destinations.

  • Nepal - April 13, 2020 - Part 2

    Nepal Post has advised that the lockdown has been extended until April 15, 2020. These measures have a significant impact on the collection, transmission and delivery of all postal products.

  • Curaco - April 13, 2020

    Cpost International N.V. has advised that the Government of Curaçao has suspended all inbound and outbound international flights which is having a direct impact on service quality for both international inbound and outbound services. Cpost International is experiencing significant disruption to its daily operations and is therefore declaring a situation of force majeure and ceasing to accept inbound letter-post and parcel-post items until sufficient transport capacity becomes available. It will continue to provide restricted postal services. This means that it is unable to guarantee delivery standards for letter-post, parcel-post and EMS items. Signatures will no longer be requested for any deliveries, and no proof of delivery can be provided until further notice.

  • Samoa - April 13, 2020

    Samoa Post has advised that the suspension of all postal operations has been extended until further notice

  • Mongolia - April 13, 2020

    Mongol Post has advised that all international flights to and from Ulaanbaatar are suspended until April 30, 2020, or later. Its international mail center will remain closed until May 1, 2020.

  • Malawi - April 13, 2020

    Malawi Post Corporation (MPC) has advised that, owing the grounding of flights into and out of Malawi by its partner airline because of the COVID-19 pandemic, MPC is suspending international mail operations until further notice. MPC is therefore declaring a situation of force majeure. It is unable to guarantee outbound and inbound mail standards for all categories of mail (letter-post and parcel-post items).

  • French Polynesia - April 13, 2020

    OPT PF – FARE RATA has advised that it is currently unable to accept letter-post, parcel-post or Express Mail Service (EMS) items until national and international flights have resumed.

  • Cayman Islands - April 13, 2020

    The Cayman Islands Postal Service has advised that the suspension of all postal operations has been extended until April 20, 2020.

  • Vietnam - April 13, 2020

    VNPost has advised that that the government is extending the measures to minimize the spread of COVID-19 to nine new locations (see red text). Delivery of letter-post, parcel-post and EMS items may be delayed to the following areas: Bac Ninh (220000-229999 Binh Duong (820000-829999) Can Tho (900000-909999) Dac Lac (630000-639999) Dong Nai (810000-819999) Khanh Hoa (650000-659999) Lang Son (240000-249999) Long An (850000-859999) Tra Vinh (940000-949999) Ha Noi (100000-159999) Hai Phong (180000-189999) Quang Ninh (200000-209999) Soc Trang (950000-959999) Hung Yen (160000-169999) Quang Binh (510000-519999) Quang Nam (560000-569999) Da Nang (550000-559999) Hau Giang (910000-919999) Binh Dinh (590000-599999) Bac Giang (230000-239999) Hue (530000-539999) Thai Nguyen (250000-259999) Ninh Thuan (660000-669999) Kien Giang (920000-929999) Quang Tri (520000-529999) Ha Tinh (480000-489999) Nghe An (460000-479999) Ninh Binh (430000-439999) Ho Chi Minh (700000-769999) Thanh Hoa (440000-459999)

  • Spain - April 13, 2020

    Correos y Telégrafos has advised that, owing to the suspension of flights to and from Spain, it is currently able to send mail (letter-post, parcel-post and EMS items) and parcels to the following countries only; Austria, Belgium, Brazil, Canada, China, Colombia, Finland, France, Germany, Hungary, India, Ireland, Israel, Italy, South Korea, Netherlands, Portugal, Russia, Sweden, Switzerland, United Kingdom, and United States of America. The Spanish Government has extended the state of alert until April 26, 2020 in order to reduce the risk of the spread of the novel coronavirus. This state of alert may be further extended. As a result, the distribution of international mail will be subject to major delays until the situation returns to normal.

  • Nepal - April 13, 2020

    Nepal Post has advised that all international flights are further suspended until April 30, 2020. The lockdown remains in force until April 15, 2020. Collection, transmission and delivery of all postal products is significantly impacted.

  • Luxembourg - April 13, 2020

    Post Luxembourg has advised that the delivery of letter post will be suspended on April 10, 2020, until further notice.

  • Kuwait - April 13, 2020

    Kuwait Postal Sector has extended the suspension of all inbound and outbound letter-post, parcel-post and Express Mail Service (EMS) items until May 1, 2020. Therefore, the situation of force majeure declared previously is to be extended until May 1, 2020.

  • Papua New Guinea - April 13, 2020

    Post PNG has advised that the measures taken to minimize the spread of COVID-19 have been extended for a further two months, until June 1, 2020.

  • Netherlands - April 13, 2020

    PostNL has advised that effective March 16, 2020 alternative proofs of delivery were implemented for all international inbound items that would normally require a signature. Alternatives include: signature of the delivery person, the last three digits of the addressee’s identification card, or simply a proof of delivery scan event. This temporary measure will be effective until further notice.

  • Montenegro - April 13, 2020

    Montenegro Post has advised that it is now able to send mail to: Austria, Bosnia and Herzegovina, Croatia, Italy, Serbia and Slovenia. Furthermore, it is able to accept all inbound mail from: Croatian Post, Croatian Post Mostar, Post of Serbia and Posta Slovenije.

  • Latvia - April 13, 2020

    Latvijas Pasts has advised that the state of emergency has been extended until at least May 12, 2020. Therefore, the situation of force majeure previously declared by Latvijas Pasts is being extended until further notice. Latvijas Pasts can no longer guarantee service delivery standards and significant delays should be expected.

  • South Korea - April 13, 2020

    Korea Post has advised that, owing to the suspension of flights, the processing of all outbound letter-post, parcel-post and EMS items destined to Guam is suspended from April 10, 2020 until further notice.

  • Philippines - April 13, 2020

    Philippine Postal Corporation has advised the period of community quarantine has been extended until April 30, 2020. International mail processing centers will maintain a skeleton workforce in order to accept incoming international dispatches. However, items will be processed and forwarded to delivery post offices upon resumption of the normal work schedule, which is schedule for April 30, 2020. There will be no international dispatches from the Philippines to the United States until end of the community quarantine. Delays to inbound and outbound postal items are expected during the community quarantine period. Detailed information on the areas covered by the community quarantine will be provided as soon as it is available.

  • South Africa - April 13, 2020

    South African Post Office Ltd. has advised that the government has extended the lockdown until April 30, 2020. The previously declared force majeure situation remains in place. At present, normal services are due to resume as of May 4, 2020.

  • South Korea - April 7, 2020

    Korea Post has advised that, owing to the suspension of flights, the processing of outbound mail destined to: Costa Rica, the Dominican Republic, Hawaii (United States of America), Iceland, the Netherlands, Portugal, Qatar, Turkey, Uganda and Zambia has been suspended from April 3 2020 (April 2 in the case of Qatar) until further notice. The current situation will also have repercussions in terms of quality of service for all types of inbound and outbound mail. Korea Post can no longer guarantee quality of service standards. It is therefore declaring a situation of force majeure for all types of postal services in relation to the suspension of outbound mail to the above-mentioned destinations until the situation has returned to normal.

  • Mauritius - April 7, 2020

    Mauritius Post has advised that the Government of Mauritius has decided to extend the sanitary curfew for at least two more weeks, i.e. until April 15, 2020. All post offices nationwide are closed and all classes of mail will be subject to delays. All inquiries, including those handled electronically through the Internet-based systems for parcel-post, EMS and registered items, are liable to be disrupted. Also, call agents may not be able to deal with telephone inquiries. To eliminate customer interaction at the door and in accordance with physical distancing requirements, Mauritius Post has suspended the collection of a signature on delivery of registered postal items, until further notice. Owing to the suspension and cancellation of many flights to and from Mauritius, severe delays for all outbound and inbound mails (letter-post, parcel-post and EMS) are to be expected until sufficient transport capacity becomes available. Therefore, quality of service for all types of inbound and outbound mail is affected, and service delivery standards, which fall under the already invoked case of force majeure with regard to quality of service, cannot be guaranteed until the situation returns to normal.

  • Italy - April 7, 2020

    Poste Italiane has advised that the Italian Government has decided to extend the measures aimed at minimizing the spread of COVID-19 until April 13, 2020.

  • Guatemala - April 7, 2020

    The General Directorate of Posts and Telegraphs has advised that, as part of government measures to prevent the spread of COVID-19, it is operating with 50% of its normal staff until April 12, 2020 (subject to extension). All post offices have been closed, and only home deliveries are being provided by the reduced staff, with appropriate steps taken to protect employees and customers. These measures will result in delays to deliveries, quality of service for all types of inbound and outbound mails is affected, and service delivery standards cannot be guaranteed. Therefore, the General Directorate of Posts and Telegraphs is declaring a situation of force majeure with regard to quality of service until the situation returns to normal.

  • Iceland - April 7, 2020

    The designated operator of Iceland, Iceland Post, asks us to inform other Union member countries and their designated operators that it has suspended signature on delivery for inbound items as of 19 March 2020. Delivery will be conducted via methods that limit direct contact.

  • Estonia - April 7, 2020

    Estonian Post can no longer guarantee the service delivery standards (such as delivery times and other quality parameters, transmission of scanning events, QOS link to terminal dues) applicable under UPU provisions and associated bilateral and multilateral agreements with designated operators and any interested third parties.

  • Slovakia - April 7, 2020

    Suspended the collection of a signature on delivery for inbound registered letter-post items. These are now placed in the addressee’s mailbox with no personal contact with the addressee, and the details are recorded in delivery books. Items that do not fit in the mailbox, or those with an unsuccessful delivery attempt, will be stored at the delivery post office for an extended period (32 days in total). A notification, including instructions, will be placed in the mailbox. The same applies to ordinary mail, including small packages. The exception are inbound registered letter-post items with value-added services, such as delivery in person, written proof of delivery, the cash-on-delivery service or other additional payments. etc. In such cases, deliveries have been suspended, and only a notification that the item is available at the post office will be provided (physical notification in the mailbox, or electronic notification by e-mail or SMS). Where a customer is in compulsory quarantine or has been diagnosed with COVID-19, they are required to notify the postman/postwoman or courier of this in advance, before the first attempt to deliver postal items, or to call a special number. Their items will be deposited at the delivery post office for the extended storage period, and customers in quarantine will be able to wait until the quarantine is lifted. Parcels that would ordinarily require the addressee’s signature are still delivered to the door, but extra steps are taken to minimize interaction. However, it is strongly recommended that recipients use the contactless option of delivery to self-service parcel terminals. Delivery postal offices in cities with over 10,000 inhabitants are operating with educed working hours (closing at 16.00, or 17.00 in selected cases), and are closed at weekends. Domestic operations, including mail delivery, are still functioning under adapted conditions, and Slovenská posta asks all Union member countries, insofar as is possible, to continue to send their mail dispatches to Slovakia.

  • Botswana - April 7, 2020

    Botswana Post is therefore suspending all international mail operations, including the acceptance and processing of all inbound and outbound mail (letter-post, parcel-post and EMS items) for 28 days from 2 to 30 April 2020, or any other date announced by the government.

  • Argentina - April 7, 2020

    Correo Argentino has made arrangements to guarantee the continuation of its key services. Also, as part of health and safety measures to limit the spread of COVID-19, no letter-post, parcel-post or EMS items will require signatures upon delivery. Instead, the postman/postwoman will ask the addressee for a piece of ID and will note down the number in the signature field. These circumstances will affect the quality of service for all categories of inbound and outbound mail. As such, Correo Argentino, citing force majeure, will be unable to guarantee delivery service standards (e.g. delivery time) in accordance with UPU regulations.

  • Thailand - April 2, 2020

    The state of emergency may have a severe impact on service quality for international inbound and outbound services, and service delivery standards (including delivery times and other quality parameters) can no longer be guaranteed.

  • Fiji - April 2, 2020

    Post Fiji is experiencing significant disruption in its daily operations, which has led to suspension of collection and deliveries for all international mail categories (letter-post, parcel-post and EMS items) and services.

  • Greece - April 2, 2020

    Hellenic Post faces major difficulties in mail collection and delivery.

  • Mali - April 2, 2020

    Suspended all commercial flights (other than cargo flights) from affected countries, which will affect postal services.

  • Turkey - April 2, 2020

    Delays are to be expected for inbound and outbound postal items.

  • Sweden - March 30, 2020

    Sweden Post has suspended signature on delivery for inbound items, with the exception of items that are delivered through a retail outlet. Delivery will be conducted via methods that limit human contact, with immediate effect.

  • Lithuania - March 30, 2020

    To eliminate customer interaction at the doorstep and in accordance with physical distancing requirements, Lithuania Post has suspended the collection of a signature on delivery for inbound letter mail items and, wherever possible, is sending parcels to parcel lockers for contact-free collection. Courier items are still delivered to the door, but the four last digits of the recipient’s ID are recorded in place of a signature. Owing to these measures, quality of service for all types of inbound and outbound mail is affected. For this reason, service delivery standards cannot be guaranteed

  • Colombia - March 30, 2020

    There will be significant delays in all of its international inbound and outbound letter-post, parcel-post and EMS services. This is specifically due to the fact that: – Airlines have halted flights to Europe, Asia, Africa and certain countries in Latin America and the Caribbean with immediate effect and until further notice, citing force majeure; – Operations more broadly, including those relating to letter post and parcel post, will be subject to national government measures and restrictions and any changes in the national security situation; – Mail will no longer be accepted or handled on Saturdays at the mail processing centre in Bogota, nor at regional operational centres; – Delivery staff will work 50% from Monday to Saturday; – Temporary measures will be introduced to minimize human contact in the delivery of letter- post, parcel-post and EMS items that would ordinarily require the recipient’s signature; – Customer service opening hours will be subject to change; – Over 80% of administrative staff will be working from home.

