(within the USA)
Thailand Post has updated that the state of emergency in Thailand has been extended to at least the 30th September 2022. The Post still has to comply with restrictions and safety guidelines which may impact the processing and delivery of international items. As result, Thailand Post is unable to comply with the agreed standards until further notice.
South African Post has updated that operation at the Johannesburg office of exchange has returned to normal after recent relocation.
Macao Post has updated that all government bureaus are to close from the 18th to the 23rd of July 2022, except those providing urgent and indispensable services to the public, in order to adopt strict control measures. As a result, deliveries of all mail is suspended with effect until further notice.
Chilean Post has informed that due to adverse weather conditions, there may be delays in the release, transfer, and delivery of items until further notice.
Australia Post has updated that the extreme weather conditions and flooding across New South Wales have passed.
Macao Post has updated that all government bureaus are to close from the 11th to 17th of July 2022, except those providing urgent and indispensable services to the public, in order to adopt strict control measures. As a result, deliveries of all mail is suspended with effect from 11th of July 2022 until further notice.
Australia Post advises that extreme weather conditions and flooding across New South Wales are impacting the delivery and collection of all mail products in postcode areas 2747, 2748, 2749, 2750, 2752, 2753, 2754, 2756, 2757, 2758, 2759, 2765 and 2775.
The Sri Lankan Post has updated that while previous Covid-19 restrictions still remain in place, the Sri Lankan government has also imposed a temporary restricted work plan on all government institutions. As a result, the Sri Lankan Post has reduced its working days to three days a week, with deliveries being made on Tuesdays, Wednesdays and Thursdays. This means that delivery standards can not be met for items destined for Sri Lanka until further notice.
Aruba Post has updated that the tropical storm warning has been lifted and postal operations have resumed as of 1 July 2022.
China Post has notified that they are now in the process of clearing the backlog of items currently held up due to quarantine measures at the airports. However, Covid-19 restrictions remain in place in China and continue to directly impact the processing, transiting and delivery of items. Restrictions are particularly impacting Shanghai and Guangzhou. As a result, the post is unable to guarantee compliance with the agreed delivery standards and delays should be expected for items destined for China.
Aruba Post has informed that a code red tropical storm warning has been in place throughout the island of Aruba since 28th of June 2022. Post Aruba has suspended all postal operations from Wednesday 29th of June. Therefore, delays should be expected for items destined for Aruba until further notice.
Indonesian Post has updated that the covid-19 situation in Indonesia has improved. However, there are still limited flights outside of Java Island and as a result, the post is still not able to meet delivery standards until further notice.
Macao Post has informed that they have been assessed as being at extremely high risk of a community outbreak of COVID-19. In order to prevent this, the local government has declared a state of immediate prevention as of 19 June. As a result, all deliveries are suspended until further notice. We will continue to monitor the situation and update accordingly.
New Caledonia Post has updated that they are currently experiencing airline capacity issues which as a result is increasing transportation times. Therefore, delays should be expected for items destined for New Caledonia.
South African Post has informed that the post is currently relocating its Johannesburg office of exchange. This relocation will impact the processing of items and therefore delays should be expected for items destined for South Africa until further notice. An update will be provided as soon as it is available.
New Zealand post have updated that the Government has announced a nationwide move to the orange setting of the pandemic plan. Most restrictions relating to Covid-19 have now been lifted. Nevertheless, New Zealand post still faces significant absence rates across its workforce, as the virus continues its progression through New Zealand’s three main islands, so some delays may still be observed.
Jamaica post has informed that a strike by air traffic controllers was called on Thursday 12th of May 2022. The strike led to disruption of mail operations and flight cancellations. As a result, this may impact the delivery of items destined for Jamaica. An update will be provided once this becomes available.
Fiji post has provided an update that services have returned to normal as of the 1st of May 2022.
