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  • Israel - November 16, 2022

    Israeli Post has updated that Covid-19 health restrictions are still in place and will continue to affect the processing and delivery of items until further notice. and Israeli Post has updated that they are currently working to clear a backlog of items within their sorting centre. As a result, delays may be experienced for items destined for Israel until this backlog has been cleared. An update will be provided once available.

  • Hong Kong - November 16, 2022

    Hong Kong Post has updated that the processing and delivery of mail has resumed as normal with effect from 8 November 2022.

  • El Salvador - November 16, 2022

    El Salvador Post has informed that the heavy rainful has ceased and postal operations have resumed as normal.

  • Aruba - November 16, 2022

    Aruba Post has updated that the postal strike is over and normal operation has resumed.

  • United Kingdom - November 11, 2022

    All Industrial Action has been cancelled over the next 2 weeks. However the CWU have announced Industrial Action on the following dates: 48 hours from 0400 Thursday 24th of November until 0400 Saturday 26th of November 48 hours from 0400 Wednesday 30th of November until 0400 Friday 2nd of December

  • Thailand - November 9, 2022

    Thailand Post has provided an update that the following list of postcode areas are still are impacted by flooding from tropical storm Noru: 13XXX and 34XXX

  • Hong Kong - November 9, 2022

    Hong Kong Post informed that a cyclone warning relating to Tropical Storm Nalgae was issued on the 2nd of November 2022. The processing and conveyance of all items was disrupted, impacting quality of service for all services. The Post will provide an update when available.

  • Greece - November 9, 2022

    Hellenic Post of Greece has informed that the Confederation of the Greek workers and the Association of the Civil Servants have announced a 24-hour strike on Wednesday, the 9th of November. Air traffic controllers have also announced a 6 hour work stoppage from 10:00 to 16:00 (local time). As a result, delays are to be expected during and immediately after the strike period.

  • Ukraine - October 31, 2022

    Ukraine Post has updated that the country’s infrastructure has suffered severe damage. The attacks on the power grid and local energy facilities are necessitating rolling power cuts lasting from one to four hours. In some cases, following a direct missile strike, power may be cut off for several days in certain areas. In areas without active hostilities, all Ukrposhta post offices will remain open. In places with up to 24 hours power outage, Ukrposhta employees will hand out postal items and pay out money orders and upload the delivery data into the system at a later stage, once power and Internet access are restored. Sorting facilities are equipped with electricity generators to ensure uninterrupted work and maintain normal customs and sorting procedures. However, operationally there may be delays. Therefore, delays should continue to be expected for items destined to Ukraine until further notice.

  • Portugal - October 31, 2022

    Portugal Post has informed that there will be a postal strike on the 31st of October and the 2nd of November 2022. Contingency plans are in place, however delays may be observed during and immediately after the strike period.

  • Germany - October 31, 2022

    Deutsche Post of Germany has informed that due to increasing COVID-19 infections among staff, it is currently encountering challenges in delivering items within promised delivery timescales. These challenges are mainly at local or regional levels rather than nationwide but may affect different parts of Germany with delays. As a result, minor delays may be experienced for items destined for Germany until further notice.

  • Belgium - October 31, 2022

    Belgian Post has informed that the major Belgian trade unions have called a 24-hour general strike, commencing at 00.01 on the 9th of November 2022. This strike will impact deliveries and therefore delays should be expected for items destined to Belgium during this time period.

  • Thailand - October 24, 2022

    Thailand Post has provided an update that the following list of postcode areas are still are impacted by flooding from tropical storm Noru: 12XXX, 13XXX, 14XXX, 15XXX, 16XXX, 17XXX, 18XXX 24XXX, 25XXX 32XXX, 33XXX, 34XXX 44XXX, 46XXX 60XXX, 61XXX, 66XXX 73XXX

  • Malta - October 14, 2022

    Malta Post has announced that the state of emergency with regards to COVID-19 has been lifted. As a result, all services have returned to normal with immediate effect.