  • Saudi Arabia - March 30, 2020

    Dispatch and receipt of all ordinary and registered letter-post and parcel-post items has been suspended for two weeks with effect from Sunday, 29 March 2020. Dispatch and receipt of EMS items weighing up to 5 kg will, however, continue. During this time, quality of service, including delivery times and other quality standards, cannot be guaranteed.

  • Kazakhstan - March 30, 2020

    A state of emergency has been declared throughout the country from 16 March to 15 April 2020 and a quarantine regime has been imposed in the cities of Nur-Sultan and Almaty in response to the COVID-19 pandemic. Kazpost has put in place rapid response measures at its central office and throughout its network. At all post offices around Kazakhstan, which are operating as usual, contactless processes have been introduced and hand sanitizers installed. In Almaty and Nur-Sultan, Kazpost has worked with the city authorities to arrange inward and outward transport routes to enable it to continue its operations and maintain socially significant services for the population. Currently, mail deliveries and distribution of newspapers and magazines are carrying on as normal. However, given the imposition of quarantine and the restriction of air and train transportation to and from Nur-Sultan and Almaty, delays in mail delivery to all areas are possible. Passenger flights to and from Nur-Sultan and Almaty have been suspended since 22 March 2020. Kazpost requests that its quality performance not be taken into account for the duration of the state of emergency.

  • Honduras - March 30, 2020

    The entire territory of Honduras will continue in lockdown until 12 April 2020 (or a later date to be communicated in due course). Iit is necessary to suspend the postal service across the entire postal supply chain until 12 April 2020, or a later date to be communicated in due course (from admission of international mail at land and sea borders, and at Ramon Villeda Morales Airport in San Pedro Sula and Toncontin Airport in Tegucigalpa). It therefore asks countries that normally send their mail to Honduras by air cargo or commercial flights not to do so for the time being; An exception may be made for humanitarian aid, which Honducor is able to process with the knowledge and prior authorization of the Honduran Government.

  • Nepal - March 30, 2020

    The government of Nepal has extended the suspension of all incoming international flights to Nepal until 15 April 2020, and the country is in lockdown until 7 April 2020. These measures are adversely affecting the collection, transmission and delivery of mail items.

  • Denmark - March 30, 2020

    Post Danmark (PostNord Denmark) has suspended signature on delivery for inbound items. Delivery will be conducted via methods that limit human contact, with immediate effect.

  • Vatican - March 30, 2020

    Despite a reduction in staff resulting from the situation, Poste Vaticane has put in place a skeleton service enabling continuity to be maintained in the provision of essential services. The current situation will have repercussions in terms of quality of service for all types of inward and outward mail. Under these circumstances, Poste Vaticane will no longer be able to guarantee delivery service standards (delivery times and other quality performance parameters).

  • France - March 30, 2020 - Part 2

    Commencing 30 March 2020, La Poste will implement a new organization based on three working days per employee available to work. This new organization aims to maintain the universal service to the greatest possible extent while safeguarding the health of La Poste’s employees. Consequently, the industrial capacity of the postal network will be significantly reduced and La Poste will be unable to accept inbound letter-post flows in their entirety for the upcoming weeks, during which there will be four days of reception: Tuesday, Wednesday, Thursday and Friday. Efforts will be focused on urgent flows and the delivery of small packets able to help people during this confinement period. Therefore, La Poste would be grateful if operators could relay this information to their customers and ask them to defer their non-urgent shipments to France. For the same reason, La Poste will be unable to receive the following letter-post items: – non-priority (mail categories B and C); – M bags, returns, and IBRS; – Transit mail; – Rail and sea dispatches. Moreover, La Poste requests that each operator reduce the volume dispatched to France. Operators will be contacted by La Poste teams to manage the operational aspects.

  • India - March 30, 2020

    India Post has suspended all international mail exchanges for the time being. A complete countrywide lockdown has been announced until 14 April 2020. However, the postal service is being maintained as an essential service: domestic mail exchanges are continuing, and all international mails received by offices of exchange before 22 March 2020 are being delivered, though with limited staff, and subject to strict regulations announced by the government.The current situation will have a major impact on quality of service for all types of inbound and outbound mail. In these circumstances, India Post can no longer guarantee service delivery standards (including delivery times and other quality parameters).

  • Germany - March 30, 2020

    Deutsche Post has implemented supplementary measures to reduce direct interaction with customers at their doorstep, in accordance with physical distancing requirements: inbound items requiring a payment by the recipient, such as cash-on-delivery (COD) or the payment of customs duties and taxes, will be immediately directed to a postal outlet for collection. Recipients will receive a notification as to which postal outlet is holding their item for collection.

  • Russia - March 30, 2020

    Owing to the quarantine measures implemented in Moscow to minimize the spread of the coronavirus (COVID-19) and the fact that the principal office of exchange for imports is located in Moscow, Russian Post is unable to guarantee compliance with delivery standards.

  • France - March 30, 2020

    For the postal-parcel division only: – Offices of exchange FRAINB – FRBLDB – FRCYMA – FRDVRB – FRERNA – FRERNB FRMCRA – FRSLMB – FRTLSJ will be closed on Monday, 30 March, Tuesday, 31 March and Saturday, 4 April 2020; – As from Monday, 30 March, only items weighing less than 15 kg and with a maximum package size of 32 cm x 24 cm x 24 cm will be delivered by its commercial network; – Every effort will be made to provide the service, but delivery standards will not be guaranteed; – All other packages will be subject to delayed service; – This measure will remain in effect until further notice.

  • Ukraine - March 30, 2020

    Ukrposhta is maintaining its operations, with measures in place to protect staff and customers. As these measures include self-quarantine of staff, delays are to be expected in the delivery of all inbound mail (letter-post, parcel-post and EMS items).

  • Cape Verde - March 30, 2020

    All UPU member countries are advised to expect serious delays for both inbound and outbound mail as a result of the numerous flight reductions and cancellations.

  • New Zealand - March 30, 2020

    With effect from 25 March 2020, the Government of New Zealand has raised the COVID-19 alert level to 4 (the highest level), declared a national state of emergency, and introduced wide-ranging measures that include self-isolation for four weeks across the entire country, limitation of the number of staff working to provide essential services and the implementation of skeleton operating staffs, and a ban on domestic travel. New Zealand Post has been identified by the Government as a business entity that provides essential services to the people of New Zealand. Therefore, New Zealand Post will remain in operation during the alert level 4 lockdown period, insofar as possible under the state of emergency provisions and regulations in place. Owing to the above restrictions, New Zealand Post can no longer guarantee service delivery standards (such as delivery times and other quality parameters, transmission of scanning events. Delivery changes: New Zealand Post has changed the way in which items requiring signature are delivered, so as to eliminate the need for customers to use scanners. The delivery staff will knock at the door as usual, step back away from the door, and ask for the recipient’s name to record proof of delivery. In this way, the need for any physical contact is eliminated (EmIS 113/2020).

  • Panama - March 30, 2020

    All categories of inbound, outbound and transit mail are suspended until further notice.

  • Zimbabwe - March 27, 2020

    Zimbabwe Posts (Pvt) Ltd. (Zimpost) has advised that, following the suspension of flights into and out of Zimbabwe by its partner airlines, it has suspended all inbound and outbound international mail operations effective March 19, 2020 until further notice. Zimpost is therefore declaring a force majeure situation. It is unable to guarantee inbound and outbound mail standards.

  • Maldives - March 27, 2020

    Maldives Post has advised that the government of Maldives has decided to extend the measures adopted as a precaution against the spread of the global COVID-19 pandemic. Therefore, Maldives Post is suspending the processing of all inbound and outbound mail (letter-post, parcel-post and EMS items) from March 19, 2020 through April 4, 2020. This will have a major impact on operations and, consequently, on quality of service for all types of mail. The disruption is expected to continue until the epidemic is over. Consequently, service delivery standards cannot be guaranteed, and a situation of force majeure has been declared.

  • India - March 27, 2020

    The Department of Posts (India Post) has advised that owing to the suspension of air and rail services, and various other extraordinary measures taken by the Government of India, India Post has suspended all international mail exchanges until further notice. The postal service is being maintained as an essential service: domestic mail exchanges are continuing, and all international mail received before March 22, 2020 are being delivered with limited staff. India Post can no longer guarantee service delivery standards.

  • Chad - March 26, 2020

    The government of Chad has decided to close its land borders and suspend all flights, except for cargo, as from 19 March 2020 until further notice. Consequently, STPE is no longer able to send postal items to other designated operators or receive postal items from them.

  • United Arab Emirates - March 26, 2020

    In line with government directives, Emirates Post is required to take strict ad hoc measures aimed at minimizing human contact, during both sorting and delivery. These are likely to have an impact on operations and, consequently, on quality of service for all types of inbound and outbound mail (letter post, parcels and EMS), at least until 2 April 2020. For this reason, service delivery standards cannot currently be guaranteed.

  • Madagascar - March 26, 2020

    The Government of Madagascar has declared a state of sanitary emergency for a period of 15 days, with effect from 21 March 2020. In order to restrict human contact as far as possible, all passenger flights have been suspended, personal travel is strictly limited, and public transport services are no longer permitted to operate. These measures are having a severe impact on postal operations. Until further notice, post offices will be operating a minimum service and the delivery of mail (letter-post, parcel-post and EMS items) is suspended. Consequently, Paositra Malagasy is no longer able to guarantee quality of service for all categories of inbound and outbound mail (letter-post, parcel-post and EMS items), in particular with regard to compliance with export and delivery standards for letter-post and EMS items.

  • Cayman Islands - March 26, 2020

    Is now required to suspend all postal operations. From 25 March to 6 April 2020, the Cayman Islands Postal Service is closing all operations to comply with a government direction that all but essential workers remain at home during this period, in addition to a nightly curfew from 19.00 to 6.00.

  • Samoa - March 26, 2020

    Samoa has therefore closed its borders and suspended all flights in and out of the country. Samoa Post will be closed from Thursday, 26 March 2020 until further notice; no inbound or outbound mail will be processed during this period.

  • South Africa - March 26, 2020

    Because of the suspension of many flights, exchanges of both inbound and outbound mails are currently blocked. All post offices nationwide will be closed while the country is on lockdown, and all mail classes will be delayed. South African Post Office therefore requests that delivery standards be suspended in this force majeure situation. At present, normal services are due to resume as of 17 April.

  • France - March 26, 2020

    All its offices of exchange will be subject to an exceptional closure, as follows: – On Wednesday, 25 March 2020; – From Saturday, 28 to Monday, 30 March 2020 inclusive. The delivery of EMS items will be maintained, but may be subject to delays.

  • Indonesia - March 25, 2020

    Pos Indonesia operations, for all outbound and inbound mail (letter post, parcel post and EMS) are disrupted. Delivery standards cannot be guaranteed; addressee signature on delivery of inbound items has been suspended.

  • Honduras - March 25, 2020

    It is necessary to suspend the postal service right across the postal supply chain until 29 March 2020, or a later date to be communicated in due course (from admission of international mail at land and sea borders, and at Ramon Villeda Morales Airport in San Pedro Sula and Toncontin Airport in Tegucigalpa). It therefore asks countries that normally send their mail to Honduras by air cargo flights not to do so for the time being; otherwise the mails will need to be stored in customs warehouses, generating significant extra costs. An exception may be made for humanitarian aid, which Honducor is able to process with the knowledge and prior authorization of the Honduran Government.

  • Slovakia - March 25, 2020

    There may be a severe impact on service quality for international inbound and outbound services and service delivery standards. Special processes have been put in place for postal items subject to delivery, specifically as follows: Parcels that would ordinarily require the addressee’s signature can now be deposited in parcel terminals (these measures are aimed at avoiding contact between the recipient and the courier or postman/postwoman); delivery of registered items is suspended and will only be notified. These items will be deposited at post offices and the customer will receive a notification (announcement to mailbox, electronic notification sent by e-mail or SMS). Slovenska Posta has also extended by 14 days the current period of 18 days during which postal items will be stored at post offices. This is intended to alleviate customers’ concerns about having to collect items from post offices immediately, and also to help to reduce customer flows at post offices.

  • Saint Lucia - March 25, 2020

    Is currently operating a restricted postal service with reduced hours, reduced personnel and fewer sub-offices. This response plan will affect the processing of inbound and outbound mail as well as timely replies to queries.

  • Mongolia - March 25, 2020

    All international flights to and from Ulaanbaatar are suspended until 30 April 2020. The international mail processing centre (MNULNA) will remain closed until 1 April 2020. This closure may be extended.

  • Luxembourg - March 25, 2020

    International and domestic operations will continue as normal insofar as possible. However, several measures have been implemented to ensure the safety of both customers and staff, including the following: In general, post offices will remain open (with the exception of 21 post offices), but will be closed on Saturdays; For all letter-post, parcel-post and EMS items requiring signature on delivery, the addressee’s signature will be replaced by the postman/woman’s signature, together with the delivery code, in the signature field. Post Luxembourg is no longer able to guarantee delivery times or comply with standard rules for signature on delivery.

  • Bhutan - March 25, 2020

    Bhutan Post is experiencing significant disruption to its daily operations. This is having a direct impact on service quality for international inbound and outbound services, and severe delays are to be expected until normal transport capacity becomes available. Bhutan Post is therefore declaring a situation of force majeure in relation to all international letter-post (including Prime Express), parcel-post and EMS services.

  • Montenegro - March 25, 2020

    Owing to the outbreak of the coronavirus (COVID-19) inbound and outbound postal traffic will be suspended until further notice.

  • Philippines - March 25, 2020

    The following changes are being made to PHL Post operations for the period of community quarantine (currently scheduled to run until 12 April 2020): International mail processing centres will maintain a skeleton workforce in order to accept incoming international dispatches. Inbound items received up to 12 April 2020 will not be processed and forwarded to delivery post offices until the normal work schedule resumes (as from 13 April 2020). Delays to inbound and outbound postal items are expected during the community quarantine period.