Bulgarian post has informed that they are still experiencing the IT issues that have been ongoing since the 16th of April 2022, due to a cyberattack. Currently, the IT systems still remain down. As a result, the post will not be able to provide tracking details and is unable to meet delivery standards until the IT systems operation has resumed. The post is continuing to work to resolve this issue and we will provide an update once this becomes available.
New Zealand post have updated that they are experiencing delays of up to 3 days for mail items, due to precautionary maintenance on their electric mail buggy fleet. The post has also updated that they are experiencing delays of up to 2 days for parcel delivery in Wellington, Waikato, Hawkes Bay and Palmerston North, the West Coast, Invercargill, and Dunedin. Delivery delays of up to a day should also be expected for parcels being sent across the rest of country.
Panama Post has updated that all of their processing facilities are operating under normal working hours but subject to special measures established by the Ministry of Health of Panama. As result it is unable to guarantee delivery standards until further notice.
Jamaica Post has informed that their international mail processing centre has been experiencing IT issues affecting connectivity and customs-related procedures, since 25 April 2022 which has prevented the processing of International Mail. As a result, delays should be expected to items destined for Jamaica.
Indonesian Post has updated that covid-19 restrictions are still in place and as a result, the post is still not able to meet delivery standards until further notice.
Please be advised that as of June 17, 2022, Canada Post is no longer providing Electronic Undeliverable Publication Return (UPM) Service. If you would like to continue to receive returns for your Canada Publication Mail, please reach out to your Sales and/or Customer Service Representative to discuss available options.
New Zealand Post has updated that customers should expect delays of between 7-10 days for International parcels entering New Zealand, particularly for deliveries into Wellington, Manawatu, Hamilton and Hawkes Bay.
China Post has updated that the processing of mail is temporarily affected at Shanghai, Changchun and Yanji mail processing centres due to COVID until further notice. This directly delays the processing, transiting and delivery of items. As result, the Post is unable to guarantee compliance with the agreed delivery standards.
The Ukrainian postal service has provided an update that road access for postal exchanges with Ukrposhta’s centre in Kyiv is severely limited, some international mail processing operations have been moved to Lviv. Longer transit times are to be expected because of queues at the border and difficult road connections inside Ukraine. Ukrposhta remains committed to maintaining its postal operations, but will not be able to guarantee compliance with the agreed standards.
Sri Lankan Post has updated that the restrictions previously declared in October 2021 remains applicable. In addition, current fuel and power shortages are also affecting mail transportation as well as power supply interruptions. As result, the Post is still unable to guarantee compliance with delivery standards for all mail types.
New Caledonian Post has updated that mail processing and delivery have returned to normal for Import mail arriving, currently via New Zealand.
Per Australian Post: Flooding and extreme weather conditions across the Northern Rivers Region in New South Wales and in Queensland are causing some delivery delays for items coming in and out of these regions. Local deliveries in flood-affected areas are also impacted.
The safety of our people and the community is our priority and we will recommence deliveries as soon as it is safe to do so.
While every effort was made to move mail and parcels to a safe location prior to the flooding, we expect some items will have been severely damaged or washed away. As soon as our affected sites can be accessed safely, our team will work to assess the impact and undamaged items will be delivered as soon as possible.
Post Office closures
While we have been able to reopen some Post Offices and delivery facilities, a number of our locations have experienced significant flood damage and are likely to remain closed for a while.
We are making arrangements to ensure everyone in the community will continue to receive service. This includes letting customers of affected Post Offices know about alternative collection locations and installing mobile Post Offices.
Peru Post advises that freight carriers began a national strike on April 4 and the government declared a state of social immobilization on April 5, which will result in delays in processing of mail items.
Thailand Post advises that the government has extended by two months a nationwide state of emergency because of the COVID-19 pandemic, effective through May 31. This may have impacts on mail processing for international inbound and outbound items and on agreed service delivery standards. The post is therefore unable to guarantee compliance with agreed standards.