  • Jamaica - October 14, 2022

    Jamaica Post has informed that the international mail processing centre, has now resolved the IT issues affecting mail processing and customs-related procedures.

  • El Salvador - October 12, 2022

    El Salvador Post has informed that the heavy rainfall caused by Storm Julia throughout the country has impacted the road network. This situation is disrupting mail operations for the acceptance, processing, distribution and dispatch of international mail. As a result, delays should be expected for items destined to El Salvador until further notice.

  • United Kingdom - October 6, 2022

    The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take further strike action. The CWU are required to provide Royal Mail with a minimum of 14 days’ formal notification before taking strike action and we have received this formal notification from the CWU for the following dates: • Thursday 13 October 2022 • Thursday 20 October 2022 • Tuesday 25 October 2022 These three planned strikes affect members who collect, sort, distribute and deliver parcels and letters across the UK. Royal Mail has well-developed contingency plans, but we cannot fully replace the daily efforts of our frontline workforce. We’ll be doing what we can to keep services running, but we are sorry this planned strike action is likely to cause you some disruption. We have been able to recover services quickly after recent CWU strike action and we will continue to focus our efforts on working to get our services back to normal as soon as possible after any future strike action. Announcement of potential further strike action The CWU has also publicly announced further dates for strike action however Royal Mail has not received the required formal notification of these dates. The CWU has communicated they intend to take one day of national strike action on Monday 28 November and then a series of strikes which if they take place, would affect different parts of our operational and administrative network on different days. Potential strike action impacting parts of our operation on different days between 2 November – 2 December Network & National Distribution: 2, 8, 14, 23, 30 November Parcel and letter processing and distribution Royal Mail international parcel and letter services Collections (customer, Post Office, postbox) 3, 9, 15, 24 November & 1 December Parcel and letter deliveries 4, 10, 16, 25 November and 2 December We will provide further detailed information about our contingency plans, services affected and our advice to customers in the event we receive formal notification for any or all of these potential strike dates. On days when strike action is taking place: • We will deliver as many Special Delivery and Tracked24 parcels as possible • We will prioritize the delivery of COVID test kits and medical prescriptions wherever possible • We will not be delivering letters (with the exception of Special Delivery) What you can do: • Post your items as early as possible in advance of the strike dates • Continue to post your items at Postboxes or Post Offices, however collections will be less frequent on days when strike action is taking place

  • Thailand - October 4, 2022

    Thailand Post has informed that Tropical Storm Noru hit Thailand on the 30th of September and created floods/blockages. As a result, delays should be expected for items destined to Thailand within the following postcode ranges until further notice: 10XXX, 11XXX, 12XXX, 13XXX, 15XXX, 16XXX, 24XXX, 25XXX, 26XXX, 30XXX, 31XXX, 32XXX, 33XXX, 34XXX, 35XXX, 36XXX, 40XXX, 42XXX, 44XXX, 45XXX, 50XXX, 60XXX, 65XXX,67XXX, 72XXX and 73XXX.

  • Cayman Islands - October 4, 2022

    The post of the Cayman Islands has updated that no postal facilities suffered any structural damage from Hurricane Ian and as a result all postal operations have resumed.

  • Canada - October 4, 2022

    Canada Post has informed that Hurricane Fiona has brought devastation to the Atlantic provinces of Canada. The hurricane has caused damage across Nova Scotia, New Brunswick and Prince Edward Island. Authorities are still assessing the damage and the work needed to reopen roads and restore power. As a result, delays should be expected for items destined for the below postcodes until further notice: B2J, B2H, B4H, B2N, B0M, B0K, B0L, B0P 1T0, B0M 1E0, B0H 1X0, B0J 3B0, B0J 1A0, B0J 2A0, B0C 1G0, B0C 1H0, B1A 1A0, B1G 1A0, B1J 1B0, B1J 1B0, B1W 1A0, B1Y 1B0, B1Y 1E0, B1A 4X0, B0C 1K0, B0C 1L0, B2C 1A0, B1C 1A0, B1K 1A7, B0C 1N0, B1H 1A0, B1B 1A0, B1E 1A0, B0C 1R0, B1L 1A0, B1V 2L0, B1P 1T0, B1N 1L0, B1A 4X0, B1H 1Y0, B2A 3Y6, B1P 5Z0, E8T, C1A, C1B, C0A, C1N, C0B.