  • Ukraine - March 25, 2020

    In order to minimize human contact, indirect methods will be implemented temporarily for the delivery of letter-post, parcel-post and EMS items that would ordinarily require the addressee’s signature on delivery for security reasons. Consequently, it will not be mandatory for Ukrposhta to collect and provide written proof of delivery. Ukrposhta kindly requests the assistance of other Union member countries and their designated operators in explaining to senders the aforementioned delivery options, which, in some cases, may not allow for the provision of written proof of delivery under these special circumstances.

  • Estonia - March 25, 2020

    Suspended signature on delivery for inbound items requiring proof of delivery in order to avoid human contact. Registered items will be delivered to mailboxes where possible. In case of delivery to the person, the courier will enter the receiver’s name on the handheld device, but with the word “Courier” in place of the signature. Courier parcels will still be delivered to the addressee, but in place of the signature, there will be an image (picture) of an address card, which the recipient will first be asked to sign (preferably using their own pen).

  • Turkey - March 25, 2020

    A period of leave has been declared for certain parts of its workforce, especially those in high-risk categories, in both the public and private sectors. This will have a major impact on operations and, consequently, on quality of service for all types of inbound mail (letter-post, parcel-post and EMS items). For this reason, service delivery standards cannot be guaranteed.

  • Malaysia - March 25, 2020

    Delays are to be expected in the processing, transportation and delivery of both incoming and outgoing international shipments of letter-post, parcel-post and EMS items, owing to the suspension of services, cancellation of flights, shutdown of airports and implementation of preventative measures to reduce the risk of the spread of COVID-19. For inbound mail deliveries, letter-post, parcel-post and EMS items will be handled as follows: Items requiring signature on delivery will no longer be signed for at the moment of handover to the recipient, for health, safety and security reasons. Instead, the postman will ask for the recipient’s name and will enter this information in the signature field of the handheld device or delivery manifest. For delivery of items to a mail room, the addressee will receive a text message or telephone call. Deliveries to premises or areas needing to be closed down due to COVID-19 are suspended.

  • Spain - March 25, 2020

    The Spanish Government has extended the “state of alert” that was declared on 14 March 2020, with effect until 11 April 2020, in order to reduce the risk of the spread of the novel coronavirus (COVID-19). The state of alert may yet be extended again. This will have a major impact on operations and, consequently, on quality of service for all types of inbound and outbound mail (letter-post, parcel-post and EMS items).

  • Switzerland - March 25, 2020

    Swiss Post has had to change its delivery process for all items requiring signature on delivery. With effect from 16 March 2020, letter-post, parcel-post and EMS items requiring signature on delivery will not be signed for by the recipient, for health and safety reasons. For such items, in place of the recipient’s signature, the delivery agent will enter a code in the signature field of the handheld device. As a result, Swiss Post is no longer able to guarantee inbound and outbound mail standards.

  • Papua New Guinea - March 25, 2020

    The processing of all inbound and outbound mail (letter-post, parcel-post and EMS items) will be subject to restrictions.

  • Belarus - March 25, 2020

    The current situation will have a major impact on quality of service for all types of inbound and outbound mail. Under these circumstances, RUE “Belpochta” can no longer guarantee service delivery standards (including delivery times and other quality parameters). As far as possible, international and domestic operations will be continued on a regular basis.

  • Senegal - March 25, 2020

    Measures to close the borders and restrict travel have been implemented by the Government of Senegal and the airlines. These decisions will have a significant impact on shipment and delivery times for letter post, parcel post and packets. Consequently, La Poste du Sénégal is unable to guarantee compliance with delivery standards and is invoking a situation of force majeure with regard to quality of service.

  • Israel - March 25, 2020

    Israel Postal Company will continue to process incoming and outgoing mail, giving priority to premium services such as EMS and PRIME, and will make every effort to ensure the regular distribution of mail. However, due to the above restrictions, Israel Postal Company can no longer guarantee service delivery standards. In addition, since 17 March 2020, a signature is no longer required for items requiring signature on delivery, and such items will be left at the door after being scanned and photographed to prove that delivery has been made. If possible, the name of the addressee will be recorded.

  • Canada - March 25, 2020

    In order to eliminate interaction with customers at their doorstep and in accordance with physical distancing requirements, Canada Post has implemented revised delivery procedures. US inbound items requiring the payment of customs duties and taxes will be sent from our depots to a retail post office for collection. Customers will receive a delivery notice card telling them which post office is holding their item for collection. All other items that would ordinarily require a signature will be left in a safe location without obtaining a signature from the recipient. This change eliminates the need for signature at the doorstep and greatly reduces the number of parcels sent to Canada Post offices for collection.

  • Brazil - March 24, 2020

    There may be a severe impact on service quality for international inbound and outbound services. Correios can no longer guarantee the service delivery standards (including delivery times and other quality parameters) applicable under UPU provisions and related bilateral and multilateral agreements with designated operators and any interested third parties. Pursuant to its commitment to preserving the health and safety of the population and its employees, Correios will be making changes to its delivery procedures to help contain the spread of the virus. Until further notice, letter-post, parcel-post and EMS items requiring signature on delivery will no longer be signed for at the moment of handover to the recipient.

  • Portugal - March 24, 2020

    International and domestic operations will continue to operate normally as far as possible. However, several measures have been implemented to ensure the safety of both customers and staff, including the following: – Post offices will remain open in general (closing over lunchtime); – For domestic and inbound international items that would normally require a signature, the postwoman or postman will sign for delivery in place of the customer (as already stated in EmIS 115); – CTT Correios de Portugal is no longer able to guarantee delivery times, observe the standard rules for signature on delivery, or make tracking data available for all shipments.

  • Sri Lanka - March 24, 2020

    A large number of international flights have been suspended, and the Sri Lankan Government has declared a “work from home” period until 27 March, subject to further extension if necessary to avoid further spread of COVID-19. The Department of Posts is therefore suspending the processing and delivery of all international inbound and outbound mail (letter-post, parcel-post and EMS items) until sufficient transport and workforce capacity is available.

  • Bermuda - March 24, 2020

    All public transportation, including flights into Bermuda, have been suspended with effect from 20 March 2020, and affected individuals are required to self-quarantine. These measures are having a direct impact on postal operations and service quality. Therefore, Bermuda Post Office is declaring a situation of force majeure with regard to all international letter-post, parcel-post and EMS items.

  • Tonga - March 24, 2020

    Restrictions will be in place in the coming days that will have an impact on postal operations and quality of service for all types of inbound and outbound mail. The measures will have repercussions on Tonga Post’s ability to keep its sorting and delivery operations running. For this reason, service delivery standards cannot be guaranteed, and a force majeure clause regarding quality of service is being invoked until the situation returns to normal.

  • Thailand - March 24, 2020

    Thailand Post confirms that processing of international inbound items is still proceeding, and it asks all UPU member countries to continue sending their mail dispatches to Thailand as usual. However, in compliance with the strict ad hoc measures taken by the government, delays may be expected for all types of inbound mail (letter post, parcel post and EMS). Signature on delivery for international services that would ordinarily require the recipient’s signature is still provided wherever possible. In cases where the recipients refuse to sign, the delivery officers will sign on the recipient’s behalf.

  • Guyana - March 24, 2020

    Furthermore, all entry ports into Guyana have been closed for 14 days. As a consequence, delays are to be expected in the handling and delivery of all mail (letter-post, parcel-post and EMS items).

  • Colombia - March 24, 2020

    Roads and borders have been closed as part of the country’s internal government policies, affecting logistics operations at national and international level. Moreover, operations at the exchange office are also being affected by the suspension of airline services.

  • Uruguay - March 24, 2020

    Staff numbers in postal facilities are being reduced as far as possible, and teleworking introduced where feasible; Direct physical contacts are being minimized, and appropriate hygienic measures introduced; Post offices with large numbers of customers are being kept closed, with special collection points set up directly with customers. The above steps, along with the suspension and reduction of international flights and connections, will impact inbound and outbound postal operations and delivery.

  • Panama - March 24, 2020

    All incoming and outgoing international flights to and from Panama have been suspended as of 19 March 2020. As a result, airlines have cancelled mail transportation until further notice. In view of this situation, Correos de Panamá would like to inform all member countries that transportation services for all categories of mail item (letter post, parcel post and EMS) are suspended until further notice. As a result, Correos de Panamá is no longer able to guarantee inbound and outbound mail standards and invokes the force majeure clause for quality of service and quality of remunerations for all categories of mail item (letter post, parcel post and EMS) until further notice. The postal network, national and international operations centres and national post offices will, however, remain open, but with a reduced workforce and modified working hours.

  • Canada - March 23, 2020

    Northbound mail and parcel volumes from US to Canada continue to be processed with minimal operational impact. Any operational impacts as per prior notice (no signatures, suspension of delivery guarantee). The ‘significant disruption’ suggested on the USPS website refers to international mail that relies on airlift; this does not affect the US / Canada exchange.

  • Liechtenstein - March 20, 2020

    All letter-post, parcel-post and EMS items requiring a signature upon delivery are no longer being signed when handed over to the addressee, for health and safety reasons. For such items, the postman/postwoman will leave a note in the signature field of the handheld device.

  • Cyprus - March 20, 2020

    All commercial flights to Cyprus are suspended for 14 days. In addition, Cyprus Post asks member countries to suspend all category A dispatches to Cyprus until further notice, or to send them via cargo flights.

  • Vietnam - March 20, 2020

    The government is taking measures to minimize the spread of COVID-19 in the following locations from 7 March 2020: Ha Noi (100000-159999), Hai Phong (180000-189999), Quang Ninh (200000-209999), Soc Trang (950000-959999), Hung Yen (160000-169999), Quang Binh (510000-519999), Quang Nam (560000-569999), Da Nang (550000-559999), Hau Giang (910000-919999), Binh Dinh (590000-599999), Bac Giang (230000-239999), Hue (530000-539999), Thai Nguyen (250000-259999), Ninh Thuan (660000-669999), Kien Giang (920000-929999), Quang Tri (520000-529999), Ha Tinh (480000-489999), Nghe An (460000-479999), Ninh Binh (430000-439999), Ho Chi Minh (700000-769999), and Thanh Hoa (440000-459999). Therefore, the delivery of letter-post, parcel-post and EMS items to the above locations may be delayed and may not follow the service standards declared in the UPU compendia.

  • Bulgaria - March 20, 2020

    Bulgarian Government declared a state of emergency on 13 March 2020, and has introduced various measures such as self-isolation, social distancing, advising people to work from home and restricting travel, with the aim of minimizing the spread of COVID-19. Under these circumstances, Bulgarian Posts can no longer guarantee service delivery standards (including delivery times and other quality parameters).

  • Mauritius - March 20, 2020

    Owing to the outbreak of COVID-19 and the restricted confinement order enacted by the government of Mauritius, all post offices are closed as from 20 March 2020. This temporary measure will remain in force until 2 April 2020. As a result of this exceptional precautionary measure, severe delays are to be expected in the processing, transport and delivery of both inbound and outbound mails (letter-post, parcel-post and EMS items) due to the suspension of postal services and various flight cancellations. Moreover, items requiring signature on delivery will no longer be signed at the moment of handover to the recipient for health, safety and security reasons. Instead the postman will ask the recipient’s name and will record it on the delivery receipt, keeping a distance of one metre to minimize human contact. Mauritius Post requests the assistance of other Union member countries and their designated operators in explaining to senders the aforementioned delivery options, which, in some cases, may not allow for the provision of written proof of delivery under these special circumstances.

  • Mexico - March 20, 2020

    Owing to the cancellation of international flights from Mexico to South America and to other continents, including Africa, Asia and Europe, it is facing significant disruption to its operations. This disruption will have a direct impact on quality of service in relation to both inbound and outbound mail. Consequently, Mexico is declaring a situation of force majeure in relation to all international consignments (letter-post, parcel post and EMS items) as a result of the COVID-19 pandemic and its effects on services worldwide. Until further notice, only services to Canada and the United States of America will be maintained.

  • Belgium - March 20, 2020

    International and domestic operations will continue to operate normally as far as possible. However, several measures have been implemented to ensure the safety of both customers and staff, including the following: – Post offices will remain open in general, but will be closed on Saturdays; – For domestic and inbound international items that would normally require a signature, the postwoman or postman will sign for delivery in place of the customer (but in the customer’s presence); – bpost is no longer able to guarantee delivery times, standard rules for signature on delivery, or availability of tracking data for shipments.

  • Morocco - March 20, 2020

    Up to now, incoming mail has been processed and delivered as normal. However, following steps taken to limit the spread of COVID-19, and for public health and safety reasons, delivery services may suffer certain delays, because of limited staff numbers in processing and delivery centres. Postal parcels, EMS items and registered mail are being delivered without the addressee’s signature being requested. For such items, postmen/postwomen ask the addressee for their identity card number and record it.

  • New Calendonia - March 20, 2020

    Import/export: owing to the reduction in the number of flights offered by partner airlines, and new measures to protect against the spread of the coronavirus (COVID-19), the shipment of inbound and outbound letter-post, parcel-post and EMS items is currently limited to mainland France only. OPT-NC is ceasing to accept any mail originating from other Union member countries with immediate effect. For all letter-post, parcel-post and EMS items requiring a signature on delivery, the addressee’s signature will be replaced by that of the postman/woman or OPT-NC agent.

  • Poland - March 20, 2020

    Restrictions imposed by the Polish Government and measures aimed at slowing the spread of COVID-19 will affect postal services. While these measures are in place, Poczta Polska will no longer be able to meet all of its contractual obligations, in particular the quality delivery standards, in full. Quality of service for all types of inbound and outbound mail (EMS, parcel post and letter post) will therefore be affected.