China Post advises that to prevent further transmission of COVID-19 the processing of inbound mail is temporarily affected at Shanghai, Changchun and Yanji mail processing centers until further notice. Inbound mail received by these offices of exchange cannot be processed or transported to sorting centers/delivery offices. This delays processing, transiting and delivery of inbound mail, as well as updating of electronic messages and responses to online customer inquiries.
China Post has advised that a two-phase lockdown has been imposed in Shanghai International Airport to contain a resurgent outbreak of COVID. This lockdown is expected to last for between 4-6 days resulting in delays in processing mail and onward delivery. More information will follow once we receive an update on the situation.
Spain’s post advises that a transport stoppage has been affecting the movement of mail since March 14. There also may be some delays on mainland road routes and mixed routes (road and ship) to the Canary and Balearic islands.
Latvian Post has advised that the situation arising from a significant increase in COVID-19 cases among staff members has come to an end. As a result, its postal operations have returned to normal.
Jamaica Post has advised that the Government of Jamaica has lifted the national curfew with effect from Friday, 18th March 2022.
Poste Italiane advises that the backlog of items held in Italian customs has been cleared and that delays are no longer being experienced in the processing of postal items. To ensure that your items can continue to be processed without delays, please provide full and accurate data before posting your items.
Thailand Post has updated that the rain in the southern part of Thailand has ceased, and postal services are back to normal as of 7 March 2022.
Ukraine Post advises that some post offices across various regions will continue to be open on a limited basis so customers can receive mail and parcels. The post also advises countries to send their international postal items to Ukraine via Poland, Slovakia or Latvia. The post will be collecting the consignments from those countries.
Thailand Post advises that continuing rain in the southern part of the country has caused floods in the provinces of Songkhla, Pattani and Narathiwat (postcodes 90210, 94XXX and 96XXX). Blocked roads are leading to delays in transporting and delivering mail and customers are facing difficulties accessing postal services in these areas.
Samoa Post has updated that the Government of Samoa has extended the state of emergency until 28 March 2022. There is still only one flight per week to and from New Zealand on which Samoa Post can send and receive mail. Furthermore, all inbound mail is subject to a three-days quarantine before being processed and delivered. As result, Samoa Post has advised that delays are to be expected.
Moldova Post advises that Moldovan airspace is temporarily restricted for civilian air transportation because of the situation in Ukraine. The post is working with its postal partners on alternative surface transportation routes. It is continuing to receive, process and deliver inbound and outbound postal items, and all post offices are fully operational.
The Postal Service received notification though the Universal Postal Union (UPU) of a recent change in the designated postal operator in Ecuador. This has resulted in significant delays on all items received in Ecuador as of October 2021. The new postal operator is managing the items in the order received and processing them as quickly as possible.
Australia Post advises that there are disruptions to its daily operations, in particular in the states of Queensland and New South Wales, because of severe storms, heavy rain and flooding across the country. Processing and delivery of inbound and outbound mail items are affected. As a result of road closures and access issues, implementation of safety measures and closure of several post offices, delivery to certain postcodes is limited in flood-affected areas. The list of affected postcodes areas is updated daily and is available on Australia Post’s website at auspost.com.au/service-updates/domestic-service-updates/queensland-flooding.
VNPost, has informed that its operations are currently disrupted by a large number of employees having contracted COVID-19. As a result, until further notice, the processing and delivery of all types of inbound and outbound mail will be impacted.
Ukrainian airspace is temporarily restricted for civilian air transportation. Consequently, Ukrposhta is working with its postal partners in Europe on alternative surface transportation routes.
Ukrposhta has already made arrangements with the designated operators of Latvia, Poland and Slovakia for the exchange of international postal items sent to or from Ukraine through their respective offices of exchange located close to the Ukrainian border. Ukrposhta therefore requests that the designated operators of other Union member countries send any postal items addressed to Ukraine to Latvia, Poland or Slovakia. Ukrposhta will then collect these postal items using its own vehicles.
Moreover, in order to keep customers and employees safe, Ukrposhta post offices will remain closed on Thursday, 24 February 2022, and postal deliveries are suspended until further notice. As soon as the situation allows, Ukrposhta will immediately resume delivery of all international postal items, as well as pensions and money orders.