  • Ascension Islands & St Helena - October 4, 2022

    We have been notified that air transportation to Ascension Island & St Helena is greatly reduced. Unfortunately, given the location of the countries, there is no viable alternative which would arrive any earlier. Customers can continue to send mail but there will be significant delays in the delivery of all products. Please note that mail to the Falkland Island is not affected. The last flight closed on the 25th of August as planned. The next flight is to close on 4th October 22. The situation is likely to be ongoing until Airport/runway rebuilding work is complete.

  • New Zealand - September 27, 2022

    New Zealand Post have updated that there are delivery delays of up to two working days in the Lower South Island. Winter illnesses/ COVID-related absences are delaying deliveries by up to 2 working days in the Waikato and Hawke’s Bay regions.

  • Cayman Islands - September 27, 2022

    The post of the Cayman Islands has informed that the Government has issued a hurricane alert for Hurricane Hermine. All post offices in the Cayman Islands ceased operating on Friday 23rd of September 2022. As a result, delays should be expected for items destined for the Cayman Islands until further notice.

  • Aruba - September 27, 2022

    Aruba Post has informed that the postal workers union has called a strike, effective from the 26th of September 2022. As a result, delays should be expected for items destined for Aruba until further notice.

  • United Kingdom - September 23, 2022

    CWU members are taking strike action on 30 September and 1 October 2022. Royal Mail is doing what they can to keep services running, but customers should expect significant disruption. Royal Mail has well-developed contingency plans, but they cannot fully replace the daily efforts of its frontline workforce. will be doing what we can to keep services running, but customers should expect significant disruption.

  • New Zealand - September 19, 2022

    On Monday 26th of September 2022, all parts of New Zealand will observe the day as a National Public Holiday to commemorate the life of Her Majesty, Queen Elizabeth II. As a result, delays in the delivery of items destined for New Zealand should be expected during this time.

  • Cook Island - September 19, 2022

    On Friday 30th of September 2022, Cook Island will observe the day as a National Public Holiday to commemorate the life of Her Majesty, Queen Elizabeth II. As a result, delays in the delivery of items destined for Cook Island should be expected during this time.

  • Bermuda, Canada, UK - September 19, 2022

    On Monday 19th of September 2022, Bermuda, Canada & UK will observe the day as a National Public Holiday to commemorate the life of Her Majesty, Queen Elizabeth II. As a result, delays in the delivery of items destined for Bermuda, Canada & UK should be expected during this time.

  • Australia - September 19, 2022

    On Thursday 22nd of September 2022, all parts of Australia will observe the day as a National Public Holiday to commemorate the life of Her Majesty, Queen Elizabeth II. As a result, delays in the delivery of items destined for Australia should be expected during this time.

  • Thailand - September 15, 2022

    Thailand Post has updated that the state of emergency in Thailand has been extended to at least the 30th September 2022. The Post still has to comply with restrictions and safety guidelines which may impact the processing and delivery of international items. As result, Thailand Post is unable to comply with the agreed standards until further notice.

  • Sri Lanka - September 15, 2022

    Sri Lankan Post has updated that postal operations in Sri Lanka have returned to normal with effect from 12th September 2022.

  • Honduras - September 15, 2022

    Honduran Post has updated that Coronavirus restrictions are no longer in place and the post is operating as normal.

  • Pakistan - September 2, 2022

    Pakistan Post has informed that certain areas of the country are currently affected by flooding. As a result, there may be disruption to mail operations and delays to the delivery of postal items.