  • France - March 20, 2020

    The French Government has reinforced the measures in place to limit the spread of the coronavirus (COVID-19). The entire population is required to remain at home and to limit social contact and movement within France to that which is strictly essential. These measures are effective from 16 March 2020 and will remain in place until 31 March 2020. They may be extended if necessary. Postal services are affected by these measures and La Poste will no longer be able to fulfil its contractual obligations, in particular with regard to quality standards for the sending of letter-post, parcel-post and EMS items. It should be noted that La Poste’s network and national and international operational centres remain open and continue to operate. However, given the reduced workforce owing to the closure of schools and measures taken to ensure the safety of personnel, La Poste can no longer guarantee delivery lead times, the collection of signatures on delivery, delivery to the addressee in person, tracking of items (scanning and shipment lead times), the processing of items for reimbursement, and insured items. This concerns in particular registered letters, tracked small packets with signature, parcels and EMS items. Numerous post offices are closed, and the opening hours of those remaining open have been reduced.

  • Djibouti - March 20, 2020

    Suspended all international flights arriving in and departing from Djibouti, with the exception of cargo flights, owing to the coronavirus (COVID-19) pandemic, with effect from 18 March 2020 and until further notice. La Poste de Djibouti is therefore declaring a situation of force majeure and delays are expected in the handling and delivery of letter-post, parcel-post and EMS items, until sufficient transport capacity becomes available.

  • North Macedonia - March 20, 2020

    Skopje Airport is closed to all international flights from 19 March 2020 until further notice. Exchanges of mail with the designated operators of neighbouring countries are being organized where possible. This situation will have a major impact on operations, and quality of service for all types of inbound and outbound mail (letter post, parcel post and EMS) is affected. The measures will also have repercussions on Post of North Macedonia’s ability to keep its sorting and delivery operations running.

  • Georgia - March 20, 2020

    The Austrian government has extended the measures aimed at slowing the pandemic spread of the corona virus, Covid-19. Postal services will be affected by the regulatory measures. The measures will be in effect at least until 14th of April 2020 and may be amended from time to time. As long as these regulatory measures are in place, the Austrian Post will no longer be able to meet all of its contractual obligations, in particular the quality delivery standards, in full.

  • Austria - March 20, 2020

    The Austrian government has extended the measures aimed at slowing the pandemic spread of the corona virus, Covid-19. Postal services will be affected by the regulatory measures. The measures will be in effect at least until 14th of April 2020 and may be amended from time to time. As long as these regulatory measures are in place, the Austrian Post will no longer be able to meet all of its contractual obligations, in particular the quality delivery standards, in full.

  • Croatia - March 20, 2020

    A special process for postal items subject to signature upon delivery has been introduced as from Wednesday, 18 March 2020. For registered or insured items, parcels and EMS items, the item will be placed in the addressee’s mailbox or deposited at the front door of their house or flat. In the signature field, the postman will enter “C-19” to indicate that the item has been delivered without the recipient’s signature.

  • Serbia - March 20, 2020

    Public Enterprise Post of Serbia has made organizational changes regarding the acceptance, processing and delivery of all inbound and outbound mail products (letter-post, parcel post and EMS items), and the changes made will affect domestic and international quality of service. For this reason, Public Enterprise Post of Serbia cannot guarantee service delivery standards during the current state of force majeure, and will be able to do so only once the situation has returned to normal.

  • Armenia - March 20, 2020

    Owing to the suspension of flights resulting from the outbreak and spread of COVID-19, the postal operator of Armenia expects serious delays in processing of inbound and outbound mail (letter-post, parcel post and EMS items) from 19 March 2020 until further notice. This will have a major impact on operations and, consequently, on quality of service for all types of inbound and outbound mail (letter-post, parcel post and EMS items). Delivery may be performed via methods that restrict direct contact. For all letter-post, parcel-post and EMS items requiring signature on delivery, the addressee’s signature may be replaced in the signature field by the postman/postwoman’s signature, together with the delivery code.

  • Ecuador - March 20, 2020

    All postal services in Ecuador are suspended with immediate effect until further notice.

  • Canada - March 20, 2020

    Canada Post is experiencing significant disruption to its daily operations owing to exceptional precautionary measures, including the temporary closure of many institutions (schools, universities, public institutions, etc.) and self-quarantine for affected individuals. There is also considerable disruption with regard to airlines and other transport providers. This is having a direct impact on service quality for international inbound and outbound services. Canada Post is therefore declaring a situation of force majeure in relation to all international letter-post, parcel-post and EMS items, as a result of the global spread of COVID-19. In response to directives issued by the Public Health Agency of Canada and pursuant to its commitment to preserve the health and safety of its employees and of Canadians, Canada Post is making changes to its delivery procedures in order to help contain the spread of COVID-19. Until further notice, it will no longer request a signature for any deliveries. Instead, its delivery agents will apply “safe drop” procedures whenever it is possible to do so. If such procedures are not possible, the delivery agent will leave a delivery notice card indicating the retail location from which the item can be collected. A delivery notice card will be left for the addressee for all registered items and items requiring the payment of duties and taxes.

  • Suriname - March 20, 2020

    The country is in “lockdown”. The government has decided not to allow international flights until further notice. Quality of service for all types of inbound and outbound mail (letter post, parcels and EMS) is impacted. For this reason, service delivery standards cannot be guaranteed and a situation of force majeure has been declared until the situation returns to normal.

  • Turkey - March 20, 2020

    Quality of service for all types of inbound mail (letter-post, parcel-post and EMS items). For this reason, service delivery standards cannot be guaranteed and a situation of force majeure has been declared until the situation returns to normal.

  • Malta - March 20, 2020

    All letter-post, parcel-post and EMS items requiring signature on delivery will no longer be signed at the moment of handover to the recipient, for health, safety and security reasons. For these items, the postman/woman will ask for the recipient’s name and ID number, and this information will be entered by the postman/woman in the signature field on the registration barcode sticker.

  • Norway - March 20, 2020

    Owing to the lack of transport capacity following numerous cancellations of international flights resulting from authorities’ measures to limit the transmission of COVID-19, the postal operator of Norway, Posten Norge AS, is currently unable to send postal items to any countries outside the European Union, with the exception of Australia, Brazil, Canada, Hong Kong, Iceland, Israel, Japan, Korea (Rep.), Liechtenstein, New Zealand, the Philippines, Singapore, Switzerland, Thailand, Turkey, the United Arab Emirates and the United Kingdom. Posten Norge AS is therefore declaring a situation of force majeure and ceasing, with immediate effect, to accept postal items destined for member countries not listed above, until sufficient transport capacity becomes available. Delays are also to be expected for postal items destined to member countries listed above.

  • Ireland - March 20, 2020

    Suspended signature on delivery for inbound items. Delivery will be conducted via methods that limit direct contact, with immediate effect.

  • Israel - March 20, 2020

    Suspended signature on delivery for inbound items. For safety reasons, delivery will be conducted via methods that restrict direct contact, with immediate effect. For all letter-post, parcel-post and EMS items requiring signature on delivery, no signature will be required and the item will be left at the door, after being scanned and photographed to ensure that delivery has been made. If possible, the name of the addressee shall be recorded.

  • Singapore - March 20, 2020

    Inbound mail items (letter-post, parcel-post and EMS) Signature on delivery will be suspended with immediate effect for all letter-post, parcel-post and EMS items. However, tracked confirmation of deliveries will be provided via the usual tracking event scans for products that allow tracking. All letter-box-sized items (including registered, tracked, parcel and EMS items) will be deposited in letter boxes. For items larger than letter-box size, delivery will be made to parcel locker stations (POP stations), post offices or collection points (in descending order of priority) for collection by the addressee. The provision of the addressee’s mobile number on all items, if possible, will expedite the above process. For items for which no mobile number has been provided, delayed delivery is to be expected. It will not be mandatory for Singapore Post to provide written proof of delivery, and delivery will be deemed to have occurred when collection is confirmed at the designated collection points. These special measures have been implemented in order to reduce the risk of the spread of the novel coronavirus (COVID-19) and to keep staff and customers safe by avoiding human contact. However, these measures will have an impact on quality of service for all types of inbound mail (letter-post, parcel-post and EMS items). This impact is expected to last until the end of the pandemic. Accordingly, inbound service delivery standards cannot be guaranteed until the situation returns to normal. All outbound mail items (letter-post, parcel-post and EMS) Owing to the suspension and cancellation of many flights to and from Singapore, as a result of the rapid spread of COVID-19, severe delays for all outbound mail (letter-post, parcel-post and EMS items) conveyed via air transport are to be expected until sufficient transport capacity becomes available.

  • Hong Kong - March 20, 2020

    Hongkong Post asks us to inform other Union member countries and their designated operators that the processing of all inbound and outbound mail (letter-post, parcel-post and EMS items) is now back to normal.

  • United Kingdom - March 20, 2020

    Royal Mail Group can no longer guarantee service delivery standards (including delivery times and other quality parameters) applicable under UPU and associated or related bilateral and multilateral agreements. Also, Royal Mail and Parcelforce have had to change their delivery process for all letter-post, parcel-post and EMS items requiring signature on delivery. As from 13 March 2020, items requiring a signature on delivery will not always be signed for by the recipient. Instead, in these exceptional and difficult circumstances, where the recipient has not been able to sign for the item but has duly received it, a code (XP1) will be entered into the handheld device, and this will constitute evidence of receipt.

  • Tunisia - March 20, 2020

    The Government of Tunisia has decided to close all air and land borders, with effect from 18 March 2020 and until further notice. Consequently, the main partner airline “Tunisair” has suspended all commercial flights for an undefined period. La Poste Tunisienne is therefore no longer able to send or receive postal items to or from other designated operators.

  • Malaysia - March 20, 2020

    Delays are expected in processing, transportation and delivery of both incoming and outgoing international shipments of letter-post, parcel-post and EMS items, owing to suspension of services, cancellation of flights, shutdown of airports and implementation of preventative measures to reduce the risk of the spread of COVID-19. The dispatching of all outbound airmails (letter-post, parcel-post and EMS items) to the following countries is expected to be severely delayed: Canada and United States of America (from 30 March 2020). For inbound mail deliveries, letter-post, parcel-post and EMS items will be handled as follows: Items requiring signature on delivery will no longer be signed at the moment of handover to the recipient, for health, safety and security reasons. Instead, the postman will ask for the recipient’s name and will enter this information in the signature field of the handheld device or delivery manifest. This temporary measure came into force from Monday, 16 March 2020 and remains in effect until further notice. For delivery of items to a mail room, the addressee will receive a text message or telephone call. Deliveries to premises or areas needing to be closed down due to COVID-19 are suspended.

  • Slovenia - March 20, 2020

    Suspended signature on delivery for inbound items insofar as possible. In order to avoid human contact, Posta Slovenije will deliver items using alternative delivery methods where possible. This includes delivery to agreed locations without physical contact (e.g. P.O. boxes, mailboxes, parcel lockers) and delivery without signature (to this end, a new “contact-free delivery” status for internal items has been introduced within the domestic Track & Trace system).

  • Cayman Islands - March 18, 2020

    Suspended all international flights arriving in and departing from the jurisdiction, owing to the coronavirus (COVID-19) pandemic. With immediate effect, Cayman Islands Postal Service is unable to accept further inbound mail, and will be unable to send outbound mail from 20 March 2020 to 12 April 2020. It is therefore declaring a situation of force majeure and ceasing to accept letter-post, parcel-post and EMS items until sufficient transport capacity becomes available.

  • Romania - March 18, 2020

    Travel restrictions have led to massive cancellations of international flights. Owing to the suspension of air services to a number of international destinations, Poșta Română is facing difficulties sending international postal items, and delays are to be expected for all types of inbound and outbound mail (letter post, parcels and EMS). This will have a major impact on operations and, consequently, on quality of service.

  • Germany - March 18, 2020

    In order to limit the spread of the coronavirus and in the interest of the health and safety of Deutsche Post staff, special processes have been put in place for postal items subject to signature upon delivery as from Friday, 13 March 2020. Parcels and registered items that would ordinarily require the addressee’s signature can now be deposited in the addressee’s mailbox or in a secure location on their premises, with signature by the postman/postwoman on their portable device. In cases where items are delivered to the recipient in person, the postman/postwoman will likewise sign on the recipient’s behalf. These measures are aimed at avoiding contact between the recipient and the portable device.

  • Jamaica - March 18, 2020

    Implementing a restructured operations programme. This will have an impact on the processing of all inbound and outbound mail, as follows: Inability to guarantee delivery standards for letter-post, parcel-post and EMS items, owing to adjusted opening hours of post offices and postal agencies.

  • Honduras - March 18, 2020

    Correspondence of all kinds will not be handled according to the usual delivery times and quality measurement requirements.

  • French Polynesia - March 18, 2020

    Unable to accept letter-post, parcel-post or EMS items from any Union member countries. OPT PF – FARE RATA is thus declaring a case of force majeure and ceasing, with immediate effect, to accept letter-post, parcel-post or EMS items from any Union member countries until 31 March 2020.

  • Tunisia - March 18, 2020

    Suspended all international flights arriving in and departing from Tunisia, owing to the novel coronavirus (COVID-19) pandemic, with effect from 18 March 2020 and until further notice. La Poste Tunisienne is therefore declaring a situation of force majeure and ceasing to accept letter-post, parcel-post and EMS items until sufficient transport capacity becomes available.

  • Chile - March 18, 2020

    International inbound mail addressed to Easter Island will no longer be accepted; There will be delays in the processing and delivery of international inbound mail; Signature on delivery for international inbound mail will be suspended and replaced by delivery methods that limit direct physical contact.

  • Philippines - March 18, 2020

    As part of the enhanced community quarantine in Metropolitan Manila and rest of Luzon island, a total lockdown of international air and sea transport will be imposed with effect from 20 March 2020. Domestic air, land and sea transport in areas subject to community quarantine have been under total lockdown since 13 March 2020. In view of this situation, Philippine Postal Corporation will operate as follows during the community quarantine, from 13 March to 12 April 2020: a. International mail processing centres will maintain a skeleton staff, in order to accept incoming international dispatches until the total lockdown of international air and sea transport on 20 March 2020. b. All post offices in areas placed under quarantine are closed.