Vanuatu Post has updated that the Government has lifted the state of emergency declared in response to the COVID-19 pandemic. A state of health emergency is now in place, but postal operations have resumed as normal.
Latvian Post has informed that due to a significant increase in COVID-19 infections among its operational staff there has been temporary closures of several post offices. As result, delays are to be expected in the processing and delivery of all mail items until further notice.
Post NL has informed that due to Storm Eunice, there are severe disruption to flights, ferries and road transport. Public transport has been suspended since 14:00 on 18th Feb with people strongly advised not to travel. So consequently, mail processing personnel are not able to attend processing centres. Extra processing capacity have been arranged over the weekend to deal with possible backlogs, however disruption to mail operation is likely until early next week.
Madagascan Post has updated that cyclone Batsirai has passed. As result, postal operations and domestic flights have resumed from 10 February 2022.
Jamaica Post advises that the government has extended a national curfew until Feb. 25. As a result, revised working shifts/hours will continue to apply across the postal network, affecting sorting operations, mail delivery and dispatch of mail vans, as well as timely messaging updates and responses to online customer inquiries. A force majeure continues with an impact on quality of service for all types of mail.
Barbados Post has updated that the curfew has been lifted with effect from 14 February 2022 with Postal services returned to normal.
Portugal Post has informed that due to the ongoing situation with COVID-19, the state of calamity announced by the Government of Portugal continues to apply throughout the country. Portugal is experiencing a fifth wave of the pandemic with high rate of infections, resulted in high rate of absence and, consequently, disruption to the provision of services. Portugal Post continues to provide postal services in line with public health guidelines and restrictions but unable to guarantee compliance with the agreed standards, with an impact on quality of service for all mail types.
Madagascar Post advises that the country is experiencing cyclone conditions with impacts to its operations. Domestic flights are canceled Feb. 4-5. Post offices will have limited hours of operation on Feb. 4 and will be closed on Feb. 5. This will disrupt transport and processing of inbound and outbound mail as well as delay deliveries.
Hongkong Post has advised that due to the current pandemic situation, all airmail center staff have been required to undergo multiple COVID-19 tests beginning Feb. 6 and to work from home until they receive a negative test result. Consequently, operations at airmail centers have been severely affected, with functions reduced to a minimal level only. The processing and transportation of all inbound and outbound mail have been disrupted. Quality of service for all types of mail (letter-post, parcel-post and EMS items), as well as inbound mail delivery services, will be affected until further notice.
Australian Post has informed that its daily operations are disrupted by severe storms and flooding across the country, and especially in the states of South Australia and Queensland and the Northern Territory with mail processing and delivery affected by Road and Rail Network closures. Deliveries in Queensland to postcode areas 4731, 4805 and 4820 (flooded roads), and areas 4804 to 4852 (road closures) are especially impacted. The Post will provide an update once operations have returned to normal.
Mauritius Post advises that cyclone conditions that hit the island nation led to the closing of the international airport and affected transportation and processing of inbound and outbound mail as well as delivery.
Jamaica Post advises that flooding in northern sections of the island has closed roads, disrupted telecommunications, and caused severe damage to post offices and postal agencies. Affected facilities are unable to open for normal operations, including receipt and delivery of all types of mail, sorting operations, deployment of mail vans, and electronic messages and responses to customer inquiries.
Hellenic Post of Greece has informed that as of 31/01/2022 the disruption caused by heavy snowfalls and snowstorms has ended and mail operations have returned to normal.
Australia Post advises that its daily operations are currently suffering disruption because of severe storms and flooding across the country, and especially in the states of South Australia and Queensland and the Northern Territory. The processing and delivery of inbound and outbound mail items is affected. Deliveries in Queensland to postcode areas 4731, 4805 and 4820 (flooded roads), and areas 4804 to 4852 (road closures) are especially impacted.