  • Indonesia - September 2, 2022

    Indonesian Post has updated that the state of emergency with regard to COVID-19 has been lifted. As a result, the processing of items has returned to normal from 1 September 2022.

  • China - September 2, 2022

    Items destined for China are still experiencing delays due to ongoing operational delays within China. As a result, China post is unable to guarantee compliance with the agreed delivery standards and delays should be expected for items destined for China.

  • New Caledonia - August 24, 2022

    New Caledonian Post has updated that it is no longer experiencing transportation difficulties and that the situation has returned to normal with effect from 17 August 2022.

  • United Kingdom - August 22, 2022

    The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take strike action on 26 and 31 August and the 8 and 9 September 2022. We’re sorry this strike action is likely to cause customers some disruption. We’ll do everything we can to minimize disruption and get our services back to normal. Royal Mail has well-developed contingency plans, but they cannot fully replace the daily efforts of its frontline workforce. We’ll be working keep services running, but you should expect significant disruption on strike days. Please post items as early as possible in advance of the strike dates. Items posted the day before, during, or in the days after any strike will be subject to delay. On strike days, we’ll deliver as many Special Delivery and Tracked 24 parcels as possible and prioritize COVID test kits and medical prescription items. We will not be delivering letters, except for Special Delivery letter items. Delivery Offices and Customer Service Points will be closed, please do not try to collect from or drop off items on strike day dates. Post Offices will be open on strike days, except Friday 26 and Saturday 27 August when the CWU has also called a strike. This will mean a small number of Post Office branches may be closed. Collections from Post Offices will be limited during strike days, and customers should expect delays.

  • New Zealand - August 18, 2022

    New Zealand Post have updated that they are now experiencing normal levels of service as of the 15th of August.

  • China - August 11, 2022

    China Post has notified that they are still working to clear the backlog of items currently held up due to quarantine measures at the airport. Covid-19 restrictions also remain in place in China and continue to directly impact the processing, transiting and delivery of items. As a result, the post is unable to guarantee compliance with the agreed delivery standards and delays should be expected for items destined for China.

  • Chile - August 11, 2022

    Chilean Post has updated that the adverse weather conditions have subsided and therefore the delivery of items has resumed as normal.

  • Thailand - July 22, 2022

    Thailand Post has updated that the state of emergency in Thailand has been extended to at least the 30th September 2022. The Post still has to comply with restrictions and safety guidelines which may impact the processing and delivery of international items. As result, Thailand Post is unable to comply with the agreed standards until further notice.

  • South Africa - July 22, 2022

    South African Post has updated that operation at the Johannesburg office of exchange has returned to normal after recent relocation.

  • Macao - July 18, 2022

    Macao Post has updated that all government bureaus are to close from the 18th to the 23rd of July 2022, except those providing urgent and indispensable services to the public, in order to adopt strict control measures. As a result, deliveries of all mail is suspended with effect until further notice.

  • Chile - July 18, 2022

    Chilean Post has informed that due to adverse weather conditions, there may be delays in the release, transfer, and delivery of items until further notice.

  • Australia - July 18, 2022

    Australia Post has updated that the extreme weather conditions and flooding across New South Wales have passed.

  • Macao - July 12, 2022

    Macao Post has updated that all government bureaus are to close from the 11th to 17th of July 2022, except those providing urgent and indispensable services to the public, in order to adopt strict control measures. As a result, deliveries of all mail is suspended with effect from 11th of July 2022 until further notice.

  • Australia - July 12, 2022

    Australia Post advises that extreme weather conditions and flooding across New South Wales are impacting the delivery and collection of all mail products in postcode areas 2747, 2748, 2749, 2750, 2752, 2753, 2754, 2756, 2757, 2758, 2759, 2765 and 2775.