  • Maldives - March 18, 2020

    Suspended the processing of all inbound and outbound mail (letter-post, parcel-post and EMS items) from 19 to 28 March 2020.This will have a major impact on operations and, consequently, on quality of service for all types of mail (letter-post, parcel-post and EMS items). The disruption is expected to continue until the epidemic is over.

  • Lebanon - March 18, 2020

    The processing of all inbound and outbound international mail conveyed via passenger air transport has been suspended until further notice.

  • Canada - March 18, 2020

    Canada Post updated statement on COVID-19: Signature items As the situation caused by the coronavirus (COVID-19) quickly evolves, we want to assure you that all of us at Canada Post are doing everything we can to keep our employees, customers and the communities we serve safe. Following the direction of the Public Health Agency of Canada, we continue to introduce new safety measures to help contain the spread of COVID-19. Until further notice, these safety measures will now include a change to how we deliver the door-to-door items that normally require a signature. To help minimize points of close contact in our communities, we will no longer be requesting signatures for any deliveries to the door. This will eliminate the need for scanners and stylus pens to be passed back and forth during the delivery process of these items. Instead, where possible, our delivery agents will apply our safe drop process. This means they will leave these items in your mailbox or outside your door if it’s safe to do so. Where it’s not possible to safe drop, our delivery agent will leave a notice card indicating the post office where you can pick up your items by showing proof of identity. To receive the following items only: Registered, Xpresspost Certified, Proof of Identity, Proof of Age, COD (collect on delivery) and items where custom fees are due, please know that we cannot release these items unless a signature is provided. You will receive a notice card indicating the post office where you can pick up your items by showing proof of identity and signing. If you are sick or under self-isolation, please arrange for someone to pick up these items in your place. Canada Post will continue to monitor the rapidly evolving situation around COVID-19, and to actively follow the guidance and safety recommendations of the Public Health Agency of Canada. We will let you know about any changes we make to our processes that will help increase the collective safety of our communities. If you have general concerns about the safety of the mail, we would like to assure you that the World Health Organization continues to state that mail and packages are safe to handle, including those from incoming countries. During this difficult period, as we continue to connect and to proudly serve you, please know that your safety and the safety of our employees remains our top priority

  • Portugal - March 18, 2020

    CTT Correios de Portugal has announced changes for letter-post, parcel-post and EMS items requiring signature on delivery. Effective immediately, the mail carrier will ask the recipient for their given name and family name, and will enter this information, followed by “CV19”, in the signature field on the handheld device. This temporary measure will remain in effect until further notice.

  • Peru - March 18, 2020

    Servicios Postales del Perú – SERPOST S.A, has suspended all delivery of domestic and international mail for 15 days, and Jorge Chavez International Airport has been closed. Therefore, postal services in Peru are suspended until March 30, 2020. As a convenience for our customers, the Postal Service will continue to accept and process mail destined for the aforementioned countries. This mail will be held within our network and will be delivered once mail service is restored.

  • Panama - March 18, 2020

    Reported delays in the arrival of mail addressed to Panama and, as a result, in its delivery to addressees. This means that it cannot meet the normal quality and delivery time standards for various services. Correos de Panama has advised that it is currently unable to send outgoing mail (letter-post, parcel-post or EMS items) to the following destinations: Africa, Asia, Europe and Oceania; Certain Latin American countries (Argentina, Aruba, Ecuador, Haiti, Honduras, Peru, Suriname and Venezuela, Bolivia).

  • Luxembourg - March 18, 2020

    Suspended signature on delivery for inbound items. Post Luxembourg has advised that delivery will be conducted via methods that restrict direct contact. For all letter-post, parcel-post and EMS items requiring signature on delivery, the addressee’s signature will be replaced by the mail carrier’s signature, together with the delivery code, in the signature field.

  • Latvia - March 18, 2020

    Latvijas Pasts has advised that the processing of all inbound and outbound international mail conveyed via passenger air transport has been suspended until further notice. Latvijas Pasts will strive to find alternative means to convey its outbound mail by truck or cargo air transport. However, there may be significant delays in the meantime. For preventive purposes, shipments are stored in a warehouse for 72 hours prior to transport. Customers should expect delays.

  • Estonia - March 18, 2020

    Estonian Post has advised that it has suspended signature on delivery for inbound items. Where possible, items will be delivered to mailboxes; otherwise they will be delivered in person, but without signature. The courier will enter the recipient’s name in the handheld device, but in place of signature, there will be indication “Courier”. The temporary measure will last until further notice.

  • Slovenia - March 17, 2020

    Operations and performance are impacted. Quality of service for all types of inbound and outbound mail (EMS, parcel post and letter post) is therefore affected, and this is expected to remain the case until the end of the epidemic. For this reason, service delivery standards cannot be guaranteed, and a force majeure clause regarding quality of service is being invoked until the situation returns to normal.

  • New Zealand - March 17, 2020

    Products requiring signature on delivery: For all letter-post, parcel-post and EMS items requiring signature, New Zealand Post delivery staff will knock on the door as usual and step back two metres (or as far back as is safe). They will wait for someone to come to the door, and will then ask for the recipient’s name (to record proof of delivery), and leave the item on the doorstep. The person receiving the item will not sign for the delivery directly. If no one comes to the door and there is no Parcel Leave service in place, the delivery staff will follow the standard process, which is to leave a card with details of the delivery, and return the item to the depot. Products not requiring signature on delivery: For all letter-post and parcel-post items not requiring signature, New Zealand Post delivery staff will knock on the door as usual and step back two metres (or as far back as is safe). They will wait for someone to come to the door. If no one comes to the door, the postal delivery staff will follow the standard process, which is to leave the item in a safe place, or leave a card and return the item to the depot if there is no safe place.

  • Moldova - March 17, 2020

    Suspended processing of all inbound and outbound mail (letter-post, parcel-post and EMS items) until further notice

  • Ukraine - March 17, 2020

    Due to COVID-19 safety measures Ukraine government has implemented quarantine across Ukraine: shopping malls and restaurants are temporarily closed, remote work is introduced wherever possible. Ukrposhta, as a strategic element of the country’s infrastructure, will continue its operations (domestic, export and import). Regarding this we would like to ask other posts to accept mail destined to Ukraine in your Countries. Though Passenger flights to/ from Ukraine are cancelled from 17th to 31th March, but cargo flights are still available: like cargo aircrafts of Turkish Airlines, Silk Way Airlines and local charter carrier Eleron (from Riga and Liege). Road transport is available for carrying mail. All 4 Ukrposhta’s OEs are ready to receive mail, both inbound and outbound. Post offices are opened and we still deliver to address without signature.

  • Sweden - March 17, 2020

    Postnord Group AB, asks us to inform that, owing to the lack of transport capacity, it is currently unable to send mail (letter-post, parcel-post and EMS items) to countries outside the European Union, except Australia, Canada, Hong Kong (China), Iceland, Japan, Korea (Rep.), Liechtenstein, Norway, Russian Federation, Switzerland, United Kingdom, and United States of America. Postnord Group AB is therefore declaring a situation of force majeure and ceasing, with immediate effect, to accept letter-post, parcel-post and EMS items destined to all concerned member countries, until sufficient transport capacity becomes available.

  • South Korea - March 17, 2020

    Korea Post, asks us to inform that the sending of EDI messages (EMSEVT) is back to normal. Korea Post, also asks us to inform that, owing to the suspension of flights resulting from the outbreak and rapid spread of the novel coronavirus (2019-nCoV), the processing of outbound mail to the following countries has been suspended until further notice. 1) Effective date: from 9 March country: Japan Target items: all outbound air-mail (letter-post, parcel-post and EMS items) Exception: Only two areas(Osaka, Tokyo) are acceptable by EMS only. 2) Effective date: from 13 March countries: Saudi Arabia, United Arab Emirates Target items: all outbound air-mail (letter-post, parcel-post and EMS items) 3) Effective date: from 16 March countries: Ukraine, Poland, Cambodia Target items: all outbound air-mail (letter-post, parcel-post and EMS items)

  • Malta - March 17, 2020

    MaltaPost, would like to inform that, with effect from 16 March 2020, MaltaPost is resuming the sending of mail (letter-post, parcel-post and EMS items) to China (People’s Rep.).

  • Libya - March 17, 2020

    Libya Post, would like to inform that, following the closure of all the country’s ports (land and air) for three weeks as a preventive measure against coronavirus, Libya Post is suspending the processing of all outbound and inbound mail (letter-post, parcel post and EMS items).for three weeks commencing 16 March 2020. Libya Post is therefore declaring a situation of force majeure and ceasing, with immediate effect, to accept letter-post, parcel-post and EMS items, until sufficient transport capacity becomes available.

  • Ireland - March 17, 2020

    Due to the suspension of airline flights to a number of international destinations An Post is no longer able to meet all of its contractual obligations, in particular the quality delivery standards, to these destinations. Therefore, all contractually agreed sanctions, especially those concerning penalty payments, e.g. pay for performance, are suspended until these flights return to their normal operating schedule. When this occurs An Post will provide its services in the usual manner. An Post also wishes to advise that it has suspended signature on delivery for inbound items. Delivery will be conducted via limited face-to-face methods and will be effective immediately. These special measures have been implemented in order to reduce the risk of the spread of the novel coronavirus (COVID-19) and to keep staff and customers safe by avoiding human contact.

  • Denmark - March 17, 2020

    Post Danmark A/S, asks us to inform that, owing to the lack of transport capacity, it is currently unable to send mail (letter-post, parcel-post and EMS items) to countries outside the European Union, except Australia, Canada, Iceland, Hong Kong (China), Japan, Korea (Rep.), Liechtenstein, Norway, Russian Federation, Switzerland, United Kingdom, and United States of America. Post Danmark A/S is therefore declaring a situation of force majeure and ceasing, with immediate effect, to accept letter-post, parcel-post and EMS items destined to all concerned member countries, until sufficient transport capacity becomes available.

  • Spain - March 17, 2020

    As per the Royal Decree 463/2020, March 14th that declares the Alarm Status in order to manage the health crisis caused by COVID-19. During the next 15 days, people should stay at home and limit their movements within Spain. Movements are currently authorized for specific reasons such as purchasing of food, medicines or other basic needs; commuting to and from work, health centres among others. Therefore, Correos can pursue its activities only in compliance with strict ad hoc measures in line with government instructions. In order to ensure that human contact is minimized, so as to preserve personal safety, it is deemed necessary to significantly reduce the workforce deployed in the logistics chain, with regard to both sorting and delivery. This will have a major impact on operations and, consequently, on quality of service for all types of inbound and outbound mail (letter post, parcels and EMS). This is expected to last at least until the 28th of March. For this reason, as indicated to the National Regulatory Authority, service delivery standards cannot be guaranteed and a situation of force majeure has been declared until the situation returns to normal. Correos, as a major employer and a key element in the country’s economy, is fully committed to playing its part in helping Spain to overcome this major challenge. A dedicated committee, involving all senior management, has been working for a number of weeks already, in close contact with the relevant institutional bodies, to define and continuously adapt its operations and services in compliance with the government measures intended to prevent the spread of the COVID-19. Although Correos is fully committed to keeping its international mail processing centres, domestic sorting centres and delivery network open and operational, a number of special provisions are being implemented in the wider national interest, in order to protect employees, citizens and customers. A special sanitation plan, covering the entire post office network, postal premises and fleet of vehicles, is in place and will continue until the end of this pandemic. Personal safety equipment is also being provided throughout our retail and logistic networks so as to protect staff in their daily work, and special directives are in place to manage customers’ presence in post offices under safe conditions. Airports remain open, however many airlines have cancelled their flights to Madrid. Thus the distribution of international mail will also suffer important delays until the situation come to normal. Correos is, of course, constantly monitoring the situation and will take prompt corrective action in response to new developments. It will also provide timely updates in due course; in the meantime the provisions set out above will remain in effect until further notice.

  • Norway - March 17, 2020

    The Norwegian Directorate of Health has implemented comprehensive measures to limit the transmission of the coronavirus in Norway. New strict travel restrictions has led to massive cancellations of international flights. Due to lack of transport capacity Posten Norge AS is unable to send letter mail to all countries outside the European Union except: Arab Emirates, Australia, Brasil, Canada, Hong Kong, Great Britain, Iceland, Israel, Japan, Korea (Rep.), Liechtenstein, New Zealand, Philippines, Singapore, Switzerland, Thailand and Turkey. Delays are to be expected.

  • Netherlands - March 17, 2020

    PostNL, has decided that, in accordance with the measures taken to minimize the spread of the coronavirus (COVID-19) and the guidelines of the government of the Netherlands, all letter-post, parcel-post and EMS items requiring signature on delivery will, for health, safety and security reasons, not be signed anymore at the moment of handover to the recipient. For these items the postman will ask the recipient for the last three digits of recipient’s ID and this information will be entered by the postmen in the signature field of our handheld devices. This temporarily measure will start from today (Monday 16-03-2020) on and will last until further notice.

  • Lithuania - March 17, 2020

    Lithuania Post advises that in order to minimize the spread of the coronavirus (COVID-19) and adhere to Lithuania government requirements, all mail requiring signature on delivery will, for security reasons, be temporarily delivered to customers indirectly. Consequently, it will not be mandatory for the post to collect and provide written proof of delivery under these special circumstances.

  • Kuwait - March 17, 2020

    Kuwait’s post has suspended processing of all outbound and inbound mail until further notice due to government measures aimed at minimizing the spread of the coronavirus (COVID-19). The government has suspended work in all government and private sectors for a period of two weeks beginning March 12. All commercial flights to and from Kuwait international airport are suspended until further notice. Mail will not be accepted until sufficient transport capacity becomes available.

  • El Salvador - March 17, 2020

    El Salvador’s post advises that the government has instituted a nationwide quarantine until April 1, or possibly a later date, in an effort to reduce the spread of the coronavirus (COVID-19). The post says it will significantly reduce its workforce across the logistics chain which will affect service. In addition, access to post offices is subject to restrictions.

  • Cyprus - March 17, 2020

    Cyprus Post advises that due to the measures taken by the government of Cyprus to reduce the spread of the coronavirus (COVID-19), including self-quarantining of staff, expect significant delays in delivery of all inbound mail. Postal items that would ordinarily require written proof of delivery can be deposited with the addressee’s consent in their mailbox or secure location with signature by the mail carrier.

  • Austria - March 17, 2020

    The Austrian government has extended the measures aimed at slowing the pandemic spread of the corona virus, Covid-19. Postal services will be affected by the regulatory measures. The measures will be in effect at least until 14th of April 2020 and may be amended from time to time. As long as these regulatory measures are in place, the Österreichische Post AG (hereinafter “Austrian Post”) will no longer be able to meet all of its contractual obligations, in particular the quality delivery standards, in full. Therefore, all contractually agreed sanctions, especially those concerning penalty payments as e.g. pay for performance, are suspended in so far as they apply to the time-period specified above. As soon as regulatory measures are lifted, Austrian Post will provide its services in the usual manner.

  • Australia - March 17, 2020

    Australia Post advises that it has temporarily suspended signature upon delivery for inbound items, effective immediately, in order to limit face-to-face methods of delivery and reduce the risk of the spread of the coronavirus (COVID-19).

  • Saudi Arabia - March 13, 2020

    Saudi Post has informed that to minimize the spread of the novel coronavirus (COVID-19), and the requirements of the government of Saudi Arabia, all letter-post, parcel-post and EMS items requiring a signature on delivery will for security reasons, provisionally be delivered to customers indirectly. Consequently, it will not be mandatory for Saudi Post to provide written proof of delivery, and the delivery confirmation will be based on a code sent to the addressee's mobile phone.

  • Canada - March 13, 2020

    Canada Post statement on COVID-19: As we continue to serve Canadians across the country, Canada Post is closely monitoring the coronavirus (COVID-19) pandemic. We are taking various steps to manage and respond to the evolving circumstances around this pandemic, while following the guidance of the Public Health Agency of Canada (PHAC), which is the Government of Canada's lead for COVID-19. When it comes to items in the mail, we can advise that the PHAC and the World Health Organization (WHO) continue to state that there is a very low risk regarding incoming mail items. We are in constant contact with our international partners and are continuing to safely accept international items. In late January, we enacted our corporate pandemic plan. As part of that plan, we have a dedicated internal team regularly monitoring developments, responding to issues and preparing to make any necessary changes in a responsible manner. So far, there have been no impacts to our operations. The safety of our employees remains our priority. We are encouraging employees to diligently follow the prevention recommendations from health authorities, such as proper hand washing. We have also prioritized the distribution of hand sanitizer and provided proper safety equipment, such as nitrile gloves, where appropriate. We are communicating regularly with our employees to ensure they have the necessary facts and tools to deal with this ongoing situation at the workplace, and in their personal lives. As circumstances evolve, please know that all of us at Canada Post are doing everything we can to manage and respond to the COVID-19 pandemic, with the safety of our employees and our communities in mind.

  • Italy - Coronavirus Updates - March 12, 2020

    Poste Italiane, wishes to inform that, owing to measures taken by the Italian government since Tuesday, 10 March 2020 to reduce the risk of the spread of the novel coronavirus (COVID-19), the entire Italian territory has become a "yellow zone" that is subject to a number of extraordinary measures, effective until 3 April or a later date that may be communicated in due course. As per the Decree by the President of the Council of Ministers dated 9 March 2020 (in Italian), people should stay at home, minimize their social contact and limit their movements within Italy. Travel is currently authorized within Italy only for important reasons, such as health or work. Therefore, Poste Italiane can pursue its activities only in compliance with strict ad hoc measures in line with government directives. In order to ensure that human contact is minimized, so as to preserve personal safety, it is deemed necessary to significantly reduce the workforce deployed in the logistics chain, with regard to both sorting and delivery. This will have a major impact on operations and, consequently, on quality of service for all types of inbound and outbound mail (letter post, parcels and EMS). This is expected to last until the end of the COVID-19 epidemic, which it is hoped will be by 3 April. For this reason, as indicated to the National Regulatory Authority, service delivery standards cannot be guaranteed and a situation of force majeure has been declared until the situation returns to normal. Poste Italiane, Italy's top employer and a key element in the country's economy, is fully committed to playing its part in helping Italy to overcome this major challenge. A dedicated committee, involving all senior management, has been working around the clock for a number of weeks, in close contact with the relevant institutional bodies, to define and continuously adapt directives and provisions in compliance with the government-mandated precautionary measures intended to prevent the spread of the novel coronavirus. Although Poste Italiane is fully committed to keeping its international mail processing centres, domestic sorting centres and delivery network open and operational, a number of special provisions are being implemented in the wider national interest, in order to protect employees, citizens and customers. Consequently, restrictions are in place for registered items subject to signature upon delivery. In order to avoid human contact, parcels and registered and insured items that would ordinarily require the addressee's signature can, with the addressee's consent, be deposited in the addressee's mailbox or in a secure location on their premises, with signature by the postman/woman on their portable devices. This special provision ensures that there is no physical contact between Poste Italiane staff and customers. Alternatively, if the addressee is absent or wishes to collect the item from a post office, a special notice of delivery will be left in their mailbox, with instructions for access to the post office. Of course, access to post offices is also subject to restrictions and special conditions, so as to minimize the spread of COVID-19 and protect Poste Italiane staff and customers. For the same reasons, any cash-on-delivery items will be available at post offices and the addressee will be informed by means of a special note left in their mailbox. Moreover, with effect from Monday, 16 March, Poste Italiane will be unable to accept "PostaTarget" commercial mail from direct entry channels. No other changes to service modalities are currently in place. A special sanitation plan, covering the entire post office network, postal premises and fleet of vehicles, has been in place for several weeks and will continue until the end of this epidemic. This entails the exceptional closure, for a few days, of the premises subject to this measure, which results in delivery delays. Personal safety equipment is also being provided throughout our retail and logistic networks so as to protect staff in their daily work, and special directives are in place to manage customers' presence in post offices under safe conditions. Airports remain open, although many airlines have cancelled their flights to Milan Linate and Malpensa. As a result, Poste Italiane has opted to divert outbound mail onto certain flights from Rome Fiumicino, asking the airlines to provide road transport solutions from Milan to Rome. Poste Italiane has been informed that similar solutions are also being offered to other partners for outbound traffic to Italy. Surface traffic is not restricted. Poste Italiane is, of course, constantly monitoring the situation and will take prompt corrective action in response to any developments. It will also provide timely updates in the dedicated section of its website, available at https://www.poste.it/emergenza-covid19.html. The provisions set out above will remain in effect until further notice.

  • Mongolia - March 12, 2020

    Mongolia Post has confirmed the first case of COVID-19 infection has now been recorded in Mongolia. To help prevent the virus from spreading, all international flights, both inbound and outbound are suspended from 11-30 March and domestic routes are closed from 10-16 March 2020. These periods may be extended. Mongol Post is temporarily closing its international mail centre from 15 March to 1 April 2020. As a result, mail deliveries will experience delays during these periods and immediately after.

  • Italy - March 12, 2020

    Italy's post advises it has resumed mail service throughout the country. However, the following temporary precautionary measures will be applied nationwide until March 15 or until new guidance is provided by authorities: •All mail items, including registered mail, insured letters and parcels, will be deposited in mailboxes with a notice signed by the mail carrier informing the recipient of this temporary measure. •If the addressee is absent or refuses to accept this mode of delivery, the mail carrier will leave a notice of delivery and instructions in the recipient's mailbox, enabling the recipient to collect the item from a post office. •Items rejected by the addressee will be returned to sender.

  • Indonesia - March 12, 2020

    Indonesia Post has confirmed the new Customs processes which incorporate the lower De Minimis Threshold since the end of January 2020 has improved with processing times back to normal, and no clearance delay.

  • France - March 12, 2020

    The national strike affecting many sectors in France has ended and all postal services are now back to normal.

  • Italy - March 5, 2020

    Precautionary closures have been removed from some of the previously reported municipalities, where postal operations are to resume with the aim to clear backlogs within a couple of weeks. Precautionary closure still apply to the 11 regions below, and Poste Italiane will continue to store items addressed to the closed areas until they are re-opened. CASALPUSTERLENGO: 26841 BERTONICO: 26821. CASTIGLIONE D'ADDA: 26823. TERRANOVA DEI PASSERINI: 26827. CASTELGERUNDO: 26844. CODOGNO: 26845. MALEO: 26847. SAN FIORANO: 26848. FOMBIO: 26861. SOMAGLIA: 26867. VENETO:35030.

  • UK - February 28, 2020

    Royal Mail, would like to inform that heavy rainfall in various areas has caused severe flooding, with many roads closed and impassable. The collection and the delivery of letter-post, parcel-post and EMS items has therefore been suspended, since 18th of February 2020, in all areas with postcodes starting with the prefixes DE, HR, SY, TF, WR or WV. and Royal Mail, would also like to inform that there has been heavy snowfall in certain areas, causing treacherous conditions and preventing collections and deliveries from taking place. The collection and delivery of parcel-post and EMS items have therefore been suspended, since 24 February 2020, in all areas with postcodes starting with the prefixes DG, DH, HU, LA, NE or YO

  • Martinique - February 28, 2020

    La Poste, the French Post Office, has informed us that, as of the 20th of February 2020, the strike action affecting the French overseas department of Martinique, is over and normal mail operations has resumed. Some delay may still be experienced due to possible backlog from the strike.

  • Italy - February 25, 2020

    Poste Italiane, asks us to inform that, in accordance with the ministerial order resulting from recent cases of the novel coronavirus (Covid-19), precautionary closure is being applied to the locations with the following postcodes from 22 February 2020: CASALPUSTERLENGO: 26814, 26821, 26822, 26823, 26826, 26827, 26828, 26841, 26842, 26843, 26844, 26845, 26846, 26847, 26848, 26849, 26856, 26861, 26862, 26863, 26864, 26865, 26867. BERTONICO: 26821, 26822 CASTIGLIONE D'ADDA: 26823, 26826 TERRANOVA DEI PASSERINI: 26827, 26828, 26841, 26842, 26843 CASTELGERUNDO: 26844 CODOGNO: 26845, 26846 MALEO: 26847 SAN FIORANO: 26848, 26849, 26856 FOMBIO: 26861, 26862, 26863, 26864, 26865 SOMAGLIA: 26867 The collection/acceptance and delivery of letter-post, parcel-post and EMS items from/to the above-mentioned locations is temporarily suspended.

  • China - February 25, 2020

    The U.S. Postal Service continues to have a temporary suspension of the guarantee on Priority Mail Express International destined for China and Hong Kong, effective Feb. 10, due to widespread airline cancellations and restrictions into this area. In addition, customers may see delays in mail and packages destined to China as well as from China. China Post advises that it is taking steps to prevent and minimize the spread of the coronavirus. It notes that according to the World Health Organization, coronaviruses do not survive for long on objects. The post says it is therefore safe to receive postal items from China without risk of contracting the virus. Measures have nevertheless been implemented to ensure the safety of mail processing and postal staff, including disinfection of postal offices, processing centers and transportation vehicles, and monitoring of postal staff's physical health. China Post says delays should be expected in mail transport, processing and delivery.

  • Italy - February 24, 2020

    Poste Italiane has informed us that, in order to minimize the spread of the novel coronavirus (Covid-19), precautionary closures will be applied to the following postcodes from the 22nd to 24th of February 2020: 26814, 26821, 26822, 26823, 26826, 26827, 26828, 26841, 26842, 26843, 26844, 26845, 26846, 26847, 26848, 26849, 26856, 26861, 26862, 26863, 26864, 26865, 26867 As result, delivery delays can be expected to the above postcode areas during and immediately after the closure.

  • Slovakia - February 14, 2020

    Following a security incident there was restriction on operations at the International Mail Hub on Thursday,13th of February. As a result, almost all dispatches which arrived on Thursday were delayed. As of Friday 14 February, the mail hub is back to normal but is dealing with double the volume of mail, so delays are still possible.

  • Israel - February 14, 2020

    Israel Post has advised they are dealing with mail and parcel backlogs as a result of an unforeseen increase of volumes. They're processing items as quickly as possible, and expect normal performance will resume by the end of the month. In the meantime, delivery delays on untracked and tracked mail & parcels can be expected.

  • Iceland - February 14, 2020

    Icelandic Post has informed us that due to a storm on Friday, 14th of February, all outbound dispatches have been cancelled and most flights to/from Iceland are cancelled or delayed. All roads to/from Reykjavik are closed. Domestic transport and distribution has also been cancelled in most areas including the Reykjavik area. As result, delivery delay can be expected within Iceland likely for a minimum of 24 hours depending on any traffic build up till after the storm has passed.

  • Macao - February 11, 2020

    In order to minimize the spread of the novel coronavirus (2019-nCoV), the Macao Government has announced all civil servants, other than those working for emergency and critical services, will remain exempt from working from 8-16 February 2020. As a result, limited basic postal services are available to the public during this period.

  • Canada - February 11, 2020

    The state of emergency in the city of St. John's, Newfoundland, is over and all postal services returned to normal on Friday 7 February.

  • Martinique - February 10, 2020

    The postal operator of France, La Poste, informs us that there has been a strike in their overseas department of Martinique. The strike started around mid January. The situation causes delays for deliveries in the region. We will inform you when the situation will be back to normal.