  • Sri Lanka - July 5, 2022

    The Sri Lankan Post has updated that while previous Covid-19 restrictions still remain in place, the Sri Lankan government has also imposed a temporary restricted work plan on all government institutions. As a result, the Sri Lankan Post has reduced its working days to three days a week, with deliveries being made on Tuesdays, Wednesdays and Thursdays. This means that delivery standards can not be met for items destined for Sri Lanka until further notice.

  • Aruba - July 5, 2022

    Aruba Post has updated that the tropical storm warning has been lifted and postal operations have resumed as of 1 July 2022.

  • China - July 1, 2022

    China Post has notified that they are now in the process of clearing the backlog of items currently held up due to quarantine measures at the airports. However, Covid-19 restrictions remain in place in China and continue to directly impact the processing, transiting and delivery of items. Restrictions are particularly impacting Shanghai and Guangzhou. As a result, the post is unable to guarantee compliance with the agreed delivery standards and delays should be expected for items destined for China.

  • Aruba - July 1, 2022

    Aruba Post has informed that a code red tropical storm warning has been in place throughout the island of Aruba since 28th of June 2022. Post Aruba has suspended all postal operations from Wednesday 29th of June. Therefore, delays should be expected for items destined for Aruba until further notice.

  • Indonesia - June 29, 2022

    Indonesian Post has updated that the covid-19 situation in Indonesia has improved. However, there are still limited flights outside of Java Island and as a result, the post is still not able to meet delivery standards until further notice.

  • Macao - June 20, 2022

    Macao Post has informed that they have been assessed as being at extremely high risk of a community outbreak of COVID-19. In order to prevent this, the local government has declared a state of immediate prevention as of 19 June. As a result, all deliveries are suspended until further notice. We will continue to monitor the situation and update accordingly.

  • New Caledonia - June 10, 2022

    New Caledonia Post has updated that they are currently experiencing airline capacity issues which as a result is increasing transportation times. Therefore, delays should be expected for items destined for New Caledonia.

  • South Africa - June 1, 2022

    South African Post has informed that the post is currently relocating its Johannesburg office of exchange. This relocation will impact the processing of items and therefore delays should be expected for items destined for South Africa until further notice. An update will be provided as soon as it is available.

  • New Zealand - May 20, 2022

    New Zealand post have updated that the Government has announced a nationwide move to the orange setting of the pandemic plan. Most restrictions relating to Covid-19 have now been lifted. Nevertheless, New Zealand post still faces significant absence rates across its workforce, as the virus continues its progression through New Zealand’s three main islands, so some delays may still be observed.

  • Jamaica - May 13, 2022

    Jamaica post has informed that a strike by air traffic controllers was called on Thursday 12th of May 2022. The strike led to disruption of mail operations and flight cancellations. As a result, this may impact the delivery of items destined for Jamaica. An update will be provided once this becomes available.

  • Fiji - May 13, 2022

    Fiji post has provided an update that services have returned to normal as of the 1st of May 2022.

  • Bulgaria - May 13, 2022

    Bulgarian post has informed that they are still experiencing the IT issues that have been ongoing since the 16th of April 2022, due to a cyberattack. Currently, the IT systems still remain down. As a result, the post will not be able to provide tracking details and is unable to meet delivery standards until the IT systems operation has resumed. The post is continuing to work to resolve this issue and we will provide an update once this becomes available.

  • New Zealand - May 10, 2022

    New Zealand post have updated that they are experiencing delays of up to 3 days for mail items, due to precautionary maintenance on their electric mail buggy fleet. The post has also updated that they are experiencing delays of up to 2 days for parcel delivery in Wellington, Waikato, Hawkes Bay and Palmerston North, the West Coast, Invercargill, and Dunedin. Delivery delays of up to a day should also be expected for parcels being sent across the rest of country.

  • Panama - May 4, 2022

    Panama Post has updated that all of their processing facilities are operating under normal working hours but subject to special measures established by the Ministry of Health of Panama. As result it is unable to guarantee delivery standards until further notice.