  • China & Hong Kong - February 10, 2020

    The U.S. Postal Service (USPS) will be temporarily suspending the guarantee on Priority Mail Express International destined for China and Hong Kong, effective Monday, Feb. 10, 2020, due to widespread airline cancellations and restrictions into this area. USPS is undertaking all reasonable measures to minimize the impact to our customers.

  • China - Coronavirus Update - February 10, 2020

    China Post, asks us to reiterate and inform of the following issues with regard to preventing and minimizing the spread of the novel coronavirus (2019-nCoV), as per the requirements of the Chinese government. First of all, according to the World Health Organization, coronaviruses do not survive for long on objects. It is therefore safe to receive postal items from China, without risk of contracting the new coronavirus. Measures have nevertheless been implemented to ensure the safety of mail processing and postal staff, including disinfection of postal offices, processing centres and transportation vehicles, and monitoring of postal staff's physical health. 1. Measures taken for disinfection and delivery All postal offices, processing centres and transportation vehicles will be disinfected regularly and postal staff's physical health will be monitored. For all inbound mail (letter-post, parcel-post and EMS items), China Post will contact the recipient by telephone in advance to inquire as to their delivery preferences. Delivery will be conducted via non-face-to-face methods, such as temporary storage at the postal outlet, availability for collection from the outlet, or delivery to a smart parcel locker. Therefore, delays should be expected in the processing and delivery of inbound mail, and it may not be possible to provide written proof of delivery. 2. Impact on customer inquiry As delivery options for all inbound mail need to be agreed by the recipient in advance, China Post kindly requests the assistance of other countries and their designated operators in explaining to senders the aforementioned delivery options, which may not allow for the provision of written proof of delivery under these special circumstances. With regard to customer inquiry for inbound mail (registered/insured letter-post items, parcel-post and EMS items), the provision of written proof of delivery by China Post is not mandatory under such circumstances. Inquirers who submit inquiries to the system while this provision remains effective should be advised not to escalate their inquiries to subsequent workflow levels. 3. Impact on transit mail transportation Owing to the spread of the 2019-nCoV virus, a number of international airlines have suspended flights to mainland China, and some border ports in neighbouring countries are also temporarily closed. As a consequence, China Post will temporarily store affected transit mail (air and surface) and will transport it to the destination countries when these transport options are once again available. Delays should be expected in transport and delivery during this period. To date, transit mail to the following countries has been affected: Dem. People's Rep. of Korea, Kazakhstan, Kyrgyzstan, Mongolia, Tajikistan, Turkmenistan, Uzbekistan and Viet Nam.

  • Poland - February 6, 2020

    We've been informed the Airmail Unit in Warsaw is relocating between 17 and 19 February 2020. As a consequence, delays to mail posted to and from Poland can be expected until 10 March 2020.

  • Japan - February 6, 2020

    Japan Post advises that there are serious delays in the handling of outbound mail due to continually rising volumes, particularly in express mail and parcels sent to China. This, coupled with the cancellation of flights between Japan and China, is causing congestion at sorting centers and other facilities. Japan Post is taking active steps to decrease backlogs as soon as possible. However, as more and more airlines cancel their flights to China, delays are expected to continue.

  • Macao - February 4, 2020

    Macao Post has updated that in order to minimize the spread of the novel coronavirus (2019-nCoV), the Macao government has announced that all civil servants will continue to be exempted from working until Friday 7 February 2020 (inclusive). As a result, limited basic postal services are available to the public during the above period.

  • Mongolia - January 31, 2020

    Due to the outbreak of the novel coronavirus (2019-nCoV) and its rapid spread, the Mongolian authorities have closed all educational institutions in the region and have strictly prohibited all public activities from 27 January to 2 March. As a result, all inbound and outbound mail processing is likely to face some disruption.

  • Hong Kong - January 31, 2020

    Hongkong Post advises that there are disruptions to mail processing as the government takes steps to reduce the risk of the spread of the coronavirus. The impact is expected to last for a few days.

  • Jamaica - January 31, 2020

    Jamaica Post advises that postal operations have been disrupted as a result of tremors associated with the 7.7 magnitude earthquake that occurred in the Caribbean basin on Jan. 28. There was an emergency evacuation of the international mail processing center in Kingston and all inbound and outbound mail operations are affected.

  • Finland - January 31, 2020

    There is currently a strike in Finland by the Paper Industry which is affecting road transportation in Finland. The strike started on 27 January and has is scheduled to continue until Monday February 17th - unless the negotiating parties reach an agreement beforehand. As a result, this is likely to result in some delays in mail traffic due to extended travel time until the strike finishes.

  • Cayman Islands - January 31, 2020

    The Cayman Islands post advises that all postal services are temporarily interrupted due to a 7.7 magnitude earthquake that struck the Caribbean on Jan. 28. As buildings, roads and utilities are assessed for damage, non-essential staff have been instructed not to come to work for the time being.

  • Macao - January 29, 2020

    Macau Post advises that all postal services are suspended Jan. 30-31 as the government closes public services in an effort to minimize the spread of the coronavirus.

  • Indonesia - January 29, 2020

    Indonesia's post advises that the customs clearance process is expected to be delayed as a result of changes to the de minimis exemption on shipments imported into the country, effective Jan. 30. Delays are therefore expected in mail processing and delivery, including express mail items containing goods.

  • China - January 29, 2020

    China Post advises that in order to prevent the risk of further transmission and spreading of the coronavirus, all mail destined to or moving through Wuhan will be disinfected at its processing center. For international mail destined for Hubei Province (postcodes 430000-449999), China Post will contact the addressee by telephone before delivery to ask about their delivery preferences. The mail can either be temporarily stored at the postal outlet, made available for pickup from the outlet, delivered to a smart parcel locker or delivered by other non-face-to-face methods. These steps will result in delays to international inbound mail processing and delivery, and it will not be possible to provide written proof of delivery in some cases.

  • Israel - January 27, 2020

    Israel Post advises that transport and delivery of mail may be delayed due to events being held in Jerusalem Jan. 22 to 24 to mark the 75th anniversary of the liberation of the Auschwitz concentration camp.

  • France - January 27, 2020

    Due to severe weather conditions in relation to Storm Gloria, our partners in the South of France report delays in the collection and delivery of all mail and parcels in the region.

  • China - January 27, 2020

    Due to reduced Customs operations over the Chinese New Year period, some gateways into China will not be conducting clearance work for international letters and parcels on 25, 26, 28 & 30 January 2020. As a result, deliveries into China may experience delays during and immediately after this period, due to the possible build-up of mail & parcels waiting to clear customs.

  • Canada - January 27, 2020

    Canada Post advises that due to heavy snowfall, the city of St. John's, Newfoundland, has declared a state of emergency. The St. John's mail processing plant, letter carrier depots and retail offices in the St. John's metro and Eastern Avalon area have been closed since the morning of Friday, Jan. 17, and collection and distribution of letter-post, parcel-post and express mail items in the affected areas is currently suspended.

  • Australia - January 27, 2020

    Australian Post has updated that the severe weather event, resulting in bushfires in regional areas of Australia, has ended and that the collection and delivery of all mail products are back to normal. However, please note that some addresses and routes have been destroyed by the fire and delivery may still experience some delay in worse hit areas, which are the following postcode areas: 2250-2263; 2323-2430; 2440; 2443; 2446; 2469; 2471; 2500-2653; 2721-2730; 2753-2795; 2848; 2900-2914; 3700-3741; 3865; 3909; 4570; 4650; 4670; 4674; 4676; 5115-5117; 5220-5223; 5232-5253; 5271-5275; 6030; 6037; 6041; 6442; 6335-6338; 6725-6770.

  • Philippines - January 21, 2020

    Severe ashfall following the eruption of the Taal volcano is affecting the areas of Batangas, Laguna and Tagaytay City in the province of Cavite. As a result, some international flights were cancelled last week, delaying the processing of international mail (letter-post, parcel-post and EMS items). Normal flight operations have now resumed however, delays are still to be expected as Taal Volcano's activity has not yet ceased.

  • Canada - January 21, 2020

    Due to inclement weather in the Eastern Newfoundland region, mail and parcels has not being delivered since Friday, January 17th.

  • Iraq - January 14, 2020

    Effective Monday, Jan. 13, 2020, the Department of Defense Military Postal Service Agency has requested USPS to temporarily suspend mail acceptance for the DoD military ZIP Codes transiting through / destinating to Bagdad Airport. DoD ZIPS to temporality curtail acceptance in postal stream: 09305 - BDSC 09308 - Besmaya Combat Training Center 09333 - Al Asad Air Base 09348 - FOB Union III 09378 - Camp Taji 09381 - Al Taqqadum Airbase 96610-0800 - SPMGTAF 2/7 DET9 96610-1500 - TF Spartan 20.1

  • Brazil - January 14, 2020

    Brazil Post delays are the result of significant increases in inbound volumes which were 56% higher in December 2019 over the same period in 2018. They explained "This unexpected high volumes associated with some technical transmission issues have generated an impact on the treatment and information exchange of some items. However, due to some contingency actions implemented by our operational area, the forecast for the complete regularization of these issues is the second half of February."

  • Australia - January 9, 2020

    Aus Post has updated us saying the extreme hot temperatures, resulting in bushfires in many coastal areas of Australia, is impacting the collection and delivery of all mail products. The affected areas are primarily in postcodes: 2250-2263, 2323-2430, 2440, 2443, 2446, 2469, 2471, 2500-2653, 2721-2730, 2753-2795, 2848, 2900-2914, 3700-3741, 3865, 3909, 4570, 4650, 4670, 4674, 4676, 5115-5117, 5220-5223, 5232-5253, 5271-5275, 6030, 6037, 6041, 6442, 6335-6338 and 6725-6770. The situation is also affecting mail flows into, and out of Australia due to issues transporting mail to and from affected areas.

  • Indonesia - January 3, 2020

    Indonesia Post has informed that heavy rain in the Region of Jakarta and West Java Province on Wednesday, 1st January 2020 led to floods which rendered all major roads in those areas inaccessible by any type of vehicle. Delays are therefore to be expected in the processing and delivery of all postal and EMS items. The affected districts and areas have the following postcodes: • Central Jakarta: 10xxx, West Jakarta: 11xxx, South Jakarta: 12xxx, East Jakarta: 13xxx • North Jakarta: 14xxx, Tangerang: 15xxx, Bogor: 160xx, Depok: 164xx, Bekasi: 170xx • West Bandung: 405xx There is no indication of the potential delay at present.

  • United States - December 23, 2019

    The Mail Group facilities will be closed on Wednesday, December 25th due to the Christmas Day holiday.

  • Slovakia - December 23, 2019

    Slovakia Post are performing IT system maintenance from 4-6 January 2020. All postal operations will be closed between these dates, leading to some delays.

  • Italy - December 23, 2019

    Poste Italiane and SwissPost have advised, from 1 January 2020 the municipality of Campione d'Italia will be included in the EU customs territory, and excluded from the Swiss customs territory. All postal items addressed to Campione d'Italia from 1 January 2020, will be processed and delivered by Post Italiane. The correct new postal address and code will be 22061,Campione d'Italia, ITALY. The Swiss postcode 6911 will no longer be applicable, any items addressed to Campione d'Italia using the Swiss postcode will be handled as a 'missent' item, forwarded by Swiss Post to Post Italiane for customs clearance and may therefore be subject to delay.

  • Iceland - December 23, 2019

    Icelandic Post have updated us, International flights have resumed and access to the North & East is possible although deliveries remain difficult due to continued heavy snow and power shortages in some regions.

  • Canada - December 23, 2019

    The Minister of Labour has agreed to extend the arbitration process by six months, to June 30, 2020, at the request of the arbitrator. Arbitrator Elizabeth MacPherson, whose mandate was set to expire on December 31, 2019, now has until the end of June to deliver two new collective agreements between Canada Post and the Canadian Union of Postal Workers (CUPW-Urban and CUPW-RSMC). The two parties have been in arbitration since January of this year. Arbitrator MacPherson intends to write her decision in May, have it translated in June and table it on deadline. There can be no legal work disruption during the arbitration process.

  • France Update - December 13, 2019

    The national strike in France has been extended with no end-date known at this time. As a result, delivery delays to mail for France and other European destinations transiting through France will continue.

  • Italy - December 12, 2019

    Italy's post advises that since Dec. 9 it has experienced problems with sorting equipment used to process inbound tracked and registered items from outside the European Union, causing temporary disruption of operations and delivery for this mail. This issue could affect operations for a few days.

  • Iceland - December 12, 2019

    A snowstorm that hit the country Dec. 10 caused severe delays in international and domestic transport and mail distribution.

  • France - December 10, 2019

    The National strike in France has now been extended until Dec 11, 2019.

  • Spain - December 4, 2019

    Correos (Spanish Post) has advised the Climate Change Summit is taking place close to Barajas Airport and Correos HQ. Protests are expected close to the event and also in the financial and business districts of Madrid, with a high security and police presence across the city. In addition, public transport workers have announced strike action during the summit. Delivery operations are likely to be disrupted as a result, in the districts affected by the protests.

  • Europe - December 4, 2019

    A National strike by multiple unions will take place on 5 December in protest of the Proposed Pension Reforms. The strike will involve the following Unions: National rail, Paris' regional transport authority, Air France air and ground crews, Air Traffic Controllers, Postal, Public Service Workers and Teachers Union, Police, Hospital and Ambulance Workers. Lorry Drivers have also announced that they intend to block major roads from 7 Dec onwards. As a result, mail to and from Europe is likely to be delayed for an extra 24 hours. Countries potentially impacted are: France, Germany, Netherlands, Belgium, Italy, Spain, Switzerland, Austria, Hungary, Czech Republic, Slovakia, Luxembourg, Poland, Denmark, Norway, Sweden on all mail and parcel products with impact likely to be an extra day's delay.