  • Jamaica - May 4, 2022

    Jamaica Post has informed that their international mail processing centre has been experiencing IT issues affecting connectivity and customs-related procedures, since 25 April 2022 which has prevented the processing of International Mail. As a result, delays should be expected to items destined for Jamaica.

  • Indonesia - May 4, 2022

    Indonesian Post has updated that covid-19 restrictions are still in place and as a result, the post is still not able to meet delivery standards until further notice.

  • Canada - April 25, 2022

    Please be advised that as of June 17, 2022, Canada Post is no longer providing Electronic Undeliverable Publication Return (UPM) Service. If you would like to continue to receive returns for your Canada Publication Mail, please reach out to your Sales and/or Customer Service Representative to discuss available options.

  • New Zealand - April 25, 2022

    New Zealand Post has updated that customers should expect delays of between 7-10 days for International parcels entering New Zealand, particularly for deliveries into Wellington, Manawatu, Hamilton and Hawkes Bay.

  • China - April 25, 2022

    China Post has updated that the processing of mail is temporarily affected at Shanghai, Changchun and Yanji mail processing centres due to COVID until further notice. This directly delays the processing, transiting and delivery of items. As result, the Post is unable to guarantee compliance with the agreed delivery standards.

  • Ukraine - April 21, 2022

    The Ukrainian postal service has provided an update that road access for postal exchanges with Ukrposhta’s centre in Kyiv is severely limited, some international mail processing operations have been moved to Lviv. Longer transit times are to be expected because of queues at the border and difficult road connections inside Ukraine. Ukrposhta remains committed to maintaining its postal operations, but will not be able to guarantee compliance with the agreed standards.

  • Sri Lanka - April 21, 2022

    Sri Lankan Post has updated that the restrictions previously declared in October 2021 remains applicable. In addition, current fuel and power shortages are also affecting mail transportation as well as power supply interruptions. As result, the Post is still unable to guarantee compliance with delivery standards for all mail types.

  • New Caledonia - April 21, 2022

    New Caledonian Post has updated that mail processing and delivery have returned to normal for Import mail arriving, currently via New Zealand.

  • Australia - April 21, 2022

    Per Australian Post: Flooding and extreme weather conditions across the Northern Rivers Region in New South Wales and in Queensland are causing some delivery delays for items coming in and out of these regions. Local deliveries in flood-affected areas are also impacted. The safety of our people and the community is our priority and we will recommence deliveries as soon as it is safe to do so. While every effort was made to move mail and parcels to a safe location prior to the flooding, we expect some items will have been severely damaged or washed away. As soon as our affected sites can be accessed safely, our team will work to assess the impact and undamaged items will be delivered as soon as possible. Post Office closures While we have been able to reopen some Post Offices and delivery facilities, a number of our locations have experienced significant flood damage and are likely to remain closed for a while. We are making arrangements to ensure everyone in the community will continue to receive service. This includes letting customers of affected Post Offices know about alternative collection locations and installing mobile Post Offices.

  • Peru - April 11, 2022

    Peru Post advises that freight carriers began a national strike on April 4 and the government declared a state of social immobilization on April 5, which will result in delays in processing of mail items.

  • Thailand - April 5, 2022

    Thailand Post advises that the government has extended by two months a nationwide state of emergency because of the COVID-19 pandemic, effective through May 31. This may have impacts on mail processing for international inbound and outbound items and on agreed service delivery standards. The post is therefore unable to guarantee compliance with agreed standards.

  • China - April 5, 2022

    China Post advises that to prevent further transmission of COVID-19 the processing of inbound mail is temporarily affected at Shanghai, Changchun and Yanji mail processing centers until further notice. Inbound mail received by these offices of exchange cannot be processed or transported to sorting centers/delivery offices. This delays processing, transiting and delivery of inbound mail, as well as updating of electronic messages and responses to online customer inquiries.