  • United States - November 26, 2019

    The Mail Group facilities will be closed on Thursday, November 28th due to the Thanksgiving Day holiday.

  • Hong Kong - November 26, 2019

    Hong Kong Post has advised postal operations have returned to normal following the recent public events.

  • Finland - November 22, 2019

    The post advises the current strike will continue until Dec. 8. The job action is being supported by other transport unions, with sea and road connections to and from Finland affected as well.

  • Israel - November 21, 2019

    All services have now returned to normal.

  • Chile - November 21, 2019

    All services returned to normal on Monday, November 18th.

  • Slovenia - November 13, 2019

    Because of a strike on Monday November 11th 2019 by the Slovenian Post, minimal operations took place. Expected delay in the delivery of letters is 1 - 3 days.

  • Lebanon - November 13, 2019

    Lebanon Post has informed us that since Wednesday, November 13, 2019, all Post Offices and mail distribution have been suspended due to demonstrations and road blockages in various cities across Lebanon.

  • Israel - November 13, 2019

    Israeli Post has notified that mail deliveries and collections (letter-post, parcels and EMS items) in the south and central regions of Israel have experienced interruptions due to security situations. As a result, some items due for delivery in these areas may be delayed. There is no indication on the duration of any delay at present.

  • Hong Kong - November 11, 2019

    A series of public events and road blocks has severely affected the transportation network in major parts of Hong Kong, limiting the movement of inbound and outbound mail. This disruption is expected to continue for a number of days.

  • Finland - November 11, 2019

    The Finnish Post has updated us that the postal workers' union has called a strike, which is taking place from 11-24 November 2019. Some transport trade unions and members of the aviation trade union have also announced their support for the strike who plan to target mail handling at airports. Finnish Post is therefore suspending both inbound and outbound airmail as the office of exchange will not be able to operate during the strike period. This applies to letter post, parcel post and EMS items. As a result, mail services will experience a delay during the strike as processing and deliveries will be affected and immediately after the strike period, subject to any backlog.

  • Australia - November 11, 2019

    We've been advised that bushfires in New South Wales are affecting the collection and delivery of mail in the following postcode areas: 2424, 2427, 2428, 2429, 2430, 2443 and 2446. This will also impact on mail flows into and out of Australia, due to difficulties in transporting mail to and from the mentioned areas.

  • Lebanon - November 5, 2019

    Lebanon Post has updated that normal Postal operation has resumed from 1st November 2019.

  • Finland - November 5, 2019

    The Finnish Post and Logistics Union (PAU) has announced a two-week strike in November, starting Monday,November 11 until Sunday, November 24, unless a solution is found in the negotiations before then. Should the strike action go ahead then delays to mail services can be expected during and immediately after the strike if it goes ahead.

  • Hong Kong - October 29, 2019

    Hong Kong Post advises operations have resumed in all postcode areas following disruptions due to a series of public events that began on Oct. 1.

  • Chile - October 29, 2019

    Due to Social and Political unrest since Sunday, October 20th, Correos Chile is experiencing delays in the processing and delivery of both inbound and outbound mail.

  • Botswana - October 29, 2019

    Botswana Post has informed us the country is holding national elections on October 23, 2019, and by presidential directive, 24th and 25th of October 2019 have been declared national holidays. Botswana Post's operations will therefore be closed on these dates with no processing or delivery and will resume on October 28, 2019.

  • Australia - October 29, 2019

    AusPost has advised they have regained access to the areas worst impacted by the bush fires and will manage deliveries from now on. Some delays may still occur due to possible backlogs and properties destroyed by the bush fires.

  • Malaysia - October 21, 2019

    Malaysian Post has informed us they have been experiencing IT service disruptions since Sunday 20 October 2019 because of an internal system shutdown. As result, the processing and delivery of inbound and outbound international mail will be delayed.

  • Lebanon - October 21, 2019

    Lebanon Post has informed us that, since Thursday, 17th October 2019, there have been evening protests and demonstrations in various cities across Lebanon. Many roads are currently blocked due to the protests and demonstrations, until further notice there will be no processing operations, collections or deliveries. As a consequence, there will be delays to the delivery of letters and parcels.

  • Japan - October 21, 2019

    Service at the airport is back to normal and all international exchange offices in Japan are now operating without any serious backlogs resulting from the recent typhoon. Japan Post is accepting and delivering all types of domestic and international postal items (letter-post, parcels and EMS items) across the country. However, delivery delays may be experienced in Eastern and Northern Japan, areas that were seriously affected by the Typhoon.

  • Japan - October 11, 2019

    Japan Post has informed us that an airport is scheduled to close due to a Typhoon, which is scheduled to hit the east of Japan on October 12th. Although the airport will resume operations on October 13th. Japan Post is making every effort to ensure the delivery and dispatch of international mail items by using other international mail hubs. However, delivery delays are likely during the Typhoon period

  • Bermuda - October 11, 2019

    Bermuda Post advises operations have resumed in all postcode areas following disruptions caused by Hurricane Humberto.

  • Thailand - October 9, 2019

    Thailand Post advises operations have resumed in all postcode areas following disruptions caused by flooding.

  • Portugal - October 9, 2019

    We've been advised the strike by Portuguese fuel tanker drivers has ended, with normal operations resuming at airports.

  • Indonesia - October 9, 2019

    Indonesian Post has advised mail operations are back to normal.

  • Canada - October 9, 2019

    On Monday, October 14th there will be no regular collection or delivery of mail on this day due to the Thanksgiving Day holiday.

  • Barbados - October 9, 2019

    Barbados Postal Service advises that full operations have resumed at the processing center in Bridgetown following a temporary suspension.

  • Australia - October 9, 2019

    Australia Post has informed us that due to severe weather and bush fires in New South Wales, collection and delivery of all mail products in postcode area 2469 is affected.

  • Thailand - October 7, 2019

    Thailand Post has advised that the flooding in the following postcode areas has subsided, and mail operations and deliveries of postal items have returned to normal: 32xxx, 35xxx, 37xxx, 40xxx, 45xxx, 64xxx, 65xxx, 66xxx and 67xxx. However, the following postcode areas are still currently affected by the flooding, which may cause delays in mail operations and delivery of postal items (letter post, parcel post and EMS): 25110, 73190 and 34190.

  • Hong Kong - October 7, 2019

    Another series of public events has been taking place since Tuesday, October 1. As a result, roads have been blocked which has seriously affected the processing and delivery of all inbound, outbound and local mail (letter post, parcels and EMS items. This has impacted postings from 28 September).

  • China - October 7, 2019

    A national holiday is taking place from October 1-7, this year is also the 70th anniversary of the People's Republic of China. There will be large celebrations, including a military parade which will take place on Oct 1st. China Post has confirmed a Customs' holiday and reduced operating times during this period: • Beijing: No custom clearance between October 1-7. This will affect any province which are under the jurisdiction of Beijing Customs. (Express Mail Service traffic will not be affected. However, standard letter and small packet through standard China Post network will be affected) • Shanghai/Guangzhou: Customs will operate as normal • ZheJiang/Jiangsu: Customs will not be operating from October 1-3 • Shenzhen: Customs will be working half day shifts from October 1-7 Delivery delays are likely as a result.

  • Barbados - October 7, 2019

    Barbados Post have advised they are experiencing operational issues since Friday, October 4th, causing a temporary suspension of mail operations in the Bridgetown processing center.

  • Spain - September 20, 2019

    The days with no deliveries and collections due to the storms and flooding ended on September 17, 2019.

  • Indonesia - September 20, 2019

    Post Indonesia is restructuring its operational processes at their center in Jakarta. This may result in potential delays to the processing and delivery of inbound international mail including confirmation of arrival scanning events.

  • Bermuda - September 18, 2019

    The category 3 hurricane Humberto is about to hit Bermuda. As of September 18th, 2019 all mail and parcel collection and delivery services are suspended throughout the island until further notice.

  • Spain - September 16, 2019

    Due to heavy weather conditions since September 12th, 2019 in the south of Spain delays might occur in the collection and delivery of mail and parcels in the following regions: • Alicante (03000-03999) • Almería (04000-04999) • Murcia (30000-30999)

  • Thailand - September 10, 2019

    Thailand Post informs us that Tropical Storms Podul and Kajiki, which hit northern and north-eastern parts of Thailand, have caused flash floods in many areas. This results in delays of mail operations and transportation. This can affect the delivery of post and parcels throughout the following postcode: 32xxx, 34xxx, 35xxx, 37xxx, 40xxx, 45xxx, 64xxx, 65xxx, 66xxx and 67xxx.

  • North/South Korea - September 10, 2019

    Typhoon Lingling has hit South-Korea and North-Korea recently. This had an impact on the infrastructure. Deliveries of mail and parcels might suffer delays due to damages.

  • Indonesia - September 10, 2019

    Due to an unconducive situation in major areas of Papua and West Papua, the processing and delivery of all inbound, outbound and local mail and parcels has been affected since Thursday, August 29th, 2019. The affected districts and areas have the following postal codes: 990xx : Jayapura; - 988xx : Nabire; - 984xx : Sorong; - 996xx : Merauke; - 999xx : Timika; - 983xx : Manokwari.

  • Albania, Kosovo and Slovenia - September 10, 2019

    There will be worker strikes at the airline company Adria Airways in the upcoming weeks. The airline services mail and parcel volumes to Slovenia, Albania and Kosovo. There are three-day strikes planed on the 8th, 18th and 30th of September. Volumes to these destinations can experience significant delays during this period.

  • Hong Kong - September 3, 2019

    Hong Kong Post has updated that normal mail operation has resumed after the most recent public events. Mail posted to and from Hong Kong is likely to be delayed while large public gathering continue.

  • Finland - September 3, 2019

    Strike action by Postal workers is likely to cause delays of up to 24 hours to some parcel deliveries on Friday, August 30th in the regions of Tampere, Vantaa and Jyväskylä. Further strike action is also planned Sunday, Sept. 1st and Wednesday, Sept. 4th. If this goes ahead, deliveries in various parts of Finland may again be affected.

  • China - September 3, 2019

    Normal delivery has resumed where it's safe and possible to do so after Typhoon Lekima hit Shanghai and neighboring Zhejang, Jiangsu and Shandong provinces on Aug. 8-10.

  • United States - August 29, 2019

    The Mail Group facilities will be closed on Monday, September 2nd due to the Labor Day holiday.

  • Hong Kong - August 29, 2019

    Hongkong Post advises that a series of public events since August 24th have lead to blocked streets in major areas of Hong Kong and disrupted processing of all inbound, outbound and local mail. The impact is expected to last for a few days.

  • Canada - August 29, 2019

    On Monday, September 2nd there will be no regular collection or delivery of mail on this day due to the Labour Day holiday.

  • Barbados - August 29, 2019

    From August 26-28 Barbados Post was under national shutdown due to Tropical Storm Dorian. This affected all mail and flights coming and leaving Barbados. Barbados Post has now advised that the national shutdown has been lifted. As a result, all flights and postal operations returned to normal.

  • England, Northern Ireland, Scotland & Wales - August 22, 2019

    On Monday, August 26th there will be no regular collection or delivery of mail on this day due to the Summer Bank Holiday.

  • Portugal - August 14, 2019

    Portuguese fuel truck drivers have been on a strike since August 12th, 2019. The government issued an emergency decree called 'civil requisition'. It is unknown how long the strike will last and what impact this has on the delivery of mail and parcels with destination to Portugal.

  • Canada - August 14, 2019

    On Monday, August 19th there will be no regular collection or delivery of mail on this day in the Yukon area due to the Discovery Day holiday.

  • Nepal - August 12, 2019

    Nepal Post advises that the general post office in Kathmandu is being relocated from Sundhara (postcode 44605). As a result, the office will be closed for parcels and express mail service Aug. 9-14. Letter services will be available.

  • Hong Kong - August 12, 2019

    Airport operations at Hong Kong International Airport have been disrupted and flights cancelled due to a public event. Hongkong Post advises the airport post office is closed and there are impacts to inbound and outbound mail services.

  • China - August 12, 2019

    Typhoon Lekima hit Shanghai and neighboring Zhejiang, Jiangsu and Shandong provinces Aug. 8-10, causing flight delays and cancellations that affected processing and delivery of both inbound and outbound mail.

  • Hong Kong - August 2, 2019

    Hongkong Post advises that processing of inbound and outbound mail will be delayed until further notice due to Tropical Cyclone Wipha.

  • France - August 2, 2019

    France's post advises that mail and package delivery will be disrupted from Aug. 24 to 26 in the following locations due to the G7 summit in Biarritz: • No parcel delivery in Biarritz (postcodes 642XX). • Disrupted delivery in Hendaye, Ascain, Mouguerre, St. Martin de Seignanx, Boucau, Tarnos (postcodes 64300, 64310, 64700, 64900, 40390, 40220).

  • Italy - July 29, 2019

    The Cagliari sorting center has now resumed normal operation after last week's fire.

  • Canada - July 29, 2019

    On Monday, August 5th various holidays will be occurring throughout Canada, there will be no regular collection or delivery of mail on this day to the following areas Saskatchewan, Manitoba, Ontario, Nunavut, Northwest Territories, Newfoundland & Labrador, Prince Edward Island, Nova Scotia, New Brunswick, British Columbia and Alberta.

  • Italy - July 25, 2019

    Due to a fire which occurred during the night in the servicing area of the sorting center in Cagliari, the building in temporarily closed until site checks by the fire brigade and police are completed. Operations will be started as soon as the all clear is given but as result, delivery delays can be expected for mail services in the Cagliari region, including Sardinia, until normal operation resumes. Postcode affected areas are: 09100, 09121, 09122, 09123, 09124, 09125, 09126, 09127, 09128, 09129, 09131 and 09134.